1win Casino - La cuenta del jugador está bloqueada y los retiros se retrasan.

Hello, good evening. My ID is 79699562. I've been having issues with this casino since the beginning of this month. I only managed to make one withdrawal of 1,400,000 Argentine pesos. When I tried to withdraw more winnings, there were delays that lasted hours and days. I reached out and was told that my account needed to be verified. I was sent an email with a verification link, which I completed instantly and effectively on 10/09. I continued playing, losing and winning, and depositing money so that I could withdraw once everything was resolved. A day passed, and I was still unable to withdraw, so I contacted them again. They said I had to wait 14 days. Fourteen days passed with no updates. I asked the staff and was then told it would take 14 to 30 days. I continued playing and depositing money, and my account got blocked. I consulted once more and always got the same response—to wait and send an email to security1win. From security, the same advice: wait 14 to 30 days. It's been 19 days, and I still don't have a clear answer about my situation. I have a lot of money invested in the platform, and I don't think it's right to hold it for so long.

Hola buenas noches mi id es 79699562 estoy teniendo inconvenientes con este casino desde principio de este mes, solo pude realizar un retiro de 1.400.000 pesos argentinos y al querer retirar más ganancias tardaban horas y días, me comuniqué y me decían que faltaba validar mi cuenta, me enviaron un correo electrónico con un link de validación el cuál completé de manera instantánea y efectiva el día 09/10, seguí jugando, perdiendo y ganando, ingresando dinero para poder retirar cuando se solucione todo, pasó un día y seguía sin poder retirar a lo que nuevamente me comuniqué y refirieron que debía esperar 14 días, pasaron 14 días sin novedades, preguntando al staff y me dijeron que era de 14 a 30 días, al seguir jugando e ingresando dinero, mi cuenta fue bloqueada, se consultó nuevamente y no siempre la misma respuesta, esperar y que envíe correo a security1win, de security lo mismo, que espere de 14 a 30 días, 19 días pasaron y no tengo una respuesta clara de mi situación, tengo mucho dinero invertido en la plataforma y no creo que sea lo correcto retenerlo por tanto tiempo

Dear leonelperalta9519,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please advise which documents you provided to the casino for verification? Have you submitted all documents on time and in the correct format?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika