Sportaza Casino - La verificación del jugador se retrasa.

Account not verified since the 15/05th today and 19/05

Conta não verificada desde do dia 15/05 hj já e 19/05

Hello wooliveira710,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I requested account verification on 5/15. I sent the front and back photo of the ID. It is a self with identity. By email. The website system does not open the system to send the documents, I have already contacted them several times

Solicitei a verificação da conta no dia 15/05. Enviei a foto frente e verso da identidade. E uma self com a identidade. Pelo e-mail. O sistema do site não abre o sistema para enviar os documentos já entrei em conta to com eles várias vezes

Hello wooliveira710,

As mentioned above, the verification may take up to 14 days. Please let us know as soon as it would take longer so we can intervene, otherwise I can only recommend to wait for now.

Dear wooliveira710,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.