I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure.
Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway.
Done. I wrote a complaint Jaro.
Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.
Thanks,
Michał.
We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop.
I saw that he has already answered you, so you can also respond to his questions back.
I hope the truth will come out. ☘️
Why has no one confirmed my post for almost 4 days about my complaint? 🤔
Hi there!
That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.
In my opinion, it is just a matter of time. Hold on, please.
Hola, tiempo de juego. Mi registro en bitkingz me da ganancias muy pequeñas y siempre pierdo.
Nunca ganes una vez
Obtienes giros gratis casi siempre por debajo de los 10 € de ganancia sin importar en qué juego apuestes
A mi también me pasó hace poco que el juego se recarga solo y nunca recibo 🙅 ganancias
Lo hace por sí solo, pero vayamos a bitkingz en sí, el casino no me genera ninguna ganancia y siempre deposito
diferentes juegos simplemente descarados nunca los recomendaría
y asesor de chat solo con mensaje
Entendemos que estás frustrado y lo sentimos.
Siempre lo mismo, saben que todo está manipulado.
Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.
I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?
"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"
I do not recommend this casino to anyone. They are simply deceiving people. They do not pay either players or partners. They are very nasty guys. They do not compromise. I also do not recommend working with wolfpack partners, they are the advertiser themselves.
Hi there.
Just in case you would be interested in informing the affiliate sector, I suggest the GPVA forum:
https://www.gpwa.org/forum/
I figured out you have not been just a player; is that so?
everything is correct, we worked with them in October. nothing has been paid at the moment. initially there was one agreement and then they changed it unilaterally. now we are preparing documents for the court because it is a fraud. we communicate in the community with other teams that worked with them and they were also deceived there. thanks for the link.
You're welcome. So I hope that you will manage to sort out everything necessary and that it will turn out fairly in the end.
Feel free to let me know what the outcome was when it's over.
Hola, llevo esperando un pago de 550 € desde el 29 de julio de 2025. El pago ya estaba en mi cuenta bancaria y se estaba procesando. Hasta hoy, 8 de agosto de 2025, el pago ha desaparecido. Ya no se está procesando, pero tampoco se encuentra. El dinero está en el limbo. Tampoco se ha devuelto a mi cuenta. El chat sigue dando problemas. Ya lo han remitido al departamento de finanzas. Se han presentado quejas a todos los socios.
Hmm, what you're describing is quite strange. Are you saying that you received money in your account and then it disappeared? How is that possible? Have you contacted the payment provider?
Has anyone from the finance department contacted you yet, or at least told you when they would?
El pago estaba visible en mi cuenta bancaria. Escribí a mi banco y me dijeron que faltaba la autorización. El pagador debe completar o autorizar la transacción. Esto aún no ha sucedido, y hoy la autorización expiró. El casino quiere que siga solicitando a mi banco que abone el pago, y mi banco dice que aún no se ha realizado.
Please update us regarding this situation on Monday. Hopefully there will be some movement.
Bitkingz me pidió un extracto bancario del 31 de julio al 10 de agosto para comprobar si el pago había llegado. Le proporcioné un extracto bancario, pero aún no ha pasado nada y nadie sabe dónde está el dinero. Es muy extraño.
Hello, it appears very strange, or better said, quite unprofessional; it's still hard to judge. I just hope the casino support pulls the effort through with an excellent apology. Perhaps their payment provider is more to blame; yet it is still their partner and their credibility, right?
El casino no realizará más investigaciones hasta que el banco haga una declaración oficial sobre la "transacción entrante". Solo entonces parece que quieren comprobar si el proveedor de pagos ha liberado el dinero. Es bastante decepcionante.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
Ya entregué este extracto bancario al casino. El casino solicita un informe oficial del banco sobre esta transacción, indicando que no se encuentra. No se ha encontrado ningún pago en los extractos bancarios desde el 31 de julio de 2025. El casino sabe que este pago no se ha abonado en mi cuenta y asume que está guardado en algún lugar del banco.
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