Vulkan Vegas Casino - El jugador afirma que el pago se ha retrasado.

I had won 280 then I requested a transfer of 50 euros and then via bitcoin 20 euros transfer came bitcoin did not come now they want to tell me that the 20 euros were never debited from my account but are no longer accessible or playable or payable for me . I have now written to the support for 2 hours and always only reply standard. I've now requested a transfer of 240, but I think it won't come either. People doesn't play that nice here, it's that you can play bj and more than 1 euro per spin. if you want to play with a good feeling don't do it there. I'd rather go to the casino and play there.

ich habe 280 gewonnen gehabt dann hab ich eine Überweisung angefordert von 50 euro und dann per bitcoin 20 euro Überweisung kam bitcoin kam nicht jetzt wollen die mir erzählen das die 20 euro nie vom Konto abgebucht wurden sind aber für mich nicht mehr greifbar oder spielbar oder auszahlbar. habe jetzt 2 stunden mit dem support geschrieben immer nur Standart antworten. habe jetzt och eine Überweisung von 240 angefordert denke da die wird aber auch nicht kommen. Leute spielt hier nicht so schön es ist das man bj und mehr wie 1 euro pro Dreher spielen kann. wenn ihr mit einem guten Gefühl spielen möchtet macht es nicht da. fahrt lieber ins Casino und spielt da.

Dear max97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear max97,

Have you received your withdrawal from the casino yet?

Dear max97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.