Hi there.It is very nice that you show such a dedication to keeping others safe. Since we are not yet fully aware of the scam and also because the forum is merely a space for talking, I believe it would be good to start with the casino and prove the casino is scamming anyone.
May I know whether the complaint has been lodged, please? The point is the whole "warning process" won't move much forward without that.
She said she did it yesterday.
Ive looked online and at your complaints. They will just ignore it (as most do). They aren't intrested. It's a scam casino. They pop up towards the end of the year, take in a bunch of deposits, stop paying withdrawals and vanish.
Happens every year.
Hi and thanks!
I would not be so hasty. If the complaint has been lodged, and I'm convinced this is the one 👈we shall see what comes next.
In my opinion, this is a matter of restricted countries above all. Could be tricky, yet you are quite right. We need someone to respond to that complaint, yet if they fail, consequences will follow.
I warned her about playing there.
They won't respond. I contacted them on telegram and they blocked me.
It is really nice to see how you care, though. Thank you.
I care about people getting ripped off by scammers in any walk of life.
I am disappointed the warnings are not clearer on casinoguru with this 'casino'
Unfortunately, we are not able to know exactly how each casino works, and only with the help of our users do we learn more and more.
May I ask you how the situation is with your Mrs. at this casino now? Was she able to file a complaint?
She did one on here.
Contact the casino reps yourself on Telegram. YOu will see their conduct.
You've been in this game long enough, you know the way scam sites behave, you know the time of year they pop up.
Hello,
I appreciate your opinions. Sad to say, chatting through Telegram is beyond our time management. Or better said, we have our way of contacting casino's when it comes to complaints, so I'd like to stay optimistic and save predictions for later use.
In any case, the complaint is right here to be witnessed by anyone who cares to track its progress:
https://casino.guru/bull-run-bets-casino-player-s-account-has-been-closed-1
I wish both of you a fair resolution, of course!
Then you're not actually helping the player. You're just doing the same things you always do and expecting the same results. That's the definition of madness. The casino doesnt respond to emails, there is no live chat, they specifcally state to contact them on telegram. It takes two minutes to do it and then you would see for yourself their behaviour and could warn others.
Blocked by them on twitter within 5 minutes of posting this. Still no warnings on this site about them....
Then you're not actually helping the player. You're just doing the same things you always do and expecting the same results. That's the definition of madness. The casino doesnt respond to emails, there is no live chat, they specifcally state to contact them on telegram. It takes two minutes to do it and then you would see for yourself their behaviour and could warn others.
Good one! The definition of madness speaks about repeating the same patterns yet expecting different results. As I understand your approach, you are expecting different results, not us.
I believe I have been explaining this all the time: cooperating with players is part of the process. Currently, we are not in a position to change the whole process, but we try to apply reasonable adjustments.
If I may have a personal note: I truly enjoy our chats. I just wish you tried to accept your advice won't change how we operate, which does not mean our work in the industry is worthless or that we do not respect player's opinions. The way I see it, we can't stand up to your high expectations, which are sadly based on relatively common generalism. The issue is not that we would not love to do things more efficiently; we have to work with our current options.
Telegram contacts are not something we can ivestigate; I can right away set up a few and claim to be a casino affiliate. So, we need you to submit the complaint and prove the casino's bad intentions.
Blocked by them on twitter within 5 minutes of posting this. Still no warnings on this site about them....
Well, we do the same with banned users, for example. For me, this is a sign that the casino is aware of you and your situation, which should be investigated through the complaint.
If you set up a telegram account for casinoguru, set yourself up as an admin (or one of your colleagues) you could message the casino and have real time feedback instantly. They will either reply and resolve the issue or they will ignore you/block you (as they are others) and this would give you your answer. It's more efficient and quicker then email.
This goes for MOST new 'crypto' casinos, they pretty much all use telegram and twitter. It would save you alot of time and in this case, with Bull runs, it is the only way you will have contact with the casino. They don't respond anywhere else. If you don't use telegram you're just wasting your time and Chazza's.
You ban users contacting you to try and resolve an issue? I hope not.
Bulls blocking people who are sending the mediator links to resolve issues shows you what the casino is upto. Censorship, hiding the truth and trying to steal from people.
