Anybody used Tucan casino? I’m waiting on KYC documents to be approved to get a withdrawal, it’s been over 5 days and no movement even though the site states it will be done in 48hours and I feel I’m starting to get the copy and paste replies on the live chat etc that scam sites typically use? There is no review for this casino on casino guru
Hi, could you send me the URL address of the casino? From what I've seen, it's possible that we're currently reviewing the casino, but it's not finished yet, so you can't see it.
As for KYC, what did the casino tell you? Did you send all the documents they needed, or are they asking for them one by one? I don't think it has to be a scam right away, so try to be a little patient.
If nothing happens, we'll try to help, but we give the casino 14 days to handle this process with the player, as it's very important for both parties.
https://tucancasino9.com/
Yes I sent everything they asked for but it’s been 5 days and on their site it states within 48hours and the chat keeps telling me they have high volumes so there is a delay which is a classic scam response,
when you google Tucan casino it doesn’t come up either
Thanks for the address, we are currently reviewing this casino.
As for verification, it is possible that they are experiencing a delay, which can happen.
I would recommend being patient for a while, and if it approaches two weeks, you can let me know and we will try to help you.
Alternatively, you can file a complaint with us sooner, but we will wait 14 days from the date you submitted the documents to the casino.
None of them have been accepted or rejected yet?
Update: I heard back from the KYC dep via email asking for slightly different documents as one of the ones I sent didn’t meet the requirements, which is a positive, I’ve sent the adjusted ones so we will see how it plays out
From what I’ve read about their sister sites (Mad, Mania, Aphrodite etc). They say they accept Uk players but when it comes to withdrawal, they will void the winnings as their terms say no UK players allowed.
Tucans terms say no Uk players allowed, I’m sure I’ve seen they’ve paid Uk players on one of their sites before but I’ve seen many stories of them voiding Uk player winnings even after saying it’s ok( they will take your money but not pay you) .
id prepare yourself for not getting the money but I hope you’re one of the rare cases.
also whenever you ask them about can Uk players play, they ask you to email their support email which NEVER replies to tell you the answer. Its quite smart of them
Update: I heard back from the KYC dep via email asking for slightly different documents as one of the ones I sent didn’t meet the requirements, which is a positive, I’ve sent the adjusted ones so we will see how it plays out
Well, that's a relatively positive sign.
Be sure to let me know how the verification went.
What specifically was supposed to be different from the documents you sent? 🙂
From what I’ve read about their sister sites (Mad, Mania, Aphrodite etc). They say they accept Uk players but when it comes to withdrawal, they will void the winnings as their terms say no UK players allowed.
Tucans terms say no Uk players allowed, I’m sure I’ve seen they’ve paid Uk players on one of their sites before but I’ve seen many stories of them voiding Uk player winnings even after saying it’s ok( they will take your money but not pay you) .
id prepare yourself for not getting the money but I hope you’re one of the rare cases.
also whenever you ask them about can Uk players play, they ask you to email their support email which NEVER replies to tell you the answer. Its quite smart of them
The truth is that if a player registers at such a casino and provides all the correct information, and the casino has information that the player is from a restricted country, then it should not allow him to play immediately.
However, if they allow them to play anyway and they lose some money there, but suddenly when they win, the restricted country becomes a problem, then we are on the player's side and the casino should pay them out.
So let's wait for verification and see what happens.
Yes I’m going through a similar worry myself at Immerion, have taken my deposits and allow you to transfer via Open Uk banking etc and I’ve saw other British and us players get paid on that site . I hope my withdrawal goes through
My card just wasn’t signed (so that’s on me) I’ve just been fully verified and my withdrawal request has apparently been forwarded to the finance team, so on to the next step
Yes I’m going through a similar worry myself at Immerion, have taken my deposits and allow you to transfer via Open Uk banking etc and I’ve saw other British and us players get paid on that site . I hope my withdrawal goes through
If you are unable to obtain the money, please contact us and we will try to help you.
I hope everything works out well.
I'm keeping my fingers crossed for you.🤞
My card just wasn’t signed (so that’s on me) I’ve just been fully verified and my withdrawal request has apparently been forwarded to the finance team, so on to the next step
That was pretty quick, so let's move on to the next step, which I believe will be just as successful.😉
Thanks I will, I’ve seen Immerion have paid out UK and US players and they seem highly rated on casino guru, maybe a reputation for slow withdrawals but I’m hopeful. I’ll make a complaint if there’s no movement . Also they said no KYC which is odd
Great, that's good for you. The casino doesn't have to verify immediately if it doesn't consider it necessary.
I think that if you withdraw more or more often, it will definitely happen. 🙂
Okay hopefully I don’t have to then, do you reckon they’ll process my first withdrawal without issue or KYC? I’m not familiar with this casino
I can't give you a precise answer to that question. Verification may be required, but if they haven't asked for it, then it's possible that it won't be necessary.
It's also difficult to say whether there will be complications. Maybe, maybe not. I don't want to promise you anything or say that nothing can happen, because if it did, I would basically be misleading you.
But I have faith that everything will be fine. If not, we'll be here for you. 🙂
They cancelled my withdrawal 30 minutes ago and asked for KYC, had to take a picture in front of their website which is odd .
sent all the KYC docs away
Well, you had to send them the documents anyway.
Never mind, it's standard procedure.
We'll see what happens next. I don't think it will be the only document you'll have to send, but I'll let myself be surprised.
Yes, what else do you think I’ll need to send ?
Hmm, they often ask for ID, proof of address, sometimes bills, and I don't know what else the casino might need.
But that's just my guess, it may not be the case. 🙂
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