ZoloBet Casino - La retirada del jugador se ha retrasado.

Good morning,

zolobet is taking more than 15 days to pay me 1755$. My account is fully verified, even with video verification. Please help speed this up, they say they are suddenly having problems paying out withdrawals. Something's not right here. Please help.

Thank you

Bom dia,

o zolobet está a demorar mais de 15 dias para me pagar 1755$. A minha conta está completamente verificada, até com video verificaçao. Por favor ajudem a acelerar isso, dizem que estão com problemas repentinos em pagar os withdrawals. Algo aqui não está bem. Ajudem por favor.

obrigado

Dear guardanapo17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZoloBet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

it's the first withdrawal, in fact it's two. not without any bonus.

They're just taking too long on purpose. Please help, I need these funds.

é o primeiro saque, aliás sao dois. não sem bônus algum.

Simplesmente estão a demorar demasiado tempo de proposito. Por favor ajudem preciso destes fundos.

Thanks for your reply.

• Did the casino resolve the technical issue?
• Was your payout processed since your last post?

Please let me know.

No. They haven't paid. And they haven't replied to the email. Please help, live support just says they're having a technical problem. which is probably a lie. Please help

Não. Não pagaram. e deixaram de responder ao email. Por favor ajudem, o live support só diz que estão com um problema técnico. que provavelmente é mentira. Ajudem por favor

Thank you very much, guardanapo17, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear guardanapo17,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite ZoloBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/file-a-complaint) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

I am sorry I could not be of more help on this occasion.

Best regards,

Martina Bennett