Tema general sobre BetSofa Casino (página 3)

hace 2 años de kszysio

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12.445 visualizaciones 76 respuestas |

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Social Media & Community Specialist

hace 11 meses

OriginalTraducción

Well, I would not call that specifically a good player's experience. Even though casinos tend to close accounts in order to verify them without much disruption from any side, I still think the player's comfort should come first.

On the other hand, this truly looks like a thorough account check, assuming from your complaint that a few of them describe account closure without prior notice.

"After account was blocked casino said that they need to make some additional verification about my gaming activities, then i asked some updates, no any answer."

I'd say your account is flagged across casinos. But do not ask me why, I'd hate to speculate.

Are you involved in sports betting, by the way?

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

Do not recommend to play here. My account still blocked after i send all required photos, including 3 documunts of my identity and photos with my living house. This casino and sister casinos like to steal players money. Casino Guru do not want to help me with this problem ^)

Community & Complaints Administrator

hace 9 meses

OriginalTraducción

I wouldn't say, that we do not want to help you with this issue, after looking at your complaint, where our team has explained to you the reason, as following:

"After gathering all the necessary information, we are closing this complaint as unjustified due to not complying with the casino's terms and conditions.

There was more than enough time to provide the casino with the requested documents, which you failed, and after receiving additional details from the casino, it is clear you have not been able to complete your verification. In addition, there are several discrepancies in your posts above that make no sense, and also misleading information was provided.

Unfortunately, a successful verification is a must to be able to withdraw any funds from your casino account. Since you failed to pass the KYC, under the given circumstances, we decided to agree with the casino's decision."

What do you have to say about it?

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

at this moment all required photos are sent. when casino asked additional photos they not said about any deadline, also they ignored all my emails. what you say about it?

Social Media & Community Specialist

hace 9 meses

OriginalTraducción

Well, I'd that your start was not among the best and you made some mistakes. If the casino is willing to give you another chance to pass the verification despite your previous inconsistency and other anomalies, it's at least to me, a sign of their goodwill.

And honestly, I'm not surprised they are not interested in your emails for now.

Simply put, through the complaint procedure, the Complaint Team was not fully convinced the casino made a mistake because you, in the first place, could not follow standard verification requirements.

I understand you have your opinion, so you can still contact the official authority and leave the decision up to them. Just sometimes, casinos are right.

Personally, I would focus on finally passing the KYC, if I were you.

Good luck with that. 🤞

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

I see that you work as representatives of this casino. And here you are trying to confuse everyone.

But I have already written many times. That all the required photos (no matter how strange the requirements may be) are ALREADY UPLOADED. but the casino refuses to respond or open an account. And you continue to write that the casino is ready to accept KYC. I don’t know how many times YOU need to write the same thing. ALL PHOTOS REQUIRED BY THE CASINO ARE UPLOADED.

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

I see that you work as representatives of this casino. And here you are trying to confuse everyone. You try represent that i do not send required photos, but photos are send about two weeks ago. Also i sent your screenshot very casino wrote that acount are verified 😀DD And answered that they need to finish "provider check" (total fake). file

But I have already written many times. That all the required photos (no matter how strange the requirements may be) are ALREADY UPLOADED. but the casino refuses to respond or open an account. And you continue to write that the casino is ready to accept KYC. I don’t know how many times YOU need to write the same thing. ALL PHOTOS REQUIRED BY THE CASINO ARE UPLOADED.

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

file

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

here we can see that casino said that account are verified... haha 😀

you need to better synchronize your shared lies

Social Media & Community Specialist

hace 9 meses

OriginalTraducción

I see that you work as representatives of this casino. And here you are trying to confuse everyone.

But I have already written many times. That all the required photos (no matter how strange the requirements may be) are ALREADY UPLOADED. but the casino refuses to respond or open an account. And you continue to write that the casino is ready to accept KYC. I don’t know how many times YOU need to write the same thing. ALL PHOTOS REQUIRED BY THE CASINO ARE UPLOADED.

hace 9 meses

OriginalTraducción

Frankly, you're very mistaken.

I understand you have uploaded those photos, but because I do not work for the casino, I can hardly know whether this time all documents and photos are about to be accepted.

Well, I'd say this is pretty reasonable. 🤷‍♀️

Social Media & Community Specialist

hace 9 meses

OriginalTraducción

here we can see that casino said that account are verified... haha 😀

you need to better synchronize your shared lies

hace 9 meses

OriginalTraducción

This one says your bets are under investigation. There is nothing about successful verification, only mentions accepted documents. It could also just be a part of the verification process.

