BetOnRed Casino - El jugador no puede acceder a la cuenta después del depósito.

I made a deposit and after the deposit, it wouldn't let me access. Until now, I can't access.

Realice un depósito y luego del depósito no me permito acceder hasta ahora no puedo acceder

Dear 1725275299,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

I checked the website https://betonred.com/es from Spain and it seems accessible.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does the issue persist?
• Have you contacted support@betonred.com and asked for assistance? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They do not give me an answer, the problem persists. I need that if they no longer open the application, they will return my money since after having made the deposit, the application was closed, please, thank you

No me dan respuesta el problema persiste necesito que si ya no van abrir la aplicación me devuelvan mi dinero ya que después de haber hecho el depósito la aplicación se cerró por favor gracias

Could you please send a screenshot of what the error looks like when you try accessing your casino account?

Could you please forward the emails you send to the casino to my email at tomas@casino.guru

Dear 1725275299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello good morning

If a few days ago you can enter bet on red

But yesterday they closed my account...

The only thing the support team wrote to me was that because I am from another country or have another nationality I cannot be in that casino...

So they just closed my account and that's it even though you can supposedly play in Spain

I may be from another country but I have Spanish residence and also IBAN... I don't understand the problem

But it's okay because things happen for a reason...

I thank you very much for your help, have a great week 😊

Hola buenos días

Si hace unos días puede ingresar a bet on red

Pero el día de ayer ellos me cerraron a la cuenta...

Lo único que me escribió el equipo de soporte fue que por ser de otro país o tener otra nacionalidad no puedo estar en ese casino...

Así que ya nada me cerraron la cuenta y ya está a pesar que supuestamente en España se puede jugar

Yo seré de otro país pero tengo residencia española y también IBAN ... No entiendo el problema

Pero está bien por algo será que suceden las cosas...

Les agradezco mucho por su ayuda que tengan una excelente semana 😊

Has the casino returned your money please? May we consider the issue resolved?

Dear 1725275299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.