Betonic Casino - El jugador solicita que se cierre su cuenta.

Hello,

The casino is not closing my account despite my numerous requests and inquiries.

I have provided a reason why I want it to be closed, but I only receive more questions and offers in response.

My emails are always answered late and the account remains open.

Hallo,

das Casino schließt trotz sehr häufigem Bitten und Nachfragen nicht mein Konto.

Ich habe einen Grund angegeben, weshalb ich möchte dass es geschlossen wird aber es kommen immer nur noch mehr Fragen und Angebote.

Meine Mails werden immer erst sehr spät beantwortet und das Konto wird nicht geschlossen.

Dear Nick2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betonic Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain the reason why you wish to close your account in the casino?

Could you please send me the recent communication between you and the casino regarding the issue? My email tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The casino responded and the account was closed after three days

Das Casino ht reagiert und das Konto wurde nach drei Tagen geschlossen

Dear Nick2022,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru