hace 3 meses
And still a score of 6.3 on casino guru… frustrating and unbelievable! Betsolino also have a banner at the bottom of the website with a link to casino guru, are they having a partnership?
Tema general sobre Betsolino Casino (página 20)
hace 3 meses
Same with 5bonuses, a very high score. Just unbelievable, seems that not only casino, but Casino guru profits together with these scammers.
Editado por el autor hace 3 meses
hace 3 meses
I did a research and found nothing related to that casino. For me was a red flag so for now i will stay away from that casino.
hace 3 meses
Hola Jaro,
Como puede ver, las cosas se están volviendo cada vez más como predije.
¡Es ABSOLUTAMENTE NECESARIO que CasinoGuru finalmente califique este Casino Betsolino como debería ser con un 0.0 rojo!
La gente está perdiendo dinero y el número aumenta cada día. Estoy seguro de que habrá más.
Por favor actúa, no esperes más.
Mi queja también está pendiente en AskGamblers.com y ha sido reportada a Trustpilot. En todos lados.
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hace 3 meses
I understand that everyone would like the casino to have an even lower safety index, but unfortunately the procedures are such that the complaints have to end in the casino's disadvantage. It is not possible to adjust it if they are still open. I hope that this will happen soon, because so far almost nothing has been resolved. Unfortunately, it will take some time. 😕
1
hace 3 meses
Hello, we always try to find out what has happened and when we have gathered all the necessary information, we contact the casino. So far, the casino hasn't cooperated with us much from what I've seen, so I don't know how it will be in your case, but I wouldn't get my hopes up.
Anyway, since you have opened a complaint, it would be good to answer Veronika's questions and let her move forward.
Just click here. ⬅️
If you learn something new, please let me know.
hace 3 meses
I absolutely cannot understand why Casino guru makes zero action while tens of people report that their hard earned money is scammed.
I do understand if it would be 1-2 people not receiving their money, then yes, it is pretty understandable to wait and find out how things will escalate, but now there are many of us and the amount of money is increasing every single day. And the rating of both Betsolino and 5bonuses are still pretty decent.
We always receive the same messages in the forum "Please fill a complaint", "Please wait 14 days for the casino to make the payment" and so on. I have waited for 8 weeks, NOTHING is happening. You know, I am kinda starting to get a feeling that Casino guru also benefits from attracting people to this casino, because this zero reaction policy and such tolerance is just not understandable. And in the end complaint is unresolved, Casino guru says that cannot do anything, because casino ignores the complaint, while they are the ones that promoted the casino with a pretty decent rating.
As far as I know Askgamblers gave this casino a horrible rating as soon as complaints started to appear. Casino guru do better.
hace 3 meses
We have a process for when the safety index changes, so whether it's one player or 10, we try to do what we can for everyone. We mainly recommend the player's experience because when a casino is new and we don't have a lot of experience with it, the safety index doesn't have a way to move. Unfortunately, when a new casino comes and burns it down like this, everyone is sorry. I wouldn't want to wait that long for my money either. But when they ignore us, there's nothing else to do. Of course, the complaint needs to be closed so that somehow it is reflected in the form of black points. In your case only once, but the casino at least answered the complaint, in the case of this casino not so much, so theoretically you are a little better off than the other players. As long as we see the possibility to solve it, we will not close the complaint and if the casino does not answer one week, we will extend the timer for another one. If they fail to do so, then everything will be closed.
hace 3 meses
And still a score of 6.3 on casino guru… frustrating and unbelievable! Betsolino also have a banner at the bottom of the website with a link to casino guru, are they having a partnership?
hace 3 meses
Well, since the complaints are still pending, the safety index will not move for the time being. I think I have explained this several times.
Also, just because they have a banner on their site doesn't mean we have a partnership with them. I remember a casino that had a safety index of 1 and had a similar banner. But we can't force a casino that doesn't communicate to take it down because they are not going to change it. Of course, when the review was bad, it was probably clear to everyone how it was.
hace 3 meses
Today I received the same reply on my sent emails… they are awsre of the delay in payments but are working on pay all the withdrawals in the coming days…
Editado por el autor hace 3 meses
hace 3 meses
Entonces tendremos curiosidad por ver cuándo y cómo. Para mi este casino esta muerto
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hace 3 meses
Creo que este es un registro de chat que obtuvo Boyke123, porque siempre lo recibo cuando escribo en el chat pero no había nadie allí. Especialmente cuando escribes el fin de semana, siempre recibes un correo electrónico con esta frase el lunes siguiente. Pero si miras de cerca el correo electrónico
aquí por ejemplo.
Sin embargo, espero que Bokye123 haya recibido un correo electrónico diferente.
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hace 3 meses
I received exactly the same
hace 3 meses
Today I received the same reply on my sent emails… they are awsre of the delay in payments but are working on pay all the withdrawals in the coming days…
hace 3 meses
I am worried about how it will all be when gradually all complaints are closed as unresolved. I really thought that the casino would cooperate with us and that there really is a delay and the players will be paid. Now, I wouldn't believe these words so much if you are waiting for quite a long time. However, there is nothing left to do but to keep informing and pushing the casino and hopefully something will change. I wish we could help more. 😕
hace 3 meses
Today exactly 9 weeks ago I’ve made my withdrawal request 😤
hace 3 meses
Did you guys get a lot more spam and junk mails of online casinos since you’ve opened an account at betsolino? Im wondering, but my mailbox is ten times fuller then before my registration @betsolino…
hace 3 meses
Mi queja acaba de ser respondida. Están "investigando el problema".
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hace 3 meses
Vaya y jaja, supongo que es solo una pérdida de tiempo. Pero espero que obtengas tu dinero pronto y luego todos también 😉 ¡crucemos los dedos!
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hace 3 meses
They gave you same answer that they give on live support xDD
hace 3 meses
Mi queja acaba de ser respondida. Están "investigando el problema".
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hace 3 meses
Normally, I don't believe that they have contacted us and therefore that they will try to find out what is going on. That's good news and I hope you get the money.
However, I wonder why it is not the same for the other players. 😕
1
hace 3 meses
I have over £8000 in my account with this casino... I'll give anyone 20% if they can recover it! haha 😂
1
hace 3 meses
Todos los dias todos se quejan al Casino Haber la respuesta siempre es la misma y luego pasan los dias y no pasa nada entonces mucha suerte jaro
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