Not very elegant, of course. Without verification there is no way to withdraw money. The documents were not checked during the day. There is no support chat
The documents were checked for more than 24 hours. The money was withdrawn within half an hour.
Thank you for your insides.
So, how would you rate this experience at the end, I wonder?
Feel free to submit your review here if you wish.😉
Yesterday morning they took me out, the money came to my wallet, everything is fine. In the evening I tried to issue another withdrawal, but the first withdrawal was incomplete and now I cannot submit a new request. I created a ticket, asked a question, 10 hours passed, and there was no answer.
that is, a day has passed, the money is in the wallet, and the output shows incompleteness
What about now, after the weekend has passed, though? Is there any update, please?
There are no changes yet, I'm waiting. Two days ago they wrote that they would fix it.
Problem solved. It’s a pity that there is no chat, perhaps the issue would have been resolved faster
Hello!
I was about to suggest a complaint to you when I made it to the latest post. I'm glad it has been resolved!
At least you can put this behind you, and on the contrary, other players have something to think about.
I mean, these days I would expect a certain support level from a casino; the absence of live chat - well, not a good sigh for me. Thank you for bringing this up.
According to your previous experiences, though, I'd like to believe this was a temporary, unexpected problem. What do you think? That matters the most. 🙂
Yes, I think this is temporary, there were no problems with the following conclusions
So hopefully everything will be okay now. If you face any other issues, we're here for you.😉
It looks like they are not willing to pay out. My withdrawal approval gets declined every 3 hours. It looks like this is automatically, cause after 179 minutes it shows as approval pending and exactly after 180 minutes it shows as approval declined. This happened to me 9 times and after that i thought something changed and I would get they money because on my 10th approach the transaction history shows "pending", not "approval pending", but the other day the transaction history was "payment error". Now they keep declining the approval once again every 3 hours. The worst thing is there is no way to contact them except creating a ticket which they do not reply to. But it looks intentional because they replied to my first created ticket where I needed to change the email because when registering I made an error in the email, I skipped one letter. So to this they replied pretty fast and everything was fixed. But when I create a ticket regarding the money, nobody is replying.
This is more or less the same we discuss with the other player, have you read it? It seems the casino may face some issues associated with the payment system, yet the absence of the live chat makes it even worse..
May I know for how long have you been struggling?
The other player eventually received payment, but not without some problems. I'm sorry to see it has not been fixed properly.
yes, I read it, looks like pretty much same problem. However, I wonder if it is an unfixed issue or this is simply stalling, because the strange thing is with their support. As mentioned before, when I had the issue with the incorrect email and hadn't made any deposit yet, the reply was fast, but when it is regarding the withdrawal there is no reply at all. I've been struggling since Saturday. And the thing is I must go and make a new withdrawal every 3 hours cause as I said that is exactly the time when the approval is declined. So as of now it has already been 11 approval declined and 1 payment error. In about 15mintues the next approval will be declined as the 180 minutes mark will be reached.
By the way, I also tried writing an email to support, not only create a ticket, but the result is the same.
Bet a smaller amount
I was withdrawn several transactions of 100 bucks each, when I put the last 170 bucks for withdrawal, my entire transaction history was cleared and my deposits and withdrawals were blocked, and I was also banned from playing slots))))
yes, I read it, looks like pretty much same problem. However, I wonder if it is an unfixed issue or this is simply stalling, because the strange thing is with their support. As mentioned before, when I had the issue with the incorrect email and hadn't made any deposit yet, the reply was fast, but when it is regarding the withdrawal there is no reply at all. I've been struggling since Saturday. And the thing is I must go and make a new withdrawal every 3 hours cause as I said that is exactly the time when the approval is declined. So as of now it has already been 11 approval declined and 1 payment error. In about 15mintues the next approval will be declined as the 180 minutes mark will be reached.
By the way, I also tried writing an email to support, not only create a ticket, but the result is the same.
All this really sounds frustrating to me.
I would suggest you file a complaint with our team; just keep in mind that they will not be able to intervene before the 14-day time frame passes.
If you see that there is no way out, though, this should be a good thing to do, to submit the complaint. What do you say?
Here is the link, just in case you decide to do so.
I was withdrawn several transactions of 100 bucks each, when I put the last 170 bucks for withdrawal, my entire transaction history was cleared and my deposits and withdrawals were blocked, and I was also banned from playing slots))))
Did they give you any explanation regarding all this, though?
Is there still any remaining balance in your account?
If you need our complaints team to try to solve it, please let us know.
Tengo una situación idéntica a la de jondirfor . Encontré su canal de Telegram, comencé a comunicarme con los "representantes" del casino y les hice preguntas incómodas sobre mi cuenta. Como resultado, me eliminaron del chat y de algunas cuentas de administrador en el chat del casino.
Hard to comment without actually seeing the communication. Still, I believe it was an unpleasant experience. What about your casino account anyway? Can you access it? If I understand the situation correctly, your motivation for finding the Telegram "support" arose because the usual casino support did not respond to your questions, is that so?
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