ZetCasino - La solicitud de retiro del jugador está retrasada.

Hi I had submitted a withdrawal request on June 22. Their terms and policy state that they will process withdrawals after 3 business days. Its been over a week and a half and no response or update. I contacted them many times about my withdrawal but all they say is "thats its in queue" but never got an explanation to why it's taking so long or the delay. Everytime in live chat they give the same prompt response back with no other information. Its very concerning considering they will suspend their withdrawal operations yet happily allow players depositing and playing to continue. Even as a VIP they dont seem to care much either.

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Dear Noluckallskilll,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Noluckallskilll,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean