hace 2 años
Retirar dinero del casino de hielo (página 2)
hace 2 años
No, I didn't create 2 accounts when I created one, what I was saying is that I made the deposit to play at the casino of an account through a virtual credit card of the paysafecard genre, but then when I got the winnings the account I gave the data all is also mine I sent the documents all proving everything, do you understand? Ice casino is what makes life difficult for me, I don't know why! The account that I want the winnings to be transferred is mine I can send you everything to check as well, the payment method is a joint account of me and my girlfriend's but what does this have to do I just loaded the account later to withdraw the winnings I showed the whole documentation about iban bic etc. that refer to my account
hace 2 años
Sorry, I'm not sure I follow you correctly. I read your complaint again, obviously the casino seems there are some irregularities in verification, but I have no chance to find out what exactly caused that you are being ask for additional documents.
I'm sure we need to get in touch with the casino and sort things out. Sadly it's not my part, so I will wait for the complaint team to come up with something.
hace 2 años
There are no irregularities at all the casino is what implies because I uploaded to the casino website through the mbaway app which is a virtual credit card of the paysafecard type but this single purchase virtual card was through my account that they checked I have already sent an extract signed by the bank I have already sent the extract of the upload I made to the site I have already sent everything and they are always postponing etc etc etc. I do not understand why, I would like to have the help of the support of the casino guru
hace 2 años
He visto a mucha gente quejarse de que el casino es una estafa.
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hace 2 años
There are no irregularities at all the casino is what implies because I uploaded to the casino website through the mbaway app which is a virtual credit card of the paysafecard type but this single purchase virtual card was through my account that they checked I have already sent an extract signed by the bank I have already sent the extract of the upload I made to the site I have already sent everything and they are always postponing etc etc etc. I do not understand why, I would like to have the help of the support of the casino guru
hace 2 años
Hello,
honestly, we have to be sure that everything is in order, for that we may need to cooperate with the casino. But this is definitely up to the Complaint Team to decide. I understand that you see this whole situation crystal clear, but we need to investigate first.
It's great that you cooperate with the casino the way you do, I would be probably less understanding being in your shoes.
Frankly, allow me to say that the whole team is extremely occupied. We're constantly experiencing a massive portion of new complaints. Hence I ask you kindly to be patient. Thank you.
hace 2 años
Lo único que me repugna es que caí en la estafa y necesito dinero, alguien debería detenerlo porque le quitan el dinero a la gente y no paga.
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hace 2 años
As I said, I understand your point of view but allow us to investigate, please.
Scams mean that casinos only accept deposits but players have no chance for withdrawal because those casinos don't intend to pay.
This is a serious matter and we need to look into the problem more deeply. Maybe the casino is short on staff, or the staff is not well trained. I know you are not concerned about it in general but those suggestions can be hardly seen as a scam, please take it as an example.
Editado por el autor hace 2 años
hace 2 años
Pongo esto como ejemplo, pero no me desbloquean la cuenta, no me dejan sacar el dinero y lo siguen postergando, no es normal! Además, aquí en Portugal he visto muchas noticias que piensan que el casino de hielo es dudoso y no le pagan a la gente, no entiendo por qué envié todo correctamente. Hice todo y me están engañando. Piden todo. y cualquier cosa y se los mando , le fui sincero cargué la cuenta con la esperanza de ganar dinero gane y no me pagan
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hace 2 años
Hello,
as I mentioned earlier the casino was convinced that you used a 3rd party payment option (which is prohibited by the Terms and Conditions). This fact caused all trouble.
As Tomas wrote in your complaint, the moment the casino confirms that this is no longer the issue, your withdrawal should be processed accordingly.
hace 2 años
hola pero ya le expliqué todo esto al casino ya envié todos los documentos, y parece que lo hacen a propósito para que no nos paguen ya envié todo correctamente las fotos todo lo expliqué creo que es fácil de entender, hacen la vida lo mas dificil posible porque si no le pagan a nadie que mas puedo hacer la vida dificil, he visto a mucha gente quejarse del casino y cada vez creo mas que me han estafado, deben hacerle esto a mucha gente , ¿¡me puedes ayudar!?
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hace 2 años
Solo tuve que hablar con un operador y me dijeron que 
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hace 2 años
no se dieron cuenta o no quieren entender que la cuenta que termina en 6107 es el numero que crea automaticamente la tarjeta de credito virtual pero que esta cuenta esta asociada a otra cuenta que termina en 512 envié todos los documentos y si quieren puede entender esto y venga lo que falta, pero mañana sacare un ultimo papel si no funciona, es porque es una estafa, voy al banco a sacar un papel aun firmado por ellos diciendo que el numero de cuenta terminando en 512 es mio! si no es así no se que hacer pero ayúdenme
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hace 2 años
hace 2 años
hace 2 años
Esta es toda la conversación espero que entiendas
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hace 2 años
Good morning,
I do not want to repeat myself and you do not have to either.
The point is that we have to clarify with the casino, and discuss what the casino thinks is incorrect to make a progress.
Please wait for the next complaint update. I can't help with that, but I hope the casino's staff will understand.
hace 2 años
¿Así que sugieres esperar?
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hace 2 años
Yes, till our Complaint Team does what is necessary to help you out.
Honestly, there is hardly anything else you can do right now.
The last resort would be to contact the licensing authority, but I would give your complaint a chance.
hace 2 años
Entonces esperaré otros 2 o 3 días... si no voy a la autoridad de licencias en el portal de quejas en Portugal, cientos de personas se quejan con este casino.
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hace 2 años
