They are not processing cash out
Could you tell us more about this issue, please?
I complain to them that they didn't process cash out and they said that they will and it shows that they did and that I should get money in 72h. I haven't got the money after all of that
So, your account is fully verified and your withdrawal is approved? Is that right? When exactly did they approve it?
Try to contact them again and let us know the outcome, please. We will try to help you if the problem continues.
Yes, they approve it at 13.06. My 1st cash out after they approved it was fast, but this is the second one and still no money to my bank account. I have contacted them 5 times now, without any luck
We need to wait and see how it goes, because our complaint team won't be able to intervene before the 14-day period passes. So, hopefully you will get paid soon, especially if it is approved, as you say.
¿Recibiste tu dinero?
Yo también me he registrado ahí y tengo un pago pendiente, pero acabo de ver tu queja
He didn't receive the money yet.🤷♀️
How long have you been waiting for the withdrawal? Is this your first one at this casino?
Respondió a su queja hace 2 horas, pero es posible que aún pasen algunos días hasta que se publiquen las respuestas.
Recién solicité mi retiro ayer y también envié mis documentos KYC ayer, así que todo sigue bien.
You are right, it was inside information.😉
I see. So keep us informed, please, and hopefully everything will go well.🤞
¿Entonces ya sabes que aún no ha recibido su dinero?
I haven't. You have to contact support for every cash out
¿Pero funcionó de inmediato con su primer retiro?
y cuanto tiempo tardó kyc? ¿Le avisaron de alguna manera?
After talking to support, yes. Fast. No.
¿Y qué te dicen ahora, por qué tardan tanto?
The same issue here, but with a little difference. I wasn’t able to upload my documents for verification. There was an error in the website constantly. So I’ve sent en email and they replied me with the option to send my docs with email. After sending my docs a received a confirmation with the message that my account would be verified within 48 hours. I’m more than 72 hours waiting now and still didn’t get an email that my account is verified, neither I can see it is on the website in my account section.
my withdrawal request is pending for more dan 4 days now.
Me dijeron que la verificación no se realiza los fines de semana. ¿Hubo quizás un fin de semana de por medio?
I sent my documents last Wednesday to them. I’d allready sent an email when they think the withdrawals will be processed. The only answer I get is: ‘all of your deposits are credited to your account, if you think there’s an amount missing send us a screenshot from the bank or payment method’. They don’t answer my questions about verification and withdrawals.
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