RTbet Casino - El retiro del jugador se retrasa.

I have 3 pending withdrawals. $750 Canadian each.

Earliest one was dated January 21, 2025. It is now February 7th. Their website clearly states they will process it in 3-5 business days.

It’s beyond that.

Help please!!!

Dear glinan,

Thank you very much for submitting your complaint. I’m sorry to hear that your withdrawals have been delayed beyond the stated processing time. I understand how frustrating this must be for you.

To better assess your situation, could you please clarify the following?

• Has your account been fully verified, or has the casino requested any additional documents for KYC verification?
• Were these winnings accumulated with or without an active bonus? If a bonus was involved, do you recall the wagering requirements and whether they were fully met?
• Have you received any updates from the casino regarding the delay, or have they stopped responding?

Your cooperation is important for us to move forward with your case and get a clearer picture of what’s happening. If you have any relevant emails or screenshots from the casino, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hello,

• My account is not verified, they have not asked for any verification. I was able to withdraw money no problem just a couple of months ago. Same amount and method of payment.
• No my winnings are NOT accumulated by bonuses. I did not opt-in for any bonuses. It’s purely my winnings. I won it fair and square.
• Whenever I contact them, they say they are processing it and my patience is appreciated.

I’ve waited long enough. January 21st is the withdrawal date. It is now February 7th.

They are intentionally delaying it!!! Hoping I would play down my account balance.

Thank you very much, glinan, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin (martin.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello glinan,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the RTbet Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which glinan can expect his withdrawal to be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello glinan,

casino has messaged us that the withdrawal has been processed. Can you please confirm this, so we can close this complaint as resolved?

Dear glinan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.