1win Casino - Los retiros de jugadores vía Mercado Pago están fallando.

I have tried to withdraw my money more than 5 times and each attempt has failed. I need my money back. This issue occurs every time I try to withdraw using Mercado Pago.

E intentado retirar mi dinero mas de 5 veces y en todas a fallado, necesito mi dinero devuelta I falla cada vez que trato de retirar con Mercado Pago.

Dear JRN1709,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the full KYC verification?

How long have you been unable to use Mercado Pago as your withdrawal method?

Have you communicated with customer support that you are experiencing difficulties with your withdrawal? What was their suggestion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear JRN1709,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.