hace 9 mesesOriginalTraducción
Worse casino ever for trying to make a withdrawal. I have attempted over 20 times to withdraw $2000 NZD
All my documents required have been verified and accepted.
Had multiple decline withdrawal for incorrect bank account entries. Have even been provided with examples by customer support on how to put my bank account details in which I have followed. Still declined for incorrect bank account details.
Had withdrawl declined for exceeding daily withdrawl limit which they said is $1800 and then when I do this get another email saying it is $1500.
The worse thing is everytime my c
cashout is declined it takes 24hrs before they tell you.
I have kept screenshots of everything.
Their customer support staff are friendly and polite when they answer however it is ususally hours between correspondence.
So incredibly frustrating.
All my documents required have been verified and accepted.
Had multiple decline withdrawal for incorrect bank account entries. Have even been provided with examples by customer support on how to put my bank account details in which I have followed. Still declined for incorrect bank account details.
Had withdrawl declined for exceeding daily withdrawl limit which they said is $1800 and then when I do this get another email saying it is $1500.
The worse thing is everytime my c
cashout is declined it takes 24hrs before they tell you.
I have kept screenshots of everything.
Their customer support staff are friendly and polite when they answer however it is ususally hours between correspondence.
So incredibly frustrating.
- Withdrawal nightmare
21bit Casino
hace 9 meses
Good Day StratKat,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced during the withdrawal process. We completely understand how important it is to have a smooth and timely withdrawal, and we're sorry that your experience did not meet your expectations.
We're pleased to see that your withdrawal has now been successfully processed. However, we deeply regret the issues you faced with the bank account details, withdrawal limits, and the communication delays. We understand how this situation has been incredibly frustrating for you.
We are reviewing your case internally to identify any areas where we can improve and ensure that this does not happen again in the future.
We also appreciate your understanding regarding the response times from our support team. We are continuously working to enhance our communication and improve the overall customer experience.
Once again, we apologize for any inconvenience caused, and we are grateful for your patience throughout this process.
Kind Regards,
21Bit Casino
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced during the withdrawal process. We completely understand how important it is to have a smooth and timely withdrawal, and we're sorry that your experience did not meet your expectations.
We're pleased to see that your withdrawal has now been successfully processed. However, we deeply regret the issues you faced with the bank account details, withdrawal limits, and the communication delays. We understand how this situation has been incredibly frustrating for you.
We are reviewing your case internally to identify any areas where we can improve and ensure that this does not happen again in the future.
We also appreciate your understanding regarding the response times from our support team. We are continuously working to enhance our communication and improve the overall customer experience.
Once again, we apologize for any inconvenience caused, and we are grateful for your patience throughout this process.
Kind Regards,
21Bit Casino
