PrincipalCasinos onlineReseña de BetSofa Casino
Reseña de BetSofa Casino
null
No acepta jugadores de Ohio
Bono sin depósito:
No disponible
Bono de depósito:
No disponible
Buscar en Google
Métodos de pago
Mostrar todos (34)
  • Neteller
  • Skrill
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Maestro
  • PaySafe
  • Neosurf
Límites de reintegro
 por mes
10.000 €
 a la semana
5.000 €
 al día
1.000 €
XXL Services N.V.
2020
< 1.000.000 $
  • Curaçao (Curaçao Gaming Control Board)
Información generalBonosReseñas de usuarios81Índice de seguridadOpinión77Métodos de pago34
Casinos disponibles para ti
Spinfinity Casino Logo
1.Spinfinity Casino
Recomendación de Casino Guru
Drake Casino Logo
2.Drake Casino
Buen servicio de atención al cliente
El Royale Casino Logo
3.El Royale Casino
Chat en vivo 24/7
Rich Palms Casino Logo
4.Rich Palms Casino
Buen casino en general
Mostrar más

Reseña de BetSofa Casino

Hemos analizado minuciosamente BetSofa Casino y le hemos dado un índice seguridad alto, lo que significa que es un casino excelente. En nuestra reseña, hemos tenido en cuenta las quejas de los jugadores, los ingresos estimados, la licencia, la autenticidad de los juegos, la calidad del servicio de atención al cliente, los términos y condiciones, los límites de ganancia y de reintegro, y otros factores. Como BetSofa Casino está relacionado con otros casinos online que aparecen a continuación, su valoración también se ve influida por la de estos. Lee la reseña y las opiniones que encontrarás a continuación y descubre si este casino es seguro y confiable.

Según la investigación y los cálculos que hemos realizado, BetSofa Casino es un casino online pequeño en lo que respecta a los ingresos. Forma parte de un grupo de casinos relacionados. Sin embargo, este grupo es bastante pequeño al evaluarlo en su totalidad. Los ingresos del casino son un factor importante ya que los casinos más grandes no deberían tener problemas para hacer frente a premios cuantiosos, mientras que los más pequeños podrían tener dificultades si te embolsas un premio muy grande.

No hemos encontrado quejas relevantes sobre este casino.

Basándonos en toda la información de esta reseña, podemos afirmar sin temor a equivocarnos que BetSofa Casino es un casino online muy bueno. Puedes tener la certeza de que recibirás un buen trato y disfrutarás de una experiencia agradable si te decantas por él.

Bonos

Bono sin depósito:
No disponible
Bono de depósito:
No disponible

Métodos de pago

Métodos de pago
Mostrar todos (34)
  • Neteller
  • Skrill
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Maestro
  • PaySafe
  • Neosurf
Límites de reintegro
 por mes
10.000 €
 a la semana
5.000 €
 al día
1.000 €

Juegos
Mostrar todos

Tragamonedas
Ruleta
Blackjack
Sin apuestas
Video poker
Bingo
Baccarat
Juegos con bote
Juegos en vivo
Sin poker
Juegos de dados
Keno
Rasca y gana
Sin apuestas de eSports
Juegos Crash

Opciones de idioma

Sitio web en Español
Todos los idiomas (7)
Atención al cliente en Inglés
Todos los idiomas (4)
Chat en vivo en Inglés
Todos los idiomas (4)

Proveedor de juegos
Mostrar todos (124)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • Yggdrasil Gaming
  • Tom Horn
CAPTURAS DE PANTALLA DE CASINO
betsofa_casino_game_gallery_desktop
betsofa_casino_promotions_desktop

Positivos

  • Reembolso diario de hasta el 20%
  • Se aceptan depósitos por criptomonedas.
  • El casino reacciona a los comentarios de los jugadores
  • Servicio de atención al jugador con chat en vivo 24/7
  • Gran colección de juegos con crupier en vivo

Datos interesantes

  • Límites de retiro aumentados para jugadores VIP
  • El soporte de chat en vivo usa la función de traducción automática para algunos idiomas
  • Pequeño casino internacional
Autor y garante: Burak Onder Última actualización: 31/08/2024 ¿Hay algún dato incorrecto o falta información? Avisadme
Bonos de Casinos

Bonos de BetSofa Casino

Consulta todos los bonos que ofrece BetSofa Casino, incluidas las ofertas de bonos sin depósito y los bonos de bienvenida por primer depósito.

Casino Guru

Queremos que los jugadores entiendan las apuestas.

Reseñas de usuarios (81)

Reseñas de los usuarios de BetSofa Casino

Aquí podrás compartir tu experiencia de juego en BetSofa Casino. Lee las opiniones de los otros jugadores o escribe tu propia reseña para informar a los demás de los aspectos positivos y negativos de este casino, basados en tu experiencia personal.

Valoración de los usuarios:
Fabulosa

Reseñado por 81 usuarios

Muy positivaPositivaNeutraNegativaMuy negativa

¿Has jugado en este casino?

Escribir una reseña

Casino Guru

Queremos que los jugadores entiendan las apuestas.

• hace 7 meses
All in all, Betsofa is a good online casino. The website is well done, interesting bonuses, good customer service. On the other hand, the whole thing is spoiled when it comes to withdrawing larger amounts. The withdrawal limit is $1,000 per day, payable within 24 hours according to their terms and conditions. At first they paid out $1000 every 2-3 days, and for the last $1000, it's extremely long. Withdrawals are refused, you have to contact support. Now there's a technical error... I'm still waiting. Considering that other sites pay amounts of 6-7000$ in 3 minutes, I don't recommend BetSofa.
  • Website
  • Bonus
  • Games
  • Whitdrawal !!!!!
BetSofa Casino
Thank you for your feedback!

We appreciate your perspective and understand your concerns regarding the withdrawal process.

At Betsofa, we adhere to strict community rules and regulations, which sometimes require us to process withdrawals in increments. This is done to ensure compliance and security for all our players.

Regarding the delay you experienced with the final portion of your withdrawal, please note that our financial department may experience high volumes of transactions, which can significantly slow down the processing time. And you should also take into account the peculiarities of each provider when withdrawing funds.

We apologize for any inconvenience this may have caused.

We strive to improve our services continuously, and your feedback is valuable to us. If you have any further questions or require assistance, please do not hesitate to contact our support team.

Thank you for your understanding!
• hace 8 meses
Hola a todos. Me gustaría escribir sobre mi experiencia jugando en el casino betsofa. Rara vez juego allí. Registrado hace más de 3 años. Mi moneda fue eliminada. Bonos de bienvenida con un retiro máximo limitado. Los depósitos en criptomonedas tardan muchísimo en llegar. El apoyo va y viene.
  • Los bonos se envían muy a menudo.
  • Los bonos son terribles y los retiros son largos
BetSofa Casino
Thank you for your honest feedback, we highly appreciate your honesty.

Please note, that all withdrawals are processed within 24 hours from the moment of initial request, but we always do our best to speed it up, you can always ask for support from our team, which is available 24/7(leave the email message in case at this special moment you can't reach support agent).

Kind regards,
BetSofa team
• hace 9 meses
I play here for years. First of all, I am already a Vip player and I have the Vip manager, who resolves all of my issues and provides me with the specific offers. Also, she speed up my withdrawals when it’s possible 🙂 Betsofa have many different games and providers, I prefer to play slots. Cashback depending on your level, daily bonuses, rewards for achieving new level of vip program - such things gives me positive vibes and willingness to play here more and more.
  • Vip manager
  • cashback
  • fast withdrawals
• hace 9 meses
Only facts may be casino guru will not delete my review. But this casino and their casino sisters. which you can see in casino guru site use, in my opinion, tricks to steal your money.

I registred first in one of sister casino and then to betsofa casino. I verified my account without problem and made withdraws. then i won 5200 euro and made again withdraw. Next few days all my account was closed and after 40 days casino closed all my account saying that i do not passed kyc in some time limits, but nowhere casino do not said about any limit.
At this moment and sent all documents but casino said that finish desicion and they will not pay.
This is not complaint, this my expirience with this casino.
  • nothing
  • when i won good amount i was blocked
BetSofa Casino
Thank you for your feedback!

We apologize that you had a negative experience with Betsofa, as we always strive to improve and make your stay with us as comfortable as possible.

Please note that we gave you the reasonable and sufficient time to provide identification documents. However, you failed to provide a passport within 37 days of the request.
In view of these facts and in accordance with our T&C paragraph 5.1 the company clearly interprets this as evasion from verification and decided to close all the accounts:

"In case of refusal or evasion of the KYC/AML terms (provision of forged, edited documents, non-provision of documents etc.), company has the right to charge from suspended account monthly maintenance fee in an amount of 100 (one hundred) EUR, cancel wholly or partially the Client's bets, winnings and Bonuses on all accounts, refuse to return the deposited funds, block the account, compensate all costs incurred from the balance of the Client . If Client’s account remains suspended for more than 365 (three hundred and sixty five) days and/or the balance is 0 (zero) EUR, no further charge will be incurred and we may close your account at our sole discretion."

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our Players and ourselves.

Kind regards,
BetSofa team
• hace 11 meses
El casino no responde a los correos electrónicos sobre el reembolso de las apuestas debido a la adicción al juego

El chat en vivo tampoco es posible porque el sitio web no está disponible.
  • Nada positivo
  • El casino no responde a los correos electrónicos de reembolso
  • manos libres
BetSofa Casino
Thank you for your feedback!

We regret that you have had such a negative experience with Betsofa as we always strive to improve and make your stay in our casino as comfortable as possible

Please note that the website is not available because according to internal policies BetSofa doesn't accept customers from Germany.

However, you are always welcome to contact us via email address support@betsofa.com.
We are glad to help you!

Kind regards,
BetSofa team
• hace 1 año
I'm not sure why this casino has so many good reviews. But yet again I'm writing a genuine honest review, in the hope it will help inform new players. I haven't played that much at this casino hence why i didn't give it a 'very negative' rating. However, the games are basically the same as every other casino licenced in curaçao, basically substandard compared to that of casinos operating under more credible regulation.

I was unable to deposit using visa because yet again the payment provider was not reliable and wasn't working. This happens a lot with these types of casinos. Any other deposit method costs you in fees.

When i asked to close my account i was directed to a responsible gambling link to cool off or self-exclude. I said i wanted to close my account. I am a responsible gambler and hence did not need to self-exclude.

I was then told my account was referred to the relevant department for self-exclusion. i didn't ask for self-exclusion, i was basically told this is the same as closing my account, when i questioned this, Maria on chat wrote back to me with attitude saying, it's basically the same and 'what's my problem?'

I've seen this happen many times with these casinos and it's a red flag straight away, they don't know the different between self-exclusion and simply wanting to close your account. They also have seriously bad customer service, with some real attitude problems, which would not happen at a legitimate casino.

So again, licenced in curacao, same low-quality games and unprofessional customer service staff. All the red flags to warn people to be cautious.


  • Customer Service
  • Payment Provider
  • Games
BetSofa Casino
Thank you for taking the time to share your feedback with us!

We genuinely appreciate your input, as it helps us improve our services and better cater to the needs of our Players. We're sorry to hear about your less-than-satisfactory experience with our BetSofa casino, and we'd like to address your concerns one by one.

We understand that game quality is essential to your gaming experience, and we apologize if you found our games to be substandard compared to those of casinos under different regulations. We continually strive to expand our game library and partner with reputable game providers to enhance your gaming options.

We also apologize for the inconvenience you faced when attempting to deposit using Visa. Payment processing issues can occur from time to time, and we are constantly working to improve the reliability of our payment providers. We offer various deposit methods to accommodate different preferences.

Our team sincerely apologizes for any confusion regarding your request to close your account. It is our policy to take responsible gambling seriously, and when a Player expresses a desire to close their account, we provide information on self-exclusion as a responsible gambling measure. This may have been the source of misunderstanding. We'll work on clarifying this process to make it more user-friendly and ensure our support team provides clear and empathetic assistance.

We are genuinely sorry to hear that you had an unsatisfactory experience with our customer support team. We take your feedback seriously and will use it as an opportunity to train and improve our staff's professionalism and attitude.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, and we will be glad to assist you.

Best regards,
BetSofa team
• hace 1 año
Desafortunadamente, no establezca una autoexclusión debido a la adicción al juego a pedido, sino solo un período de reflexión, después del cual la cuenta vuelve a estar completamente disponible. Los límites de depósito no funcionan, he establecido el límite en 100 € diarios, depósito ilimitado posible.
  • Muchos juegos
  • Juego responsable no dado
BetSofa Casino
Thank you for your feedback!

We appreciate your opinion about our website!

We are always striving to improve and make your stay in our casino as comfortable as possible. Please note that if you need to take a break from gambling or if you feel that you may have lost control of your gambling, we provide a self-exclusion facility, which can be activated by you within ‘My account’ or by contacting our support team.

Also, please note that the Deposit Limit option can be accessed within your ‘My account’ section and limits can be amended anytime. Let us inform you, that a decrease in the deposit limit will take effect immediately, but an increase can only occur after a 7 day cooling-off period, in order to avoid rash decisions.

If you have any further questions, feel free to contact us via email or live chat.

Best regards,
BetSofa team
• hace 1 año
¡Excelente casino! ¡Excelentes juegos! Buena atención al cliente.
  • análisis rápido
  • pagos rápidos
  • buenos bonos
  • Excelente atención al cliente
  • nada que reportar
• hace 1 año
Hasta aquí todo OK. Un montón de ranuras. Muchos bonos.

Estoy en el programa VIP, pero los límites también se aplican a mí.
No hay aumento incluso bajo petición.

Mi cuenta está verificada. Tarda unas 24 horas.

Pagos en su mayoría dentro de las 24 horas. (Con un cheque de ganancias durante 2 semanas)

Tenía múltiples pagos ahora. Muchos bonos. Desafortunadamente, los límites de retiro son muy bajos.

Después de algunos retiros, los nuevos retiros ya no se procesan rápidamente.