No,
The users who have been violating our policies are usually banned for that. Unfortunately, those people consider commenting on our social posts with links leading to their videos or other sources of "explanations of how we're hiding the truth and trying to steal from people" to be appropriate action. Based on this experience, I guess this casino is not interested in explaining their position by replying to your comment; it is much easier to delete it. Especially if you have spent quite some time dealing with the player before he has been banned.
Does this make sense to you, please?
Makes sense, but you should allow everything to be transparent if you have nothing to hide. Let people post videos sharing their views on your site. Freedom of expression is protected under EU law.
Your colleague Romi rejected my review of Bull Runs. These kinds of actions make it difficult to like your site. You could of warned people about Scatterhall years ago, you didn't and more people got stung. Happens repeatedly with casinos and this site.
Because you're affiliates the water is muddied.
If you set up a telegram account for casinoguru, set yourself up as an admin (or one of your colleagues) you could message the casino and have real time feedback instantly. They will either reply and resolve the issue or they will ignore you/block you (as they are others) and this would give you your answer. It's more efficient and quicker then email.
This goes for MOST new 'crypto' casinos, they pretty much all use telegram and twitter. It would save you alot of time and in this case, with Bull runs, it is the only way you will have contact with the casino. They don't respond anywhere else. If you don't use telegram you're just wasting your time and Chazza's.
I definitely understand what you mean; on the other hand, I think the casinos would not respond the same way to an account named Casino Guru with admin status. So, we would be wasting our time getting back to the beginning. Not to mention that pretending to be a casino rep is also quite common, while actually these are rouge affiliates feeding up Telegram users with their promo codes... Sign of the virtual age, I'm afraid.
Still, it is a good point for players, and I come back to his post to say that these days it is quite useful having all conversation printscreened at least. Particularly when using communications apps or social media, one never knows who they are interacting with. My own experience, by the way. 🙁
Makes sense, but you should allow everything to be transparent if you have nothing to hide. Let people post videos sharing their views on your site. Freedom of expression is protected under EU law.
Your colleague Romi rejected my review of Bull Runs. These kinds of actions make it difficult to like your site. You could of warned people about Scatterhall years ago, you didn't and more people got stung. Happens repeatedly with casinos and this site.
Because you're affiliates the water is muddied.
I think your response demonstrates a lack of information on a few topics. So, let me add something to clear that out, please:
"Let people post videos sharing their views on your site. Freedom of expression is protected under EU law." Freddom ends the moment you're accusing someone of fraud without being able to back up your accusations and keep repeating that without constructive communication. Of course we allow pallyers to share their opinions. We do not allow players to overstep our policies, rules, or fair behaviour.
"Your colleague Romi rejected my review of Bull Runs. These kinds of actions make it difficult to like your site."
The point is that user reviews should only include your personal experience. that is why you are required to enter your casino ID, for instance. I believe the rejection explanation you got was very honest:
"Hello. Kindly remember that the true purpose of the user review is to share your own experience; hence, I'm rejecting your review. To comment about casinos you have never played at, use our forum instead. We appreciate your understanding."
"You could of warned people about Scatterhall years ago, you didn't and more people got stung."
Well, we did once we were certain the casino chose not to pay out. We were also very active on the forum to keep the topic visible for players. I think I already told you about the responsibility we hold, you may something like that because no one is going to question your prediction. It does not work out once you carry out the responsibility; in that moment you need to prove it firsthand, which requires time of nothing else. As I said already, it is not perfect, but this is how it works. How many players with delayed payments are enough to say this casino is never going to pay anyone? How long a delay is enough to confirm that idea? These situations can't be resolved with general phrases. We've learned that much.
"Because you're affiliates the water is muddied"
A question if I may. Do you think that "just affiliates" who do not care would exchange so many posts of yours with concrete information?
Besides, the income we have also enables us to do a lot of activities that we don't get paid for - for example we have the Complaints resolution centre where we help players to get their winnings from casinos. We don't take any commission for it so when the player gets paid, they get 100% of the amount. We also have an academy for people who'd like to start their carrier in online casinos and even for online casinos workers who'd like to improve in their job.
I'd say your rejected review, as well as your presence here, plus the complaint shows that Casino Guru is something more.
But I do not blame you for your hesitancy; it is a good tool to be aware of possible risk.
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