They've got some big issues with their casino. The cooperation was great at the beginning and they also had high rating on our website, but it's declining since the beginning of this year. They also had many complaints from players about pending withdrawals. My guess is that they're going to close the casino or it will remain a zombie casino (dead customer support, no promotions, no activity at all, slow or no withdrawals).
Thanks for the answer, have a good day
I just noticed that they have removed their seal of Curacao EGaming. This does imply that CEG has revoked their license probably as they were always showing the license on their website with the green check.
Probably just like Daniel mentions, casino is either having serious problems on finance which makes them unreliable to gamble. Or the casino has made enough profit to its owners and is closing down leaving all the players stuck.
For the players who paid with Credit/Debit card, it could be worth a shot for chargebacks if the casino is not paying out as it would be scam/service not received. Worth a try if you give up with them!
I just noticed that they have removed their seal of Curacao EGaming. This does imply that CEG has revoked their license probably as they were always showing the license on their website with the green check.
Probably just like Daniel mentions, casino is either having serious problems on finance which makes them unreliable to gamble. Or the casino has made enough profit to its owners and is closing down leaving all the players stuck.
For the players who paid with Credit/Debit card, it could be worth a shot for chargebacks if the casino is not paying out as it would be scam/service not received. Worth a try if you give up with them!
You may be right.
Just allow me to point out that once you made a chargeback, you may find that other casinos will not be happy to let you play. You may find it difficult to find a new casino.
Casinos do not like chargebacks in general.
You may be right.
Just allow me to point out that once you made a chargeback, you may find that other casinos will not be happy to let you play. You may find it difficult to find a new casino.
Casinos do not like chargebacks in general.
Hi Radka,
Thanks for explaining that but if the player does not get his/her money he won and the casino is unavailable for comments/help, as a player you have to do something to get your money back from them. A chargeback is quite an easy and cheap way to claim your funds back as Legal Action would be very expensive and probably not worth the time and energy.
What could be achieved with chargebacks is that if many players file them for not getting their payouts/wins, the merchant could get blacklisted by Mastercard/Visa which will harm the casino more and get investigations. That way it would be a bit harder for players to pay this casino if they want to gamble here.
And if other casinos do not want you to gamble their as they are 'informed' by Beemcasino, it would be their loss I believe as they probably are not trustworthy I think.
Somewhere I wish that Curacao based casinos where like Maltese as those are much better regulated and controlled in most cases.
Hi Yousst,
I think that those chargebacks should serve as the last resort. Other than that I agree with you mostly.
I would be the last person who wishes to encourage players to keep or start playing in bad and dishonest casinos. But taken from the other side, the player who made some chargebacks may seem untrustworthy to the casino. Honestly, I think casinos do not really care what makes you opt for the chargeback, their staff has hands full of KYCs and verifications, I guess.
We do not live in the perfect world. I also wish that the Curacao regulator takes a better example from its Maltese counterpart 🙂.
Me gustaría preguntar a los participantes del foro. y si es posible el casino me responderá ellos mismos porque escribo al soporte y no obtengo ninguna respuesta. Hace tiempo que les estoy rogando que verifiquen mi perfil y me paguen la suma de 500 euros. Sigo escribiendo a su soporte pero sin respuesta. El historial de mi cuenta muestra transacciones extrañas que creo que no he hecho ningún retiro. Sigo preguntándoles pero nadie me responde. Solo para decirme qué está pasando, cuáles son esas transacciones, si pagué. lo haré o no si mi cuenta está verificada. Actitud absolutamente incorrecta hacia los clientes. Realicé un depósito mediante transferencia bancaria, pero en su sitio web no puedo retirar mi dinero ni siquiera mediante transferencia bancaria. Me gustaría preguntar a los participantes del foro si hay otro caso como el mío. ?
maybe you losted password at account and somebody made strange transaction?
No lo soy!!!!!Había cerrado mi cuenta por un tiempo.En el que volví a iniciar sesión e hice un depósito, entré en el historial y vi que las transacciones se realizaron el mismo día.Una desde 550 euros.Y otra de 73 euros cuando les pregunto cuales son estas transacciones nadie me contesta nada por la cantidad de 500 euros que quiero retirar tampoco contestan
incluso si alguien ha iniciado sesión en mi cuenta, ¿cómo se pueden retirar los montos y cuando solicito el retiro, mis ganancias no se pueden retirar?
Aquí hay un vistazo
No solo eso, también hay uno por 10 euros 
Those suspicious withdrawals, can you track which payment option was used? I would consult with your bank or with your e-wallet provider as well.
What do you think?
Anyway, it's good you've submitted the complaint. I hope we will be able to sort things out. I can imagine that it will take some time, however.
No puedo verificarlo de ninguna manera ya que estas cantidades ni siquiera me fueron pagadas. Le pregunto al casino, no me dicen nada. En el sitio solo sale que no hay número de transacción ni nada. Cómo fueron estas sumas pagado ya que incluso mi perfil no está verificado. Cuando pedí retirar la suma de 500 euros me dijeron que tenía que esperar a que se verificara el perfil y luego. y para ser honesto, ni siquiera espero que paguen me 500 euros. Para mí esto es una completa estafa. Debo haber enviado 100 solicitudes sin obtener una respuesta
Given the fact that they lost their License (Curacao EGaming is no longer their Licensor) I think that the casino became shady as also the score on this site dropped due to unresolved complaints, no payouts and unreachable casino.
Hope you get your winnings.
Solo esto aparece en el sitio, pero dónde se les pagó, a quién se les pagó, cómo se les pagó, no, honestamente no puedo decirles qué está pasando en este sitio. 
Sí, ni siquiera espero que me paguen nada.
Me ignoraron por completo y no respondieron ninguna de mis preguntas. Esta es la primera vez que me encuentro con una actitud tan equivocada. Aparentemente esperan recaudar la mayor cantidad de dinero posible y cerrar el sitio.
Solo una pregunta mas. ¿Me puede decir cómo pueden trabajar sin una licencia? Quiere decir que son estafadores, trabajan ilegalmente
Yep I also got tricked by some of those casinos.
But Curacao based casino are not always the safest and fair casino's. This casino had a license but that got revoked, probably because of all the issues players were encountering on the casino.
A casino could operate without a license or use a fake license, those are not fair and should be avoided at all costs as they might have fake slots and could not pay your winnings back. On Casino Guru a lot of casinos are available with reviews so I strongly recommend you to visit this before you register on a casino to avoid painful situations where you might win great but never get the money.
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