Actualización: los pagos están tardando unos días en este momento.
Actualización: Todavía estoy esperando el pago del 01/02. Se dice que las ganancias se verificaron, 9 días ya. Por lo tanto estrella deducción.
Actualización: Desafortunadamente, los pagos aún están abiertos desde el 01.02. Todavía bajo examen.
Actualización: 20/01 Cheque completado, primer pago procesado.

Después del cheque, aproximadamente 2 semanas, los pagos regresan dentro de las 24-48 horas.

Actualización 30.01 lamentablemente los pagos se detuvieron de nuevo. Nuevamente, se realiza una verificación de ganancias. Los premios anteriores del 01/06 y el 01/07 siguen abiertos. Entonces, si siempre hay un cheque 2 semanas después de una victoria y las ganancias verificadas del primer cheque no se llevan a cabo, eso no es exactamente bueno. No he experimentado esta prueba en ningún otro casino.
Actualización: 07/03 Cheque completado, pagos ya recibidos. Desafortunadamente, las operaciones en DE se interrumpirán.
  • muchas ranuras
  • muchos bonos
  • Límite de retiro 1000€
BetSofa Casino
Thank you for your feedback!

We are sorry to hear that you have had difficulties with your payouts. It is certainly not our intention to make it difficult for our VIP members to receive their winnings.

Please take into consideration that the withdrawal time is increased due to bets still being checked by the provider. We highly appreciate your patience!

Please rest assured that we are doing our best to speed up the process.

Please note that the maximum withdrawal limits are limited to EUR 1000 per day and EUR 10000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program by personal request.

Best regards,
BetSofa team
• hace 1 año
it's the worst experience I've ever had.
I honestly thought casinos didn't do that anymore, but there are still those who are dishonest and greedy in their business.

It doesn't make sense that this is an honest casino.

I registered on their website, I managed to successfully spend a couple of gaming sessions. Good matches, good winnings.

But the casino decided it might not pay me any money. It's been more than 8 days since I went through the verification process.
Not only do they reply once every few days. but every time they come up with a new idea to verify the account.
Why don't they request everything in one letter?
Our correspondence has already led to a request for a video that will take another 5 days to review. .....

This all goes to show that this is a casino with untalented managers.
Who greedily hold users money in their accounts and don't want to part with it. Looking for 1,000 reasons not to pay users.
All these procedures are simply humiliating. I agree with verification, it is important, and important for me first of all to be safe, but there is a limit to everything.


If you want to enjoy the game, please listen to my story and bypass this project.



P.S. I will not be unsubstantiated, and if requested I can provide screenshots of correspondence, "photos" they said "poor quality" ... aha on 13 iPhone ... and so on.
  • maybe a nice design
  • The casino has no money to pay players.
BetSofa Casino
Thank you for sharing your thoughts with us!

We are sorry to hear you feel that way about the verification process.

We fully can understand why the verification process would seem strenuous. Let us assure you that we take our customers' security seriously and according to the Terms and Conditions we undertake verification checks to confirm your identity and contact details.

In some cases, relating to the Terms and Conditions we may request additional documentation. We understand that this may be frustrating for you, but it is important to secure you, prevent money laundering and any other illegal activity.

According to the procedure, we may ask for additional photos or data, if information is inexact exhibited.

Thank you for informing us and bringing this to our attention and we really hope that you will have a better experience with BetSofa in the future.

If you have any further questions, feel free to contact us via email or live chat.

Best regards,
BetSofa team
• hace 1 año
Superb Casino with a great variety of games, a lot of payment options, very fast withdrawal times and a very professional livechat. The sitelayout is decent. Regular promotions. Overall a great casino!
  • Fast withdrawal times, quick KYC-Procedure
  • A lot of payment options
  • Great variety of game providers
  • very professional support
  • deposit bonuses are non-sticky (best type of deposit bonus)
  • regular promotions
  • Games do not have the highest RTP version ( 94.x instead of 96.x)
BetSofa Casino
Thank you for your valuable feedback!

It is a pleasure for us to hear that our players are satisfied with the services we provide. The fact that we are heading in the right direction makes us feel good!

However, let us inform you that the payout percentages vary from game to game and vary over time, but the theoretical payout percentage is close to 97%. Please also note that the payout percentage for all games is carefully programmed by the game provider and is not adjusted.

Additionally, we aren't standing still, which means our services will only improve in the future!

Best regards,
BetSofa Team
• hace 1 año
Última actualización, el dinero es todo lo que hay ahora. Tomó un tiempo, pero después de algunos correos electrónicos de recordatorio, ya se han realizado los 5 pagos. Por lo tanto, 4 estrellas ahora. Desafortunadamente, solo son posibles retiros de 1000 € por día. Eso debería cambiarse.


