hace 1 año
Si no me equivoco, envié una captura de pantalla de los bonos por correo electrónico.
Traducción automática:
Tema general sobre BetMartini Casino (página 2)
hace 1 año
Well, it's a shame if I'm honest that you can't access this information because you've been blocked. But on the other hand, it's nice if you managed to send a screenshot to Petronella via email. Of course, anything you have on this case I think will be useful, although I don't know if you have any other evidence. Anyway, for now we have to wait and see where the situation goes from here.
hace 1 año
Buenos días a Petronella, hace unos días envié todo lo que tenía entre correos y pantallas.
Traducción automática:
hace 1 año
That's exactly what needed to be done. Now it's our team's turn to look at everything. We'll see where our they end up.
hace 8 meses
Even i deposited 5,000 inr and trying to withdraw 38,000 inr. It's pending since 48 hours. They didn't even ask any documents and live chat not working .
hace 8 meses
Is this your first withdrawal at this casino, or did you have any before, perhaps? What payment method did you used here? Just try to be little more patient, and maybe send an email to their support, if you see, that nothing is happening. Are you able to log in to your account?
hace 8 meses
Yes first deposit and withdraw. But I played in a similar casino( same owner company but they paid me but closed my account there 😂)
Here it's an even worst site they're not even replying
hace 8 meses
It's frustrating and not very pleasant when the casino doesn't answer you. However, if you have received some money from sister casinos, I hope that will be the case here as well.
What payment method did you use ?
hace 8 meses
I deposited via upi( Indian) and as upi withdraw is not there. I'm using bitcoin(crypto) to withdraw. It's been 3 days and they're replying once per 24 hours that they'll let me know once it's successful. But see I saw many bad reviews for this site . Only when casinoguru or askgamblers ask them for update they fasten up the process.
hace 8 meses
We usually give casinos 14 full days to proceed the payment, before we intervene, as Nick has explained to you in your complaint as well. So unfortunately there is nothing much we can do right now to help you out. Have you tried to ask the customer support what is this delay about, perhaps? Please let us know whenever there is any update, we'll wait for your reply.
hace 8 meses
Hey please,they are not even replying via mail since 4 days . Please directly ask the casino please .
hace 8 meses
I definitely understand that it's not nice if the casino doesn't respond, but as mentioned before, we have a time frame that we give the casinos to do everything they need to do in order to make a withdrawal. So when it passes then our team will intervene, but until then you will have to be patient too.
I also saw that the casino told you that they will give you an update on your withdrawal, so obviously you will have to keep a cool head and hopefully it will be as soon as possible.
If you have an update, let me know. 👍☘️
1
hace 7 meses
SCAM. They don't pay out funds
1
hace 7 meses
Hello, could you say more about your situation ? How long have you been waiting and why the casino doesn't want to pay your money ? Do they have a reason ? Do you already have a verified account with the casino ?
Tell me a little more please.
1
hace 7 meses
Tuve el mismo problema con un premio de 4500 euros después de muchos correos electrónicos y al tiempo solo me pagaron 500 y resultó que era un bono y no podía retirar una cantidad superior a 500 euros.
Pregunté por los términos y condiciones del bono y nunca me lo enviaron, pero no había términos y condiciones en su sitio.
En mi opinión deberíamos unirnos todos y difundir una buena denuncia y asegurarnos de que bloqueen su sitio.
Nunca más con plataformas como esta
Mantente alejado
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hace 7 meses
Hello, and thank you for this warning!
It seems like there is another point players should be aware of. Have you seen its safety index before you decided to play there?
Well, check it out here 👈, if you're interested.
Regarding the bonus, is it possible to see your bonus history or an active bonus somewhere in the casino account? In my opinion, it would be pretty handy, especially in this casino.
hace 7 meses
olvidemos que es mejor
Consejos para todos los jugadores como yo.
Deja estos sitios en paz, no malgastes tu dinero
Mientras echamos todo ok
En el momento que ganas empiezan los problemas, pero yo no respondo a los correos, pero los operadores del chat responden todos igual, no he encontrado mil excusas para no pagar, si empiezas a enojarte te cierran. su cuenta.
Absurdo, no desperdiciemos el dinero
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hace 7 meses
I'm definitely sorry to hear about the casino experience you had.
But does this apply to your complaint that you had six months ago ? If so, I saw that you won from a bonus that was free, and I don't think 500 is a small amount at all. You didn't have any Terms and Conditions to tell you in advance how the bonus works ?
hace 7 meses
No, por eso me enojé
También porque en este sitio pagué más de 5000 euros en menos de 10 días.
Cuando llegó este bono tuve que llegar si no me equivoco x 40 cosa que hice y automáticamente me quitaron todo el dinero que tenía quedando 300 euros seguí jugando hasta llegar a una cifra de 4500 euros
También jugué en otros casinos y al hacer retiros me decía que no podía retirar más de 500 euros.
De todos modos, lo importante ahora es que otros jugadores no caigan en la trampa como lo hice yo y desperdicien dinero de esta manera en casinos poco confiables.
Traducción automática:
hace 7 meses
Hm, I think a casino should always have such things mentioned somewhere. Max cashout on bonuses for sure and also whether the cap is done right after wagering the bonus or upon withdrawal. If it's not in the case of a single bonus that is sent to you via email, it should at least be in the Terms and Conditions.
However, if you can't find such things anywhere, in that case I would always contact support or live chat to find out this information.
If they couldn't tell me, then I wouldn't play in a casino with a bonus. 🙁
