hace 6 meses
Hmm, and when you click on the proof of address and the proof of debit card, is there nothing to attach?
Tema general sobre 31Bets Casino (página 2)
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hace 6 meses
I can upload documents there but they did not want these documents.
besides I am waiting for video verification, if they verify and ask for other documents I will gladly send them
hace 6 meses
this is what they requested and this is what I sent them
hace 6 meses
Okay, let's wait and see if we hear from them. If that's all they wanted so far, I wouldn't send anything else either.
And if they do not respond to you, we'll try to contact the casino.
ResponderCitar1
hace 6 meses
Hello, my problem is that I want to withdraw money from the site but when I fill everything out I get an error message that everything is not verified with my account and when I go to verify it says "Your account is verified" please help I can't withdraw my money from the site
hace 6 meses
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hace 6 meses
Have you tried to contact the support regarding this issue?
It seems like a technical glitch, and only the casino could try to fix it, actually.
If the live chat won't be able to help you out, I found this email [email protected]
Try to contact them and let us know how it goes, please.
Editado
hace 6 meses
hi today the same thing again, it's some kind of joke.
hace 6 meses
I see that they write that they haven't managed to check everything necessary yet so you will have to wait. Probably more can't be done at the moment.
I know it's often not what the players want to feel but patience will be needed and I believe things will get moving soon.
ResponderCitar1
hace 3 semanas
Don't use these guys. Scam artists. Please see below review I published.
I deposited £150 GBP on 09/11/2025. Since that date I have not been able to access my account, I entered my email on the 'reset password' but no email comes through to my email.
I've been onto live chat every day, I've emailled support every day and still they can't sort it. I feel repeatedly gaslit by colleagues who for the nth time keep asking me to describe the issue time and time again and send screenshots time and time again. I'm still waiting for my money back and I've raised complaints too and I STILL can't get into my account, even I've asked for a refund and still they won't tell me whether they will action my request, since the fund are not used.
This is an absolutely incompetent company, they aren't licensed to operate in the UK. I'll be going to my bank and to VISA to get my money back as they are facilitating transaction laundering.
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