Y otra nueva actualización:
Después de 3 pagos exitosos, estamos enganchados nuevamente. Ahora hay una nueva verificación de lo que se debe verificar antes de que se procese la siguiente salida. Así que todavía no hay 4 estrellas, preferiría quitarme uno de nuevo.



Actualizado de nuevo:
El primer dinero está en mi cuenta, ahora de repente se fue rápido. Tres estrellas por el límite de 1000 euros por día. El cuarto viene después de que se hayan pagado todas las ganancias.

Actualización sobre el procesamiento de retiros. Soy consciente de que estos tardan un tiempo, pero la solicitud constante de documentos adicionales es molesta.
Y ahora adjunto la licencia de conducir, tal vez sea suficiente ahora
En memoria de:
18.12 Entrega de cédula de identidad, anverso y reverso, y comprobante de domicilio
19.12 Entrega de anverso y reverso de la tarjeta de crédito
20.12 Correo de betsofa, la cuenta se completó con éxito
22.12 Solicitud de retiro
26.12 nuevamente, previa solicitud, envío del anverso y reverso del documento de identidad, así como una foto con el documento de identidad y un papel numerado en sus manos
27.12 hoy Entrega a pedido del anverso y reverso del carnet de conducir

Creo que el pago debe procesarse ahora.





Tenga en cuenta las malas opciones de pago antes de jugar o apostar. Yo, al menos, estoy muy decepcionado y ya no haré nada aquí.

La respuesta ya es significativa, hay 3 opciones de pago en mi región, 2 de ellas con criptomonedas.
Pero puedes depositar con muchas más opciones. Tal vez el casino asuma que solo desea hacer un depósito. En mi opinión muy deshonesto. Me gustaría quitarle una estrella si fuera posible.

Actualización: verifiqué la cuenta, funcionó bien y ahora abrí una cuenta con un proveedor de pago a través del cual deberían funcionar los pagos de betsofa. Depositó una pequeña cantidad a través de él y podría solicitar un retiro después. Ahora está esperando. Si eso funciona, estaré feliz de ajustar mi calificación.
BetSofa Casino
Thank you for your feedback!

We appreciate your opinion about our website!

We are always striving to improve and make your stay in our casino as comfortable as possible!Please note that we provide a large list of deposit and withdrawal methods for each region. Feel free to visit our website and find an alternative that suits you.

We are glad to withdraw your well-deserved winnings!
Let us inform you, that the MiFinity payment method is very common in your region and may suit you as a withdrawal method. Besides that, the Jeton payment method can be also suitable for you.

Additionally, please note that the maximum withdrawal limits are limited to EUR 1000 per day and EUR 10000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program.

You're welcome to approach us in the Live Chat or via e-mail if any additional questions will occur.Best regards,BetSofa team
• hace 1 año
Me enamoré de una oferta fraudulenta de este casino. Recibí una oferta por correo de 100% de bonificación hasta 150€. Sin sospecharlo, acepté la oferta y pagué 50€. Cuando cumplí con los requisitos de apuesta, mi saldo pasó de 550 € a 150 €. Como luego descubrí, este bono tiene un monto máximo de retiro de 150 €. Esto no se mencionó en absoluto en el correo y limita con el fraude para mí. Suponga que deposita 150 € con este bono. Entonces podrías ganar 0 € después de apostar 6000 €. En el mejor de los casos, puede volver a pagar su dinero. Eso me huele a estafa y fraude.
  • ofertas de bonificación injustas
  • términos fraudulentos
  • sin transparencia con ofertas de bonificación
BetSofa Casino
Thank you for your feedback!

We kindly ask you to note that each bonus has its own maximum winnings limit, which can be transferred from the bonus account to the real balance, thus the remaining amount is simply burned off.

Please also note that the marketing mailing does not imply that all information about the bonus is included. The bonus Terms and Conditions are available to you personally in your profile in the active bonuses section, but if you have any questions, you can always contact our 24/7 support team, who will be happy to help you find an answer to any question you may have!

As for the maximum winnings, we hasten to assure you that the bonuses are different and thus the maximum winnings can vary from 150 EUR, for example, and up to 1111 EUR, and more! You can always choose the bonus you like!

We would also like to add that when you play without bonuses, you don't depend on the maximum winnings, so your winnings are not limited in size!

Best Regards,
BetSofa team
• hace 1 año
Casino bien. Support underground (Diana) promete bonos con el próximo depósito y no se pone amarillo. Los juegos funcionan sin problemas. En general, la política de bonos para jugadores leales es bastante mala. Verificación aprox. 48 horas Pago aprox. 24 horas
BetSofa Casino
Thank you for your feedback!

We appreciate your opinion about our website!

Please note that we always provide our Players with bonuses if all requirements for getting the bonus have been met.

