hace 10 mesesOriginalTraducción
Deposited 40€ and was about to play but clicking on game sends to verification even tho it's not needed and won't let to play. Been fighting customer service 30 hours what after I fixed it myself
- Glitchy site
- Don't deposit
1
Zoome Casino
hace 9 meses
Hi!
Thank you for your concise feedback. We apologize for the frustrating experience where you were blocked from playing and directed to verification after depositing, especially as you felt it was unnecessary and required 30 hours of contact with customer service before you resolved it yourself.
This is clearly not the smooth experience we aim for. While verification checks are sometimes required for security and compliance, they should be handled efficiently and not prevent you from playing without clear reason. We regret the malfunction you encountered and the failure of our support to resolve it promptly, leading you to fix it yourself.
We would like to investigate this specific incident to prevent it from happening again. Please consider sending your account details to our support team.
Sincerely,
Thank you for your concise feedback. We apologize for the frustrating experience where you were blocked from playing and directed to verification after depositing, especially as you felt it was unnecessary and required 30 hours of contact with customer service before you resolved it yourself.
This is clearly not the smooth experience we aim for. While verification checks are sometimes required for security and compliance, they should be handled efficiently and not prevent you from playing without clear reason. We regret the malfunction you encountered and the failure of our support to resolve it promptly, leading you to fix it yourself.
We would like to investigate this specific incident to prevent it from happening again. Please consider sending your account details to our support team.
Sincerely,
