Unfortunately, such casinos are also emerging. It's a pity that it can't be identified right at the beginning, because I believe that many players wouldn't have come here.
Anyway, although I am sorry, there is probably nothing more that can be done about it. 😕
Did anyone recieved their money in the last few weeks?
Lamentablemente no
Los dos casinos de Betsolino fueron ampliamente discutidos por varias juntas. La cooperación fue rechazada y puesta en el nivel más bajo. ¿Por qué Casino Guru no hace eso? No reaccionan al hecho de que hay jugadores que están demandando por mucho más de 50.000 dólares/euros. El daño total supera el millón.
Hello,
I probably did not fully understand what you expect Casino Guru to respond to. Perhaps a few points will address the topic anyway 🙂.
First of all, we do not engage with international law, or lawsuits. If a player is suing the casino, it does not ultimately mean the court will decide the case in relevance with our own approach. I imagine it sounds strange, but I'll try to explain:
Players from Germany are convinced they are correct to lodge a case against Curacao licensed casinos where they deliberately decided to play because, in the end, those players found out the casino to be "illegal" to them. Under such circumstances, such players believe it is ok to deposit and play in the casino and then ask for deposits once they lost all the money. From the law perspective, attronies would agree with this logic.
We, on the other hand, focus on the advantage such players would have over the casinos. From the other perspective, such players played without a risk of losing money. Such practice, for example, goes beyond the fair and, more importantly, also beyond the safe gambling lines. Consider it as an example, please.
Thus, we stick with our own codex - the Fair Gambling Codex instead.
Every player who has ever experienced unfair tactics from casino is welcome to submit a free-of-charge complaint. Upon careful examination and clarification, any casino crossing the fair lines defined by the aforesaid Safer Gambling Codex will be punished. Hence, I would not say we ignore players' issues. It's just the way these issues are recognized, inspected, and evaluated.
Feel free to brose the Complaint Section 👈 focus on the black points awarded.
I hope I didn't stray too far away from the subject 😀. Let me know if that makes sense to you. We are always willing to explain our principles and methods.
¿Alguien está tomando medidas legales contra el casino?
Good question, maybe it would be good to know. Did you resort to this or not?
Todavía no, porque no tengo idea de cómo hacerlo.
Pero lo haría si alguien me ayudara.
I personally don't have any experience with such things, but you could certainly find someone who deals with the same cases on the Internet or if someone could advise you. Maybe write an email to a lawyer or similar if it's worth it. I can't advise you from my position because I've never done it either, but I wanted to know if you were thinking about something like that.
El chat en vivo no ha sido atendido durante días... qué pena.
Not a good sign, if you ask me. A rather small, new casino, already with a lower reputation, that's always kind of risk. 🙁
¿No es una buena señal? El casino no le ha pagado a nadie durante meses y nadie está haciendo nada... ¡Y si el chat en vivo no está disponible ahora, NO es una buena señal!
No es de extrañar que los casinos sean falsos, nadie ha cobrado nunca nada, están siendo perseguidos por el grupo y finalmente dejan de aceptar dinero de gente decente, el dinero se ha ido para siempre, hay que entender que la gente al final gana, saludos a todos, ciao
Hola chicos, 5bonuses Casino ya no está disponible en Alemania, casino hermano de betsolino. Y creo que betsolino tendrá el mismo destino, ciao.
¿No es una buena señal? El casino no le ha pagado a nadie durante meses y nadie está haciendo nada... ¡Y si el chat en vivo no está disponible ahora, NO es una buena señal!
Well, I would say that Radka was talking precisely just about the live chat here. It surely is not a good sign if they are not responsive. Wouldn't you think so as well?🤷♀️
Despite all the other issues, of course.
Unfortunately, if the casino is not cooperating with our complaint team, as it happened in your case as well, the only thing we can do is to close the complaint as unresolved and give the casino black points, which will decrease its rating.
No es de extrañar que los casinos sean falsos, nadie ha cobrado nunca nada, están siendo perseguidos por el grupo y finalmente dejan de aceptar dinero de gente decente, el dinero se ha ido para siempre, hay que entender que la gente al final gana, saludos a todos, ciao
Did you experience some issue at this casino as well?
Would you like to share?
Hola chicos, 5bonuses Casino ya no está disponible en Alemania, casino hermano de betsolino. Y creo que betsolino tendrá el mismo destino, ciao.
And would you say it's a shame or a good thing?
Because, in my opinion, it is probably for the better. What do you say?
Players from your country are safer to play only in casinos under the GGL.
No, no, no, jugué desde Alemania y gané 300 euros, no me pagaron, ahora el casino en Alemania está cerrado, menos mal
He presentado una queja ante las autoridades supervisoras alemanas.
Would you like our complaint team to have a look at your case as well?
You can try to submit a complaint, and hopefully we'll be able to do something. Let us know, please.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