Also, please note that documents are usually checked within 2-3 hours on weekdays Monday to Sunday between 11:00 and 20:00 Greenwich time. However, depending on the workload of the verification department, the verification of documents may take a little longer.

We always listen to your feedback about deposits and payouts, and we work hard to ensure that all transactions are processed as quickly as possible!

You're welcome to approach us in the Live Chat or via e-mail if any additional questions will occur.

Best regards,
BetSofa team
• hace 1 año
I can safely say that this is the best online casino I have used. Good verification standards, fast withdrawals and deposits, and an extremely helpful support team. Also, there are so many games to choose from that you might not be able to play them all! You can also get a deposit bonus every day. What could be cooler! My first win was already on my second deposit, so I'm sure I'll keep playing here :D The design of the website is also of a high standard
  • Great welcome and weekly bonuses
  • Website design meets high standards
  • A wide range of deposit and withdrawal options
  • The customer support agents are very nice guys
  • Standard KYC procedure
  • VIP lounge
  • At the moment, I can't name a single weakness
• hace 2 años
I would say from my experience, do not play here. They don't take any responsibility from their errors. Normally you would think that casino compensate when they have made a clear mistake. They asked me document that isn't even exist and caused my verification/ withdraw process to be slower. They don't lock your withdraw which is not good for people that can't control their gambling. Basically they want to benefit from people that is vulnerable and not in control. It took them 3 weeks to answer my complaint. The answer only includes copy of two of their terms. None of my concern was answered. My opinion is that this casino don't take any responsibility for their action. I had provided all the documents that was needed but they asked me skrill when I haven't even used that. This casino is far from fair and I do hope that people wouldn't play places like this.
  • Don't take any responsibility of mistake they have made
  • No possibility to lock withdraw
  • Slow and bad resolving of complaint
  • Not understanding and not fair action towards people that is vulnerable
BetSofa Casino
Thank you for sharing your thoughts with us!

We apologize for any misunderstanding related to the request for an inconvenient document. In light of this, we reached out to you in order to request an appropriate one. By causing this temporary inconvenience, we do not intend to slow down any processes.

As for the withdrawal lock feature, it is not available at the moment at our casino. However, the feature will certainly be taken into consideration by the relevant department.

It is our pleasure to assure you that we take Responsible Gambling cases very seriously. For your convenience, we provide with multiple account limitations that you can set for yourself, or contact our customer support for assistance.

Furthermore, the review time for complaints may vary depending on the specifics of the case. Our team is always eager to respond to any case as soon as possible.

If you have any following questions, feel free to reach us through live chat or email - support@betsofa.com

Best regards,
Betsofa Team
• hace 2 años
En primer lugar, debo mencionar que he probado bastantes casinos en Internet y siempre me han decepcionado las ofertas de bonificación y los pagos.

en términos de temas, con mucho, el mejor casino

en el estado VIP, siempre obtiene ofertas de bonificación de depósito superior en las que puede aventurarse

La verificación se realizó en un día y el pago estaba en mi billetera después de 2 días

El servicio al cliente siempre está en línea y siempre recibirá ayuda sin importar cuál sea el problema.

En realidad, no sé nada negativo sobre este casino.

Por supuesto, si quieres ganar a largo plazo, no deberías jugar en absoluto, eso debería mencionarse ;)

pero si quieres apostar un poco en Internet, este casino es una buena opción

y no, no obtengo nada por esta revisión;)
  • verificación rápida
  • pago rápido
  • servicio al cliente superior
  • buenas ofertas de bonificación VIP
• hace 2 años
Underrated casino.

Let's be clear that I'm not into sports, so I can say some only about the casino section.
For me, the best part of betsofa is the number of games and their quality. The customer support is available all day and indeed is very friendly. Fellas got nice bonuses with a good max win (comparin to other casinos). Speaking of withdrawals, the withdrawal time is quite quick, in general, I got 4 or 5 withdrawals which were processed within 1-2 h.

Nothing to complain about, website is cool and design is awesome in my opinion :) Thanks!!
• hace 2 años
It's one of the best-designed casinos I've ever seen, and this isn't the only thing I love about it. Absolutely love the wide variety of slots and providers that betsofa represents. The very first spot where I can see such a great number of withdrawal and deposit options. Very well impressed so far by betsofa!
• hace 2 años
There are many withdrawal options available for my region which is quite exciting, especially compared to the other casinos. Quick withdrawals, the longest time I waited was 40 - 50 minutes. Have a good impression of the casino in general.

