Vulkan Vegas Casino - La cuenta del jugador ha sido bloqueada.

Good day I wanted to transfer the prize I sent my account to bring the supporting documents but I can no longer access the account blocked but not informed why they can help it?

Jó napot ki akartam utalni a nyereményt elküldtem a számlám hoz az igazoló dokumentumokat de már nem tudok a fiókba be lépni zárolták de nem értesítettek hogy miért tudnak benne segíteni?

Dear gyula16192,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have accumulated your winnings with or without an active bonus? Have you been informed whether or not you have passed the verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear gyula16192

Have you tried to speak to online support to understand the reason of temporary block?

Anyhow, we need to make sure that account was not compromised. The reason for that is cause we see the access from the PC from Canada, which is not a typical behavior (Since you use your mobile device in 99% cases).

Thank you for cooperation.

Yes I managed to talk to customer service tonight they said I was interested in my profile in the afternoon they also said this Canadian thing

Igen ma éjszaka sikerült beszélni az ügyfélszolgálattal azt mondták délután érdeklődjek a profilom iránt ők is ezt a kanadai dolgot mondták

Dear gyula16192

Can you please tell me if you are using VPN at your PC?

Thank you in advance!

Best regards

I only use a cell phone

Én csak mobilt használom

I do not use vpn

This would have been my first payment if I had succeeded

Nem használok vpn programot

Ez lett volna az első kifizetésem ha sikerült volna

Dear gyula16192

We've discredited your account. Please change your password by clicking "forgot password" form.

Feel free to make a withdrawal request.

Best regards

Thank you for resuming payment?

Köszönöm újra kell indítani a kifizetést?

I was able to access my account

Sikerült belépni a fiókomba

Thank you all for your cooperation. gyula16192, since the main issue (blocked account), seems to be settled now can we consider this complaint resolved? Do I have your permission to close it?

Yes all good thank you 😄😃

Igen minden jó köszönöm 😄😃

Awesome news, gyula16192. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.