hace 7 mesesOriginalTraducción
Solicité mi autoexclusión del casino debido a mi adicción al juego. El casino ignoró mis correos electrónicos tras insistir repetidamente. Me cerraron la cuenta y pude abrir otra con los mismos datos, aunque el casino ya estaba informado sobre mi adicción. Incluso ahora puedo volver a abrir una cuenta con los mismos datos, depositar y jugar. Ha pasado un mes desde que les expliqué lo sucedido y cómo el casino ha infringido las normas de juego responsable, y no me han devuelto el dinero depositado en la segunda cuenta.
Traducción automática:
TrueLuck Casino
hace 6 meses
Dear Garas,
Thank you for taking the time to share your experience. We sincerely apologize for the distress caused and for not meeting your expectations regarding responsible gaming measures.
We take self-exclusion requests and gambling-related concerns with the utmost seriousness. It is concerning to hear that, despite multiple attempts on your part, your exclusion request may not have been handled appropriately, and that a secondary account was created afterward.
We deeply regret any harm this situation may have caused and thank you for bringing this to our attention.
Best regards,
Trueluck Team
Thank you for taking the time to share your experience. We sincerely apologize for the distress caused and for not meeting your expectations regarding responsible gaming measures.
We take self-exclusion requests and gambling-related concerns with the utmost seriousness. It is concerning to hear that, despite multiple attempts on your part, your exclusion request may not have been handled appropriately, and that a secondary account was created afterward.
We deeply regret any harm this situation may have caused and thank you for bringing this to our attention.
Best regards,
Trueluck Team
