Tema general sobre Awintura Casino (página 4)

I'm already flooding their social media with comments. I started the same way as you, except they haven't processed any of my withdrawals. They owe me CLP 1,800,000 since January 27th, and their response now is that they don't know when they're going to pay, or even if they're going to pay at all. I filed a complaint with Casino Guru on January 29th, when they started unilaterally changing the withdrawal conditions (from 3 to 5 days, then to 14 days, and now "indefinitely"). At least they could tell me: "We'll pay you in two years," but nothing, they haven't said a word. Yesterday I posted my Awintura review on Casino Guru, and they say they have to wait for the complaint to be resolved. This is too late. If they don't pay, they're criminals, and if they pay with this delay, they're a terrible, absolutely terrible online casino that I wouldn't recommend to anyone. At this point, I think they're trying to scam me and steal my money.

Avoid playing at this casino. If you win, they use a whole network of tricks to avoid paying you. The worst experience I've ever had.

Hola, entiendo que pueda resultar extraño, sobre todo cuando una queja tarda más de lo debido e incluye una cantidad elevada en disputa. Bueno, solo una nota, si no te importa: el Índice de Seguridad, como fórmula matemática, se recalculará una vez que se cierre la queja. Por otro lado, gracias a tu esfuerzo en el foro, todos los jugadores pueden leer tu publicación y seguir todas las quejas. La información está aquí, y la actualización del Índice de Seguridad es el paso final para cerrar el asunto.

Por lo tanto, quiero agradecerles todo su esfuerzo y su paciencia con la queja y la reseña del usuario. ¡Espero sinceramente que la solución llegue pronto y sea positiva!

Thanks Radka

I would appreciate your support in handling the complaint.

Thank you

Don't play at Awintura casino. If you're lucky enough to win, they'll use all sorts of tricks to delay your payments without giving you any explanation. I've been waiting for over a month for a withdrawal of CLP 1,800,000 and they haven't even been able to tell me if they'll pay me. I played the Pragmatic Play slots: 5 Lions Gold and The Ultimate 5

Por lo que puedo ver, el proceso de quejas está actualmente esperando la respuesta del casino a este asunto.

Esperemos que no tarde más de lo necesario.

I'm still waiting for my withdrawal from Awintura. After 30 days and filing complaints on Casino Guru, all over the web, even YouTubers deposited 50% of what they owe me. They still haven't given me a date, deadline, or anything for the remaining 50%. This Awintura casino must have serious liquidity problems. They tell me my account is being verified, but it's taken them 30 days to verify a few hours of spins. I absolutely do not recommend this casino. If you win, you'll need a lawyer to collect your money, if they even pay you.

I had the exact same experience with Awintura Casino, and I honestly think it should be blacklisted. They just make excuse after excuse, and when you meet the deadlines they themselves set, they invent new obstacles to avoid paying.

On February 14th, I requested a withdrawal of CLP $1,324,000 and to this day I have received absolutely nothing. Since then, they only keep asking me for more verifications, documents, and reviews, constantly changing the payment dates.

I've asked almost every day, and their support only responds with generic messages and no real solutions. It feels like they're just trying to drag things out to avoid paying.

It should be noted that I deposited CLP $650,000 on this platform, so it is real money.

I demand immediate payment of my withdrawal. If this is not resolved, I will continue to escalate this complaint publicly to warn other users.

I do not recommend this casino.

Hola, creo que ya escalaste la queja compartiendo los detalles aquí en el foro. 👍

Permítanme agregar un enlace directo para ayudar a otros a ver las quejas presentadas con sus propios ojos.

Todas las quejas relacionadas con los casinos lasencontrarás aquí 👈

(Utilice la barra de búsqueda para filtrar los casos relacionados con un casino en concreto). Si no puede encontrar el casino, se debe a las leyes de juego locales, que no podemos cambiar. 🙁

If you want your money fast, Awintura casino is NOT an option. They give you the runaround, impose absurd conditions, and only bots respond, repeating the same information over and over. Don't play at this casino, because you'll be furious. I bet 100,000 and won 250,000, which isn't a huge sum, and yet days go by and nothing.

Eso suena realmente frustrante.

¿Cuándo solicitó exactamente su retiro, por favor?

¿Tu cuenta está completamente verificada o aún te encuentras en pleno proceso?

I placed a bet with real money, and they've put up a thousand obstacles to transferring my winnings. I did everything they asked, and they still haven't given me a solution. It's simply a scam.

¿Significa esto que aún no puedes verificar tu cuenta y recibir tus ganancias?

¿Cuándo exactamente iniciaste el proceso?

I started this process two weeks ago. I've tried uploading the verification information many times, but it keeps getting rejected. Only bots respond, and they don't solve anything.

¿A qué te refieres con que no puedes subir los documentos? ¿Aparece algún tipo de error?

Nuestro equipo de atención al cliente podría intentar ayudarle con esto, así que por favor envíe su queja aquí y explique con detalle qué está sucediendo exactamente.

I want to file a complaint. I had the exact same problem as many other users. First, I tried to withdraw 500,000 CLP, and they told me my account needed to pass KYC verification. I was able to verify it successfully after several days of sending and sending documents, and then they told me my withdrawal could be processed in 3 business days. Time passed, and they told me my account was undergoing an internal verification process with no set timeframe. Then I tried to make another withdrawal, and this time they extended the processing time to 5 business days and finally to 14. When I decided to withdraw in four installments of 700,000 CLP each, they told me my account was still in the audit process, which was an internal verification with no defined timeframe. My total balance is 2,800,000 CLP, and the casino hasn't withdrawn a single peso from the four 700,000 CLP withdrawals I made. I earned this honestly by playing the Mega Ball game at Evolution's live casino. There's proof, a history, and everything else to stop them from saying my account is undergoing a verification process regarding my gaming and transaction status. My account is verified with the documents I submitted; all I ask is that my withdrawals be processed.

If you could please contact an Awintura representative to request the withdrawals I've made, I would be very grateful. In any case, I don't recommend anyone play at this online casino.

Hola, entiendo que esto debe ser difícil de sobrellevar. Lo cierto es que este tipo de controles no son tan raros y, por lo general, no incluyen un plazo límite estricto, sobre todo cuando, por ejemplo, se solicita la participación de un proveedor de juegos. Por lo tanto, es bueno que hayas presentado una queja, ya que esta función es el mejor lugar para supervisar estos procedimientos.

Por favor, tenga paciencia. La conclusión de la auditoría interna es necesaria para seguir adelante, aunque en este momento no sea positiva. Si este proceso interno concluye satisfactoriamente, no es necesario que discrepe con la conclusión.