hace 1 añoOriginalTraducción
Unfortunately this casino has big issues with losing deposits. Then coming out with we need to investigate and contact our payment provider. What a load of rubbish the blockchain has everything they need, I have a transaction receipt confirmed with nothing pending.
You have to fight to get your deposit back or credited.
You have to fight to get your deposit back or credited.
- Keep deposits
- State their investigation shows no deposit was recieved
- Support use a dodgy script
- Low on funds
- Withold money
1
Vave Casino
hace 9 meses
Thank you for sharing your concerns, Phoenixuprising666. We're truly sorry to hear about your negative experience, and we understand your frustration. Losing deposits is a serious issue, and we want to assure you that we take such matters very seriously.
We apologize for the inconvenience caused during the investigation process. While the blockchain can provide confirmation of transactions, our team still works closely with payment providers to ensure everything is handled correctly and accurately. It’s never our intention to cause any additional stress or delay when it comes to deposit issues.
We value your feedback and will take your concerns into consideration to improve our processes. Please reach out to our support team again with all the details of your transaction, and we'll make sure your case gets the attention it needs to be resolved quickly.
We truly hope we can regain your trust and deliver a much smoother experience moving forward.
We apologize for the inconvenience caused during the investigation process. While the blockchain can provide confirmation of transactions, our team still works closely with payment providers to ensure everything is handled correctly and accurately. It’s never our intention to cause any additional stress or delay when it comes to deposit issues.
We value your feedback and will take your concerns into consideration to improve our processes. Please reach out to our support team again with all the details of your transaction, and we'll make sure your case gets the attention it needs to be resolved quickly.
We truly hope we can regain your trust and deliver a much smoother experience moving forward.