Still playing at Betsofa! Amazing casino, glad that I found out about this place
• hace 2 años
I liked this casino. I can't call it the top 1 yet, but anything is possible :D
On the first day of registration, I got lucky and won about 1200 euros. I thought the verification and withdrawal process would take forever, but within a few hours I had my winnings.
In addition, the customer service is excellent, and can be contacted 24/7.
A big advantage is the daily bonuses, every deposit comes with a bonus. That's really cool!
I hope to become a VIP player soon :)
BetSofa has become one of the best places for me!
  • welcome/daily bonuses
  • customer support agents
  • verification and withdrawals
  • vip lounge
  • amazing design
• hace 2 años
I'd like to share with you my experience of having a VIP status at Betsofa. A few months ago, Elizabeth notified me that I had become a VIP player. The casino offers me a dozen superior bonuses, including deposit and no-deposit bonuses. I almost forgot to mention that I now have my own VIP manager, available most of the time, which makes me feel special. I appreciate how quickly my cases and requests are handled. I'm going to keep playing Betsofa for now, but we'll see how it goes.
  • Valuable and exclusive bonuses
  • VIP program
  • Personal manager
  • Requests are being processed 24/7
  • Attractive design
• hace 2 años
Tuve una gran experiencia de juego en betsofa. Tienen variedad de juegos. Nunca dudé de su justicia. Aquellos que no reciben sus ganancias parecen estar haciendo trampa y no siguiendo las reglas. En mi experiencia, nunca ha habido problemas técnicos o problemas de retiro. Sin embargo, me gustaría ver Betsofa en nuevos colores, el negro y el rojo parecen ser molestos a veces, especialmente en las apuestas deportivas.
  • pagos justos
  • Tragamonedas de alto RTP
  • Tragamonedas de buena calidad
  • excelente reputación
• hace 2 años
¡ATENCIÓN! Si gana una suma mayor, la verificación será imposible. Gané 2k y quería retirarme. Por supuesto, tuve que verificarme a mí mismo, lo cual está absolutamente bien. No es posible una verificación con Betsofa de antemano, ya que no hay ningún elemento de menú para esto (debería haber sospechado). Debo enviar mi pasaporte, comprobante de domicilio y tarjeta de crédito. Yo lo hice. Pero no fui verificado. Luego debería enviar una captura de pantalla de mi billetera Mifinity. Yo también hice eso, pero no fui verificado. Entonces se suponía que debía enviar una foto mía con mi identificación al lado de mi cara. Yo también hice eso, pero todavía no estaba verificado. Ahora tengo que enviar otra foto de mi cara con mi acta de nacimiento!! Mi identidad ahora ha sido confirmada varias veces por mí con los documentos, pero no estoy verificada. Además de las críticas positivas (es extraño que tan a menudo puedas leer sobre verificación fácil y pagos rápidos), también encontré testimonios similares. Si gana alto, se solicitarán más y más documentos. ¡Por lo tanto, una verificación es imposible! Lo siento, pero deposité dinero real y gané honestamente, ¡y no se pagó! ¡Ahora compartiré esta experiencia en todas partes para que nadie más caiga en esta trampa!
  • verificación
  • Servicio al Cliente
  • contacto de correo electrónico
BetSofa Casino
Thank you for your feedback!


We regret that you have had such a negative experience with Betsofa and we can understand how frustrating it can be to go through the verification process.

We can understand why the verification process would seem excessive. Let us assure you that we take our customers' security seriously and that all verification procedures are in place to ensure that only legitimate players can access their winnings.
Unfortunately, in some cases, we may request additional documentation after the initial verification process is completed. We understand that this may be frustrating for you, but it is important that we verify all players in order to protect both sides.
We would also like to encourage you to continue to follow the verification procedures and to provide the additional documentation that is requested, as the withdrawal will be completed after your account is verified.

Thank you for bringing this to our attention and we hope that you will have a better experience with BetSofa in the future.

Best regards,
BetSofa team
• hace 2 años
I'm playing at Betsofa since 2021. Here is a quick sum up. I really like that casino has both slots games and sportsbooks, as I usually deposit via cryptopay, therefore deposits are quick and withdrawals happening withing 1h. Lovely support services and agents!
  • Quick deposits and withdrawals
  • A lot of slots
  • sportsbook
  • 24/7 support
• hace 2 años
The most reliable online casino for me. The VIPs at this casino receive a lot more attention than those at other casinos. Since I prefer live games, I usually play Evolution. Didn't experience any problems or glitches playing games, so it is nice. The generous rewards and the presence of cashback make this casino my #1 choice!
  • Good rewarding & VIP care
  • Fast withdrawals and verification
  • A bunch of deposit methods for Germany
  • Live chat 24/7
  • Beautiful design
  • Cashback is great
  • no negative things at the moment
• hace 2 años
So far I have used only a 133% welcome bonus from casino guru, but there is some feedback I would like to leave for those who are considering playing at Betsofa!

