I submitted a complaint to this casino, but it was rejected because the representative seemed unfamiliar with the system.
It should be obvious that the terms listed in individual promotions take precedence over the general bonus terms and conditions.
I resubmitted it. If this is also rejected, I will need to discuss the matter properly with the representative. Please provide me with their contact information.
I reviewed the Terms of Service, but nowhere did it state that all deposit bonuses are sticky.
Of course, I also checked Section 1.7, but the only possible interpretation is that they become real money once the wagering requirements are met.
Where exactly did the person who sent me this email read the Terms of Service?
Hello there.
I believe the reason was, as usual, clearly communicated to you upon the complaint rejection. I just received a note saying that:
"In the terms of the bonus, there's nothing mentioned about whether it's sticky or not and in that case, the general bonus terms take precedence, which clearly state that all deposit bonuses are sticky."
I won't provide you with any contacts. We have discussed this issue multiple times before.
Here on the forum we do not accept such demands, I'm afraid.
There's no mention anywhere that all deposit bonuses are sticky, so what on earth are you talking about?
This casino's first deposit bonus offers three options to choose from, one of which is explicitly labeled as a sticky bonus, while the other two are stated as non-sticky bonuses.
As evidence, Casino Guru itself states that this casino's bonus is non-sticky.
1.1 Supremacy of Individual Bonus Terms
Where specific promotions include their own rules, these take precedence over the general bonus policies outlined here.
Additionally, it states that if conditions are specified for individual promotions, those conditions take precedence.
Is it correct to understand that Casino Guru interprets this statement as invalid?
Dear andandjonnyx, I won't step into this conversation since it is related to the information you already got explained by someone else, and I'm not going to play in the middle part since it makes no sense.
Turn back to the Complaint Team, please.
Hope you can respect that.
So I called the complaints team, but what are you talking about?
I'm extremely indignant that after interrupting our conversation, you then say you have no intention of participating in it.
Just to sort things out: You started posting on the forum; it was not me in the first place.
I know you often react this way whenever you disagree with the outcome of a complaint, but I am choosing to stay out of this situation for clear reasons.
But you were the one who replied.
You could have waited for another user who experienced the same issue to post, or waited for a knowledgeable colleague to post.
"In the terms of the bonus, there's nothing mentioned about whether it's sticky or not and in that case, the general bonus terms take precedence, which clearly state that all deposit bonuses are sticky."
I double-checked, but found no documentation anywhere to support this memo.
I also confirmed with other users, and none of them understood that all bonuses at this casino were sticky bonuses.
There may be some misunderstanding, so I would appreciate it if the person who gave me the memo could email me.
You may use the channel you used to resubmit your complaint. I can't help you in the way you expect on this forum.
Thank you.
But you were the one who replied.
You could have waited for another user who experienced the same issue to post, or waited for a knowledgeable colleague to post.
I feel it would be odd not to respond to you, given that I know you and your complaint was rejected. If you ask about a rejected complaint, you know that admin will respond. This is not a question for the forum audience, is it? We played this game in the past.
So, back to the most pressing matter: My colleagues from the Complaint Team have repeatedly explained to you that the forum is not a complaint, and the knowledgeable colleague you refer to here in the forum is actually your complaint resolver. You understand this. You've been explained everything.
With all respect, this is the end for me. Take care.
This question is also directed at forum users.
How do general users interpret the terms and conditions listed by this casino? Because that serves as objective evidence.
At the very least, neither I nor the person responsible for creating this casino's bonus page could interpret the terms and conditions to mean that all deposit bonuses at this casino are sticky.
The word "sticky" was nowhere to be found, nor was there any phrase that conveyed its meaning.
If the wording is ambiguous enough to be interpreted differently by different people, wouldn't it be standard practice to handle it in a way that prevents users from losing out?
BLAZE SPINS BIG SCAM CASINO. People Don't play on BLAZE SPINS, LIKE YOU SEE ON SCREENSHOT I WIN 288 POUNDS , NUMBER 8 WIN AND I HAD 8 POUNDS, BUT BLAZE SPINS ROBBED ME WINNING AND ALSO MY BET , SO YOU CAN BET ANYTHING AND DOESN'T MATTER YOU WIN BECOUSE BLAZE APINS NEVER PAY YOU AND ROBBED ALSO YOUR BET MONEY!!!! ROBBED ME A LOT TIMES WHY NOW I DID SCREENSHOT! I NEVER USE AGAIN THIS SCAMMERS
I'm sorry I'm not following you anymore. I'll leave this matter to my colleagues from the Complaint Team instead.
I'll gladly leave this opportunity for the other players you have been talking to.
BLAZE SPINS BIG SCAM CASINO. People Don't play on BLAZE SPINS, LIKE YOU SEE ON SCREENSHOT I WIN 288 POUNDS , NUMBER 8 WIN AND I HAD 8 POUNDS, BUT BLAZE SPINS ROBBED ME WINNING AND ALSO MY BET , SO YOU CAN BET ANYTHING AND DOESN'T MATTER YOU WIN BECOUSE BLAZE APINS NEVER PAY YOU AND ROBBED ALSO YOUR BET MONEY!!!! ROBBED ME A LOT TIMES WHY NOW I DID SCREENSHOT! I NEVER USE AGAIN THIS SCAMMERS
Hello,
Did you try using cryptocurrency as the casino suggested in your complaint?
"We have already advised the player on multiple occasions to use cryptocurrency as an alternative method for both deposits and withdrawals, as this would completely eliminate these card-related issues."
It seems they’ve clearly explained what the issue with your cards is too
You can read everything here:
https://casino.guru/complaints/blaze-spins-casino-player-s-withdrawals-are-delayed
I understand that you’re frustrated, but reacting in anger won’t help you move forward. Try taking a calmer approach and follow the steps they mentioned, it might actually resolve the issue.
About what you speak???
Man I did 3 deposit from my banking card.
I used blaze spins casino roulette, I bet 79 pounds and 8 pounds for number 8, I win and blaze scammers not pay me my winnings and also robbed me my bet, look screenshot, do you understand?
One spin before they robbed me the same 118.2 pounds ,i win and also not pay me winning and my bet was robbed. BLAZE SPINS ROBBED ME !!!!
THIS CASINO IS SCAM YOU PLAY FOR REAL MONEY AND YOUR MONEY IS ROBBED WHEN YOU WIN ALSO MONEY FROM YOUR BET.
DO YOU UNDERSTAND HOW BIG SCAM IS THIS
Piotr,
I understand you believe you were not paid correctly, but shouting the same message again and again won’t help your case. The casino’s explanation about your withdrawals and card issues is already written in your complaint:
https://casino.guru/complaints/blaze-spins-casino-player-s-withdrawals-are-delayed
If you truly want to solve this, please focus on that discussion instead of repeating yourself here. Otherwise, nothing will move forward. Can you see it, please?
I believe there is not much to add; hence, I wish you the best.
Man you dont know about what you speak, this is completely new problem from yesterday, I used blaze casino and i win in roulette two times and two times my all money disappeared, is the same like you go to real casino in your city, you play in roulette with cropier, you win but Croupier not pay you your winnings and taked all bets from table.
So stop answer your shit, if you dont understand ask about answer different agent becouse I think you need come back school.
SCAM CASINO BLAZE SPINS NOT PAY WINNING IN ROULETTE. 
Like on screenshot I win 288 pounds, i had 8bpounds on number 8.
My balance was not added and also my bet 79 pounds was robbed. This is not first time.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
