Slotuna Casino - El jugador se enfrenta a un pago retrasado.

No payout after 20 days

Chat is a bot

no help

Keine Auszahlung nach 20 Tagen

Chat ist ein bot

keine Hilfe

Dear business1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, there have been 2 successful payouts before

and I didn't use any bonus

Thanks

Ja es gab schon 2 erfolgreiche Auszahlungen zuvor

und ich habe keinen Bonus benutzt

danke

Thank you for your reply, business1. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Dear business1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.