Hi there.It is very nice that you show such a dedication to keeping others safe. Since we are not yet fully aware of the scam and also because the forum is merely a space for talking, I believe it would be good to start with the casino and prove the casino is scamming anyone.
May I know whether the complaint has been lodged, please? The point is the whole "warning process" won't move much forward without that.
She said she did it yesterday.
Ive looked online and at your complaints. They will just ignore it (as most do). They aren't intrested. It's a scam casino. They pop up towards the end of the year, take in a bunch of deposits, stop paying withdrawals and vanish.
Happens every year.
Hi and thanks!
I would not be so hasty. If the complaint has been lodged, and I'm convinced this is the one 👈we shall see what comes next.
In my opinion, this is a matter of restricted countries above all. Could be tricky, yet you are quite right. We need someone to respond to that complaint, yet if they fail, consequences will follow.
I warned her about playing there.
They won't respond. I contacted them on telegram and they blocked me.
It is really nice to see how you care, though. Thank you.
I care about people getting ripped off by scammers in any walk of life.
I am disappointed the warnings are not clearer on casinoguru with this 'casino'
Unfortunately, we are not able to know exactly how each casino works, and only with the help of our users do we learn more and more.
May I ask you how the situation is with your Mrs. at this casino now? Was she able to file a complaint?
She did one on here.
Contact the casino reps yourself on Telegram. YOu will see their conduct.
You've been in this game long enough, you know the way scam sites behave, you know the time of year they pop up.
Hello,
I appreciate your opinions. Sad to say, chatting through Telegram is beyond our time management. Or better said, we have our way of contacting casino's when it comes to complaints, so I'd like to stay optimistic and save predictions for later use.
In any case, the complaint is right here to be witnessed by anyone who cares to track its progress:
https://casino.guru/bull-run-bets-casino-player-s-account-has-been-closed-1
I wish both of you a fair resolution, of course!
Then you're not actually helping the player. You're just doing the same things you always do and expecting the same results. That's the definition of madness. The casino doesnt respond to emails, there is no live chat, they specifcally state to contact them on telegram. It takes two minutes to do it and then you would see for yourself their behaviour and could warn others.
Blocked by them on twitter within 5 minutes of posting this. Still no warnings on this site about them....
Then you're not actually helping the player. You're just doing the same things you always do and expecting the same results. That's the definition of madness. The casino doesnt respond to emails, there is no live chat, they specifcally state to contact them on telegram. It takes two minutes to do it and then you would see for yourself their behaviour and could warn others.
Good one! The definition of madness speaks about repeating the same patterns yet expecting different results. As I understand your approach, you are expecting different results, not us.
I believe I have been explaining this all the time: cooperating with players is part of the process. Currently, we are not in a position to change the whole process, but we try to apply reasonable adjustments.
If I may have a personal note: I truly enjoy our chats. I just wish you tried to accept your advice won't change how we operate, which does not mean our work in the industry is worthless or that we do not respect player's opinions. The way I see it, we can't stand up to your high expectations, which are sadly based on relatively common generalism. The issue is not that we would not love to do things more efficiently; we have to work with our current options.
Telegram contacts are not something we can ivestigate; I can right away set up a few and claim to be a casino affiliate. So, we need you to submit the complaint and prove the casino's bad intentions.
Blocked by them on twitter within 5 minutes of posting this. Still no warnings on this site about them....
Well, we do the same with banned users, for example. For me, this is a sign that the casino is aware of you and your situation, which should be investigated through the complaint.
If you set up a telegram account for casinoguru, set yourself up as an admin (or one of your colleagues) you could message the casino and have real time feedback instantly. They will either reply and resolve the issue or they will ignore you/block you (as they are others) and this would give you your answer. It's more efficient and quicker then email.
This goes for MOST new 'crypto' casinos, they pretty much all use telegram and twitter. It would save you alot of time and in this case, with Bull runs, it is the only way you will have contact with the casino. They don't respond anywhere else. If you don't use telegram you're just wasting your time and Chazza's.
You ban users contacting you to try and resolve an issue? I hope not.
Bulls blocking people who are sending the mediator links to resolve issues shows you what the casino is upto. Censorship, hiding the truth and trying to steal from people.
No,
The users who have been violating our policies are usually banned for that. Unfortunately, those people consider commenting on our social posts with links leading to their videos or other sources of "explanations of how we're hiding the truth and trying to steal from people" to be appropriate action. Based on this experience, I guess this casino is not interested in explaining their position by replying to your comment; it is much easier to delete it. Especially if you have spent quite some time dealing with the player before he has been banned.
Does this make sense to you, please?
Makes sense, but you should allow everything to be transparent if you have nothing to hide. Let people post videos sharing their views on your site. Freedom of expression is protected under EU law.
Your colleague Romi rejected my review of Bull Runs. These kinds of actions make it difficult to like your site. You could of warned people about Scatterhall years ago, you didn't and more people got stung. Happens repeatedly with casinos and this site.
Because you're affiliates the water is muddied.
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