hace 2 años
Si quieres hablar de cualquier tema relacionado con Bongo Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Bongo Casino
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hace 2 años
responsible gaming is joke and you guys self exclude based on login credentials only this is not new but ur bestmaster have this since 2020. That is basically saying u have gambling problem we will self exclude but you can create new account. When u register u dont ask for info but when u have deposit you have to give info before u deposit. Still u cant self exclude based on name , dob, address.
Why not have kyc for addict so that u can actually help him
Editado
hace 2 años
Hello, I see that you don't have the best experience in this casino and your problem is self-exclusion. Does it mean that you have already excluded yourself in the past and now you have been allowed to create a new account ? So the casino hasn't, according to your information, done any important things where they found out that you have previously done so and lost some money ?
Let me know.
hace 2 años
Yes i have excluded in past and now thr sister casino bongo and casinoin and bet master doing same thing.
self exclude based on login email not billing address or personal information.
i had relapse after 2.5 years and lost money and created multiple accounts with just emaild id after getting self excluded.
thr registration process dont ask for personal info but when u want to deposit 1st time it takes billing address and I think that is what can be used to actually self exclude but its on purpose from casino to have addicted ppl addicted
hace 2 años
Hmm, unless it's written in the Terms and Conditions that if you self-exclude in one casino from the group, you will also be self-excluded in the sister casinos, then you can't expect that to be the case.
However, if you have any problems and you are unable to self-exclude in a casino, you can contact us and file a complaint.
What do you think ?
Editado
hace 2 años
I want to file a complaint that self exclude is based on login email id and not personal information on all of these casinos.
they have this flaw since they launched and how they cover this is up is in our t&c you can only have 1 account.
I would like to file complaint against these casino with authority. There self exclusion is vague n addicted gamblers will never be able to exclude from them in whole life and end up dead where I am at this stage
Editado
hace 2 años
I see you have already succeeded and opened a complaint. Let's see where our team gets and if we can help you.
However, in that case, it would be best if you replied to Veronica's questions in the complaint so that she can move on. Would that be possible ?
Nevertheless, I feel sorry for this whole situation, because if self-exclusion is based only on login and email, then the player can create both of these things and play again, which doesn't make sense to me.
Although, as I said, let's see what our team can work out. Also, if it would help you, I will add here a guide about responsible gambling, where you can find useful information.
I hope you will be able to exclude and everything will be better.
hace 2 años
thanks for help and I have responded to Veronica
hace 2 años
You're welcome, and thank you for responding in complaint. I hope that your case will be resolved as soon as possible and that you will be able to self-exclude so that you cannot go back. 🙂
hace 1 año
I already make a complain, they delay me 14 days my verification and i have pending withdraws 2.983 euros.
today suddedly i cant log in from my area, still this mornig i was capable and i worry about my money .
please someone to help!!
i send to them all the files and photos that they asked me for verification and have their chat to answer me everyday that they still pending their department for approve.
hace 1 año
It is quite a long time to get the verification done, whenever it passes two weeks, I could say. We usually give the 14-day time frame to casinos before we intervene, so I hope our complaint team will be able to help you out as soon as they review your complaint.
Have they sent you any email informing you about the reason for the closure of your account, perhaps?
hace 1 año
The problem solved Thanks Guru casino and Bongo casino!
hace 1 año
Hey, that is great. We're always glad to help. Are you going to continue to play there now?
hace 1 año
You deceitful thieves! Scammers? I offer you some advice: do not play on bongo.gg? They are scammers when it comes to profit. They bully you. And don't flatten the clouds? And start lying stories from them. And you send them everything? There is nothing new, the balance remains pending. I can send you everything so that you understand that they are deceitful scammers. Thieves? And
hace 1 año
Hello. Could you please describe the issue you have at this casino in more detail, so we can understand exactly what has happened? Only that way we could be of any help. Try not to overload the forum with the same posts, please, and better write everything that happened in to this official thread of the casino.
We'll wait for your reply, ready to intervene if necessary.
hace 5 meses
Chicos no jueguen en este sitio es lo mas inutil tenia dos mil dolares y el retiro nunca se realizo me acosaron una semana y media y el retiro nunca se realizo este sitio es una completa broma se comen nuestro dinero a cambio de nada
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hace 5 meses
Hello, could you please describe the situation to me, why this happened and why you didn't receive your money? The casino should be able to explain this, so I'm asking you too, to see if I can help you.
Please let me know.
hace 5 meses
Sí, buenas noches, me habían ingresado 20 € en mi cuenta. Con esos 20 €, gané unos dos mil quinientos y retiré dos mil con una comisión del 5 %. Esperé dos días y me devolvieron el dinero sin retirarlo. Repetí el mismo procedimiento tres o cuatro veces desde la última vez que lo hice a través de un banco. Transcurrió un día y el dinero volvió a ingresar en mi cuenta. Aunque había transferido el bono con normalidad.
Traducción automática:
hace 5 meses
Would you mind telling me what bonus you played with? Was there a maximum cashout?
As for the money being returned to your player account, did the casino say anything about why this is happening?
hace 5 meses
Me enviaron un bono de 20 € que aposté y, cuando el dinero regresó a mi cuenta, no recibí ningún mensaje; solo vi el dinero en la cuenta. Como opción de retiro, solo me dieron una Mastercard con un 5% de interés por retiro inmediato. La acepté y, en media hora, el dinero regresó a mi cuenta sin ninguna excusa.
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