For instance, I don't even know when this conversation occurred.

I'll say that again: nothing can ´be synchronized because we are not the casino's employees, so we have no access to your account. Thus, we only rely on your words here on the forum.

Don't take us for enemies, please. We are not here to oppose you, we care to explain things you probably didn't understand.

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

You are here trying to protect a casino that simply took the money.

You are trying to write that I need to go through KYC. Although I sent all the photos that the casino asked for. You also closed the complaint, although I wrote that one of these days I will send all the photos.

Aprendiz sénior

Montenegro

hace 9 meses

OriginalTraducción

At the moment there is no need to come up with any nuances. The casino closed the account and requested different photos. Photos have been sent. The casino has already responded that it will not open an account. It is a fact.

Checking the provider is a complete scam. It never existed.

Editado por el autor hace 9 meses

Social Media & Community Specialist

hace 9 meses

OriginalTraducción

You are here trying to protect a casino that simply took the money.

You are trying to write that I need to go through KYC. Although I sent all the photos that the casino asked for. You also closed the complaint, although I wrote that one of these days I will send all the photos.

hace 9 meses

OriginalTraducción

Frankly, you are completely wrong.

Because we do not work for casinos, I can't find out what went wrong in your specific case. For the same reason, I'm not familiar with your KYC.

I was trying to explain, that if the casino has any doubts about your bets or gaming style, it's normal to investigate through additional checks. If you pass it, you are all set for the payout.

Thus, it's sometimes called an additional verification process.

Frankly, I'm not part of the complaint team, so I'm not familiar with the background of the complaint.

Editado por el autor hace 9 meses

Social Media & Community Specialist

hace 9 meses

OriginalTraducción

At the moment there is no need to come up with any nuances. The casino closed the account and requested different photos. Photos have been sent. The casino has already responded that it will not open an account. It is a fact.

Checking the provider is a complete scam. It never existed.

hace 9 meses

OriginalTraducción

In my opinion, you didn't make it through the additional verification.

Checking up with a game provider is a common practice, ignoring that won't benefit you, but I respect your opinion, and hopefully, you will never find yourself in the same situation again.

Frankly, without further explanation from the casino, we can only wonder what has happened.

Care your complaint to be reopened, perhaps? It could be worth investigating.

Aprendiz sénior

Montenegro

hace 8 meses

OriginalTraducción

hahahaa, reopen? you do not want to reopen complaint, because your company want to close complaint workibg together with scam casino. requested documents are sent to casino, but they of course scammed me, additional verification had only one target, to block me permanently and steal money.

Aprendiz sénior

Montenegro

hace 8 meses

OriginalTraducción

casino do not sayd before about some deadlibes with verification. you say that i can not send passport 37 days… lol, another scam. they asked not only pssport, they asked a lot of photos. and i wrote before thatat this moment i can not send equired photos, because i had business at another city. you ignored it, casino ignored it, and now you try to write here that i tryied to ignore kyc

Aprendiz sénior

Montenegro

hace 8 meses

OriginalTraducción

all your story is only to show that this casino are clear, but this casino ate absolute scam

Community & Complaints Administrator

hace 8 meses

OriginalTraducción

I am really sorry you feel this way. We recommend the reopening of the complaint to every player, if there is a good reason of doing so. Branislav wrote in your complaint: "Considering all the gathered details and additional information from the casino, the Complaints Team had agreed with the casino's decision due to the player's failure to complete the KYC process within the standard timeframe. However, we recommended the casino provide the user with a chance to pass the verification if he is able to send the requested documents later." The meaning of it is, that we do believe, that the casino should give you a second chance to provide all the documents needed for the verification process to be done, if you are willing to do that, of course.

We always try to help all the players whenever we believe that the casino is not fully correct in the ways they proceed the KYC. So please, if you believe that this time you can pass the verification, try to reopen your case, and our complaint team will do their best to help you out.

Aprendiz sénior

Montenegro

hace 8 meses

OriginalTraducción

hahaha, you try to find all possible ways to defend casino. your site decline complaint reopening. i tryied many times. I send confirmation that all documents are already send and casino do not want to return my winnings. winnings at betsofa made without using bonuses, about 5200 stolen only from betsofa. lionspin same , deposit made without using bonuses and got winnings, absolute scam and you try to said that i make some mistakes, absurd

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