Spinanga Casino - La retirada del jugador está retrasada.

Good afternoon;

After a week of waiting, I have two pending withdrawals. Their status hasn't even changed. They are just flagged as under review. It's not right that this process takes so long, leaving customers waiting without even being able to verify their accounts (which will take another 7 days).

Buenas tardes;

Después de una semana de espera, tengo dos retiradas pendientes. Ni siquiera a cambiado el estado de las mismas. Únicamente pendiente de revisión. No puede ser que este proceso tarde tanto y tener a los clientes a la espera sin todavía haber podido verificar la cuenta ( que tardará otros 7 días).

Hello rllabla,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning. The account is currently not verified. They have not given me the option of this action because on the website it appears that at the moment such verification is not necessary. Therefore, from the moment they complete the verification, it will take another week for sure. The money is not bonus, it is real money.

Buenos días. La cuenta de momento no está no verificada. No m han dado la opción de dicha acción porque en la web figura como que de momento no hace falta dicha verificación. Por lo tanto desde que den de paso la verificación tardarán otra semana seguro. El dinero no es de bono, es dinero real.

Hello rllabla,

I would definitely recommend to verify your account to make every further withdrawal request to be processed faster. If it is not available directly within the casino account, contact them by e-mail so they can specify which documents do you need to forward to them.

Dear rllabla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is always like this. As long as these casinos are allowed almost half a month to provide withdrawals to customers, they will always get their way. People will gamble their money again and lose it. And the worst thing is that we all allow it. I no longer need your help in this case because I already spent this money unfortunately. Greetings

Esto es lo de siempre. Mientras se permita que estos casinos estén casi medio mes para proporcionar los retiros a los clientes, siempre se saldrán con la suya. La gente volverá a jugar su dinero y lo perderá. Y lo peor es que todos lo permitimos. Ya no necesito vuestra ayuda en este caso porque ya gasté este dinero desgraciadamente. Saludos

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.