ZoloBet Casino - El retiro del jugador se ha retrasado.

Dear Zolobet Support,

I am writing to formally lodge a complaint regarding the significant delay in processing my verified withdrawal request of over £50,000 from my Zolobet account

I successfully completed all KYC verification requirements as requested and received confirmation of my fully verified status on [insert date]. Despite this, my withdrawal has remained pending for several weeks, with no clear communication or justification provided.

According to Zolobet’s published Terms and Conditions, verified users are entitled to receive their winnings within a reasonable and defined timeframe. As it currently stands, your delay in processing my withdrawal appears to be in direct breach of those terms, and no valid reason has been given for the continued postponement.

I request immediate clarification on the status of my withdrawal, along with a concrete timeframe for when I can expect the full payment. If this issue is not resolved promptly, I will be compelled to escalate this matter to the relevant licensing authority, as well as to independent dispute resolution services and online watchdog platforms.

Please consider this a formal complaint and respond with urgency.

Dear lapion,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share a screenshot confirming the verification status of your player's account?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you attempting to withdraw your winnings?
• When was the last time you were in contact with casino support regarding the issue?
• Could you please share with me your communication with the casino discussing the issue as supporting evidence of the complaint? Send emails or chat transcripts and any additional supporting evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

i have sent you an email thanks

Thanks for your replies and explanation.

• Did the casino resolve the technical issues since your last post?
• Have you received one or more payouts since you filed the complaint?

Please let me know.

Hello,

The casino is still using the excuse of technical issues and have not resolved anything or given me a clear timeframe of how long it will take.

I have still received no payouts till this date.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

thank you

Hello, lapion,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear ZoloBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi