hace 1 añoOriginalTraducción
El casino es muy dudoso para mí y ya he tenido dos malas experiencias y no recomendaría hacer un depósito aquí.
1. Después de depositar 20 € y usar el segundo bono de bienvenida, cancelé el primer bono con un saldo de 0,15 €. Después de eso me descontaron 20€ como dinero real.
Ok, pensé que tal vez no había leído las reglas de bonificación por completo.
2. Cuando hice mi cuarto depósito, activé el cuarto bono de bienvenida de antemano. Aquí el soporte dijo que lo volví a desactivar, aunque solo eliminé el bono del tercer depósito antes del depósito, para que no me vuelvan a eliminar dinero real.
Solo puedo recomendar a todos que no depositen dinero aquí, ya que sus bonos de bienvenida están vinculados y el soporte no brinda ningún soporte y le miente para que no haga una reserva adicional.
1. Después de depositar 20 € y usar el segundo bono de bienvenida, cancelé el primer bono con un saldo de 0,15 €. Después de eso me descontaron 20€ como dinero real.
Ok, pensé que tal vez no había leído las reglas de bonificación por completo.
2. Cuando hice mi cuarto depósito, activé el cuarto bono de bienvenida de antemano. Aquí el soporte dijo que lo volví a desactivar, aunque solo eliminé el bono del tercer depósito antes del depósito, para que no me vuelvan a eliminar dinero real.
Solo puedo recomendar a todos que no depositen dinero aquí, ya que sus bonos de bienvenida están vinculados y el soporte no brinda ningún soporte y le miente para que no haga una reserva adicional.
- Política de bonificación
- Mal soporte
- No es fácil de usar
Traducción automática:
Sloterra Casino
hace 1 año
Good afternoon!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
