Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

I already checked my KYC account, and the casino doesn't pay, it always refuses the deposit and now they finally don't answer me on online support anymore, when I deposit my money it was very fast to fall, now they don't want to pay me to withdraw.

Já verifiquei minha conta KYC, e o cassino não paga, sempre recusa o depósito e agora por fim não me respondem mais no suporte online, na hora de eu depositar meu dinheiro foi bem rápido pra cair, agora para retirar não querem me pagar.

Dear ivandelas02,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify what seems to be the problem with your withdrawal? Has it been pending for a long time? Or are you not able to request a withdrawal at all?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello, the communication was little, because they almost don't answer me, when they answer the attendants can't explain what's going on.

Olá, a comunicado foi pouca, porque eles quase não me respondem, quando respondem os atendentes não conseguem explicar o que está acontecendo.

Now for a change, they still refused my serve!

Agora para variar, recusaram meu saque ainda!

Thank you for your reply, ivandelas02. I see that you only requested your withdrawal last week. We usually give casinos at least 14 days to process each payment. Therefore, I would recommend that we wait for one more week, and if there is no development at the end of this time frame, we will intervene. Please, keep us updated in the meantime.

Dear ivandelas02,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.