Revolution Casino - La retirada del jugador se retrasó a pesar de la verificación.

I completed the verification they requested for withdrawal, but they won't let me withdraw my winnings. The support team is fast and responsive, but they haven't solved the problem. From the 23rd of December 2023 to the current date, 4th March 2024, I still have the winnings in the game. I've made several complaints, but to no avail. Terrible casino.

Realize la verificación que solicitaban para retirar y no dejan que retire mis ganancias, el soporte es rápido y responden, pero no solucionan el problema , desde el 23 de diciembre 2023 hasta la fecha , 4 marzo de 2024 sigo con las ganancias en el juego reclame varias veces pero sin solución , pésimo casino

Dear elierfloresduran,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you have withdrawn any winnings from this casino in the past?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru along with the confirmation of successful verification.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear elierfloresduran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.