hace 2 días
Yeah, they won't answer to me either. I have sent multiple emails and all I've received is one message last friday that said "Biometric and Source of Wealth is missing and failed". Nothing else. Terrible customer service...
Tema general sobre Awbit Casino (página 3)
hace 2 días
Hey! Thanks for replying. I made the complaint. It would't let me add screenshots tho. I'll try to add them in this message
ayer
You have done the right thing to submit your complaint here.
Unfortunately, our team is not able to intervene before the 14-day time period passes from the day you have requested your withdrawal, so for now we just need to wait.
In the meantime, of course, if you have any updates from the casino, surely let us know.
Try also to check your email, even the spam folder, if there is any message from the casino regarding your verification. It actually happens many times that an email from the casino can finish in the spam folder and players don't see it there, you know.
We'll wait for any news.
hace 2 días
Hola, logré comunicarme con alguien una vez, el problema es que la persona de soporte ya no me ha contestado, no puedo subir ningún documento... no funciona... los correos tampoco me los responden
Traducción automática:
ayer
I understand.
From your post and the other one above, I started to think maybe they have some technical issue or something. What do you think?🤔
Well, good that you filed a complaint here, so our team will try to get to the bottom of this. Now we just need to wait until we are able to intervene in your case.
If there are any updates, please let us know, and try to check your email if there is any message from the casino. Look into the spam folder as well, just in case. Okay?
We'll be waiting here.🙂
ayer
Hola. El problema es cuando se cancela el pago. ¿Hay que esperar 14 días de nuevo? Si es así, tardará una eternidad. Hasta ahora se han cancelado los pagos.
Traducción automática:
hace 8 horas
It depends on who would cancel the payment.
Do you mean rejected by the casino?
In that case, the 14-day time period will count from the date you requested the withdrawal, of course.
hace 7 horas
¿Y si me lo siguen cancelando? Entonces nunca podré recibir ayuda.
Traducción automática:
hace 7 horas
I also made my first withdrawal request last Tuesday, 9 days ago. They have cancelled it several times citing that the documents are insufficient. However, I have resubmitted the request each time, most recently on Monday. They haven't cancelled it yet.
I sent them an email yesterday with all of the documents again. Still no response.
