In a few hours the clock is on his end in my complaint. The time was extended one time with seven days… So what’s gonna happen now? I don’t think they work at weekends so there won’t be a reaction from the casino in time… I think the party is over folks, they won’t payout anymore, even after waiting for almost 6(!) there still no money on my bankaccount from this casino!
Yes, I think they made a few payouts and now they completely stopped paying out. I was supposed to get my money a week ago, they promised it will be transferred to my account within 24 hours.
The thing that frustrates me the most is that Casino guru still has a pretty decent rating for these casinos operated by Betsolino Ltd. I think the amount of complaints should really show that these casinos are scamming people. It kinda feels that either Casino guru does not care or they also make some profit from doing this.
I really share your feelings about that. Other players are still playing from all over the world because of the rating on this website for example. The casino sends newsletters almost everyday…. So new players are attracted in that way.
I really really hope the casino will payout to us, and all the other players that are waiting for their payment. It feels so frustrating to check your bank account everyday several times for almost 6 weeks now.
I deposited with paysafecard and they can’t help me refunding my deposits. The prepaid paysafe code isn’t reversible they said to me. Maybe if someone deposited by bank or creditcard they can roll back their deposit payments. I paid my paysafecard with my Revolut bankaccount, I can’t reverse them because the code is used….
I have played LOTS of casinos in my lifetime and i always got paid. Seems like this is the first time i will never get my withdrawal.
Desgraciadamente yo también estoy afectado. También me registré allí porque el casino tenía buenas calificaciones aquí. Desafortunadamente, no miré las discusiones ni las quejas. Estoy esperando 350 euros. No recibo respuesta a los correos electrónicos. Sólo hay una persona en el chat en vivo llamada Irina, que probablemente ya conocéis. Ella siempre me dice lo mismo, que tienen un retraso en el procesamiento. Por supuesto yo también presentaría una denuncia aquí, pero siempre te dicen que esperes 14 días. Sí, tal vez, pero no cuando ya hay tanta gente aquí que no recibe su dinero, ¿para qué esperar 14 días?
Bueno, he estado esperando durante 3 semanas y sospecho que no pasará nada si lees todo aquí.
Pero, para ser honesto, tenía más esperanzas en CasinoGuru, que probablemente se quedará en nada.
Después de la denuncia, un caso simplemente se cierra y se considera no resuelto 😕
Bueno, entonces nunca deberías promocionar este casino fraudulento con tal calificación, lo siento, pero a estas alturas parece obvio que nunca volveremos a ver nuestro dinero.
Por lo tanto, puede presentar una queja ahora, pero pasarán 14 días (después de la solicitud de retiro) hasta que se abra.
¿Verás tu dinero? Para ser honesto, yo también lo dudo.
Exactly, many might see a pretty decent rating without any alarming things and just deposit there. I cannot understand why Casino guru does nothing about it. And when the casino simply does not give the money back, complaint is closed and Casino guru is like "sorry, there is nothing we can do".
Well, you promoted the casino in the first place, so you should do something.
In a few hours the clock is on his end in my complaint. The time was extended one time with seven days… So what’s gonna happen now? I don’t think they work at weekends so there won’t be a reaction from the casino in time… I think the party is over folks, they won’t payout anymore, even after waiting for almost 6(!) there still no money on my bankaccount from this casino!
Hello,
This is exactly why we listed a new casino as fresh, meaning no one can predict whether they will be treating the players fairly or not. From our perspective, it's always risky to play in fresh casinos, hence, these will have lower ratings for quite some time unless they prove their fairness.
Each unresolved yet justified complaint decreases its Safety Index. I imagine players would prefer other solutions, but the ratings are solely based on precise calculations, so we need every unfairly treated player to come here to submit the complaint.
I imagine it brings a little comfort to you now. On the other hand, each time another complaint makes it through or on any other occasion, we try to motivate such casinos to resolve already closed complaints in order to regain their lost reputation. Compared to the licensing authority, this is the only leverage we have.
Hi, you too are more than welcome to read my previous responses.
I understand your frustration. Have you perhaps read our guides focused on casino safety?
You would know there is no safety guarantee for fresh casinos. The rating simply has to start somewhere, and unless we have proven bad intentions through unresolved complaints, we have a chance to predict what is going to happen. I bet you too had no idea when you decided to try the casino out.
So did we.
Regretfully, this is the way they prefer to behave right now.
I'm really sorry. I wish we could somehow predict which casinos are going to be decent and which are not.
Puedo entender todo eso, pero la pregunta aquí es más bien por qué Betsolino TODAVÍA está clasificado como nuevo, aunque es obvio lo que está sucediendo allí.
¡Seguramente hay otros jugadores afectados que solo miran las reseñas del casino pero no presentan una queja aquí!
Esto continúa todos los días, Betsolino todavía envía bonos por correo electrónico. Así que la estafa continúa, incluso gracias a una buena calificación en CasinoGuru, ¡A PESAR de las claras quejas!
¿Cuánto tiempo está un casino bajo la "protección para novatos"?
Long enough to steal a lot of money from us and new players.
Yeah, that’s exactly what I was thinking.
Report this transaction as fraud to Revolut. They might be able to escalate this with third parties and make these scammers pay for what they are doing.
I just reported my transaction as fraud.
tan descarados que aun mandan publicidad
But I’ve buoyed paysafecards with it, and they are non refundable. I used to code to deposit in the casino, so the code is used. I’ve had contact with paysafecard and they can’t help me with this.
They will once the authorities contact them.
They know who was the recipient of the funds, so they must disclose it in case of fraud.
¿Esto también funciona con criptomonedas?
I have big doubts about that.
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