hace 5 días
Pero por lo que puedo ver, este proceso KYC es un punto de mejora en Betsofa...
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Tema general sobre BetSofa Casino (página 5)
hace 5 días
Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.
Fingers crossed.🤞
hace 5 días
Hoy el servicio de asistencia me ha dado una posición diferente. Me han dicho que se la pasarían al departamento a cargo y que me responderían por correo electrónico. Esperaré y espero que todo salga bien. 🤞🤞
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hace 4 días
That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify.
Good luck. ☘️😊
hace 3 días
Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.
hace 2 días
Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.
If you do, our team will be here to help you. If you find out anything new, I'll be here.
Fingers crossed.🤞🤞
hace 2 días
Wrong ??
Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.
hace 2 días
But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.
hace 2 días
Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂
hace 2 días
I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂
hace 2 días
I have complaint in casino guru case is examing , by Victoria but still no news
hace 2 días
Sé cómo es, yo también estoy teniendo problemas con el KYC. También tengo varias cuentas en otros casinos. Ya he pasado por algunos que fueron muy invasivos y burocráticos, incluso me pedían un estado de cuenta de mis últimos 3 meses, envié todo aún sin estar de acuerdo y después de un plazo de 12 días todo estaba bien (Este KYC invasivo que describí no era de Betsofa). Creo que el KYC de Betsofa necesita mejorarse, ser más ágil y aumentar las opciones de documentos aceptados automáticamente para así reducir los análisis manuales que más tardan.
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hace 14 horas
Ok yesterday my account is verified, i withdrawal money VIA crypto in terms time payout is 0-24 hours, but betsofa extends everything to the max now i will wait 18 hours 🙁
