hace 9 mesesOriginalTraducción
Transactions were charged on credit card from gamer.store under a merchandise purchase.
When I questioned this, the support email stated "these descriptors do not belong to our casino"
I then sent screen shots of the transactions, and let them know my bank had assisted in identifying these as IWild AND sent the deposit history from the site.
No response since, I have emailed several more times, still no response.
I have chatted in pointing out the terrible lie and lack of response, they tell me to email.
I would laugh if it wasn’t sad as I do require their assistance.
Responded to me by email after this review with another untrue comment, pointed this out showed proof.. guess what.. no response.
One would think having proof of regulation violations and unfair business practices would be enough to get some sort of positive resolution but unfortunately this casino does not believe in such things.
When I questioned this, the support email stated "these descriptors do not belong to our casino"
I then sent screen shots of the transactions, and let them know my bank had assisted in identifying these as IWild AND sent the deposit history from the site.
No response since, I have emailed several more times, still no response.
I have chatted in pointing out the terrible lie and lack of response, they tell me to email.
I would laugh if it wasn’t sad as I do require their assistance.
Responded to me by email after this review with another untrue comment, pointed this out showed proof.. guess what.. no response.
One would think having proof of regulation violations and unfair business practices would be enough to get some sort of positive resolution but unfortunately this casino does not believe in such things.
- Does not respond to emails
- Lies and when point this out with evidence they ignore you
4
iWild Casino
hace 9 meses
Dear RedAlice,
Thank you for sharing your experience, and we’re sorry to hear about the inconvenience. We understand how frustrating this must be, and we truly hope the situation gets resolved as soon as possible. Our team is here to help and will do their best to support you.
Best regards,
iWild Casino
Thank you for sharing your experience, and we’re sorry to hear about the inconvenience. We understand how frustrating this must be, and we truly hope the situation gets resolved as soon as possible. Our team is here to help and will do their best to support you.
Best regards,
iWild Casino
