Scam
El sitio está caído y mis fondos están con ellos.
Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.
The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.
I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.
BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.
Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!
Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.
The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.
I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.
BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.
Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!
It is completely understandable that you feel frustrated if no one gives you any clear answer.
Have you checked all your documents if they're in the right format, though? Usually it is the PDF format casinos require.
Our complaint team has informed you that they will be able to intervene in your case only after the 14-day time period passes, so hopefully the casino will be able to fix everything before then. We'll keep an eye on your complaint, for sure.
Also keep us informed whenever there's any updates, please.
I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.
Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.
It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.
Supuestamente el sitio no está autorizado en mi país, lo cual me parece extraño ya que llevo jugando y haciendo depósitos y retiros con normalidad casi un mes. No estoy seguro de cuánto me corresponde recibir ya que ni siquiera tengo acceso a la cuenta
Hello,
Do you think it is possible that the casino decided to stop providing its services to players from your country? I mean, it may be close. How about you check your mailbox, spam folder, or any other folder to find out whether you have received something now worth notice in the past? Meanwhile, I'll try to access the site with the VPN set to Portugal, at least.
Update:
I'm able to register:
Based on this, I definitely recommend browsing the email for clues. Let me know if you manage to find something useful. 🙏
No he escuchado nada sobre este casino, por favor aconseje algo adecuado en términos de retorno de los nuevos casinos.
Hello,
I suggest you start reading this thread. The same goes for the other casino you have just asked about.
Este casino no te deja hacer identificación desde el principio y te dice que la cuenta no necesita identificación y cuando tienes que hacer un retiro te pide identificación aunque en los términos y regulaciones dice que tienes que hacer identificación, no es así. ¡¡¡Ten cuidado!!!! Esto es injusto y llegarás tarde a hacer un retiro
Este casino no te deja hacer identificación desde el principio y te dice que la cuenta no necesita identificación y cuando tienes que hacer un retiro te pide identificación aunque en los términos y regulaciones dice que tienes que hacer identificación, no es así. ¡¡¡Ten cuidado!!!! Esto es injusto y llegarás tarde a hacer un retiro
I have that problem.. 11 days now
I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.
Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.
It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.
I am glad that most of the documents are okay; it is the first step to success.
What reason they gave you though for this rejection, I wonder? Especially if you use the same documents elsewhere.
It is completely understandable to feel frustrated whenever there is no communication from the casino side. We experience this many times as well, unfortunately.
Now we will hopefully be able to contact them regarding your complaint. Please try to stay with us.
Este casino no te deja hacer identificación desde el principio y te dice que la cuenta no necesita identificación y cuando tienes que hacer un retiro te pide identificación aunque en los términos y regulaciones dice que tienes que hacer identificación, no es así. ¡¡¡Ten cuidado!!!! Esto es injusto y llegarás tarde a hacer un retiro
Have you experienced this yourself as well? It is really unfortunate.
How long did it take to withdraw at the end, if I may ask?
I did Get The rest today.
¿Quién ha realizado un retiro de Bassbet y en cuánto tiempo? Mi cuenta dice que no necesito verificar mi identidad pero cuando hablamos en el chat en vivo me dijeron que ahora no es necesario pero que puede ser necesario en el futuro así que lógicamente es política del casino solicitar identificación cuando queremos hacer un retiro y esto es muy injusto porque yo personalmente estoy dispuesto a verificar mi identidad desde el principio pero no tengo la opción cuéntame tu experiencia y cuánto tiempo te tomó hacer el retiro
Hello, I hope you don't mind me moving your post to this thread. In my opinion, you will find the feedback here.
As far as I can say, the majority of players would prefer to be verified before the first deposit is made. Not every casino is ready to reflect on these preferences. On the other hand, it has quite a logical explanation too. Well, I'd say we have to set our priorities and then consider options.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