Can say that this platform is great for both newbies and gamblers with experience. The design is very simple and convenient, with all the necessary information at hand. Moreover, there is customer support available, which is really helpful, especially when you can't find specific info. The registration process is also really quick and not much information is required. So far, I have enjoyed playing at Betsofa. Will keep you updated!
  • Fast registration
  • Great bonuses
  • Nice design
  • 24/7 customer support
  • Nothing negative
• hace 2 años
I love this casino!! Fast payouts, quick loading times, great customer service. No complaints at all.
  • Top notch customer service
  • Good selection of games
  • Can’t think of anything.
• hace 3 años
A very good Casino. Nice Layout. Good Deposit/Withdrawal methods, but Crypto Withdrawals slower than most (24-72 hours) . Excellent place for Sportsbetting. In sport I mainly bet on Soccer & I have matched the odds they offer against plenty of other Crypto & Fiat Bookmakers & 90% of the time they give the best/highest odds for all 3 Head to Head markets (W-D-W). Which is unheard of. However they don't give Sports Promos, but understandable with the odds you get. If into Matched betting perfect for using them for the Draw market.
Slots/Pokies pretty limited especially for my region, but not complaining as I'm pretty certain I've won more than I've lost.
  • Good Deposit/Withdrawal methods
  • Excellent odds for Soccer Sportsbetting
  • Site has a good layout
  • Fairly Slow Withdrawals
  • Not many Slots/Pokies
• hace 3 años
I was very pleased with the service. I've been playing online casinos for a long time and I satisfied that I registered on Betsofa, as their service is really nice. A very responsive team. Always excellent bonuses. The odds of winning are good compared to other sites likewise. Would highly recommend it.
Índice de seguridad

Explicación del índice de seguridad de BetSofa Casino

Echa un vistazo a la explicación de los factores que tenemos en cuenta a la hora de calcular el índice de seguridad de BetSofa Casino. El índice de seguridad es la principal valoración que utilizamos para describir la fiabilidad, la imparcialidad y la calidad de todos los casinos online de nuestra base de datos.

Índice seguridad:Alto8.4/10
Casino de tamaño pequeño y mediano, según nuestra investigación y cálculos
Consideramos que las Condiciones de Uso del casino son justas
No aparece en ninguna lista negra de casinos relevante
No ha recibido reclamaciones de jugadores o, si las ha recibido, son por un valor muy bajo en comparación con el tamaño del casino
También hemos tenido en cuenta otros factores que han tenido un impacto positivo en el índice de seguridad del casino
El índice de seguridad de este casino se ha calculado a partir de nuestro análisis y de los datos recopilados por nuestro equipo de reseñas de casinos. Más información sobre nuestra metodología para elaborar reseñas

¿Te ha tratado de forma injusta este casino?

Ponga una queja

Quejas sobre BetSofa Casino y casinos relacionados (68)

68Todas1Abiertas0No resueltas31Resueltas36Rechazadas

Quejas directas sobre BetSofa Casino

Quejas relacionadas con RocketWin Casino (Misma dirección)

Quejas relacionadas con Wish Casino (Misma dirección)

Quejas relacionadas con LionSpin Casino (Misma dirección)

Quejas relacionadas con GoSpin Casino (Misma dirección)

Mostrar 40 quejas más
Opinión

Charla sobre BetSofa Casino

Habla sobre BetSofa Casino con otros jugadores, comparte tu opinión y recibe respuestas a tus preguntas.

Casino Guru

Queremos que los jugadores entiendan las apuestas.

Métodos de pago

Métodos de pago de BetSofa Casino

NetellerSkrillPayz (ecoPayz) MastercardVISAMaestroPaySafeNeosurfBitcoin (BTC)AstroPayTransferencia bancaria localTransferencia bancariaFlexepinPerfect MoneyRapid TransferPayOpCashtoCodeInterac e-TransferPIXINOVAPAYLitecoin (LTC)USD Coin (USDC)Ethereum (ETH)Bitcoin Cash (BCH)Tether (USDT)eZeeWalletRevolutRipple (XRP)Dogecoin (XDG)SticPayMiFinityInteracJetonMuchBetter
Monedas
USD,CAD,EUR,ARS,AUD,BRL,COP,DKK,INR,JPY,MXN,NOK,NZD,PEN,PLN
flash-message-reviews
Reseñas de usuario – Escribe tus reseñas de casino y comparte tu experiencia
flash-message-news
Noticias de Casino Guru – No te pierdas las noticias diarias de la industria del juego
Trustpilot_flash_alt
¿Qué opinas de Casino Guru? Comparte tu opinión
Síguenos en las redes sociales: mensajes diarios, bonos sin depósito, nuevas tragamonedas y más
Suscríbete a nuestro boletín para recibir información de los últimos bonos sin depósito, tragamonedas y otras noticias