As I see some fellow Canadian players saying that their withdrawals are fast. Can you kindly let me know how long it approximately take?
Hello,
I believe you are referring to user reviews. Unfortunately, we have no way of notifying the review authors to contact us here, so we'll have to see who responds.
Feel free to update your own experience here, though. Hopefully it won't take long.
Thanks for getting back to me. As of now, they still didn’t reply to any of my emails or process my withdrawal but ironically, I post a mildly negative review somewhere, they reply to it almost right away.
Anytime!
What a turn of events. This could be a positive update; now that the casino is aware of your review, things may move in the right direction. At least I hope so.
now it’s 9 hours away from their maximum waiting for processing time (48 hours business days), I still haven’t received my withdrawal yet. I will update when I did. Their email replying team is a joke though. I asked them to close my account temporarily for 48 hours. 10 hours later, Bill from their support team reply merely to ask how long? I reply to confirm the duration, he then takes another 10 hours and told me that I should not do it. I will definitely not recommend this site to anyone
they sent the money exactly after 48 hours
now it’s 9 hours away from their maximum waiting for processing time (48 hours business days), I still haven’t received my withdrawal yet. I will update when I did. Their email replying team is a joke though. I asked them to close my account temporarily for 48 hours. 10 hours later, Bill from their support team reply merely to ask how long? I reply to confirm the duration, he then takes another 10 hours and told me that I should not do it. I will definitely not recommend this site to anyone
From my perspective, the response about the temporary account closure is somewhat positive, though. I'm accustomed to hearing that such short time blocks are not usually possible across the casinos. However, I get it depends on the circumstances, of course.
From the operator's perspective, it is also normal that casinos try to change your decision by offering bonuses or other incentives. Yet, it may not be convenient for the player. Such a feeling also makes sense. Not everyone is ready to wait several days for the payout.
Yes, I see where you’re coming from now. But I have a really bad habit of canceling/reversing the withdrawals and ended up losing everything so it triggers my anxiety. Thank you for your consideration though. I’m still trying to get my account closing there, but looks like I have to wait a bit longer. Luckily, there’s an option for me to do that on their license provider website. I did it and hopefully they will close my account shortly
Hello, I see now.
I appreciate you clarifying this, because you are correct. I had not considered this, and now I have a better understanding.
I'm sorry for the delayed response, though. I somehow lost track of the forum.
May I ask whether the account has been closed by now? I wonder how long it takes for the licensor to process this.
No, they’re ignoring my email now. And no, my account still open. I deliberately open another one under my name to break their rule of having 2 accounts. They found out and closed my second one. They gave me bonus like 50 spins. Email me to come play and even CALLED my personal phone number at like 5am couple times all the way from the UK to ask me to deposit! I’m in Canada by the way.
Okay, I read the last post a couple times and it is all quite weird, no question about that.
Would you consider discussing this situation with my colleagues through the complaint? To be completely honest with you, creating the second account makes sense to me, but only under those circumstances; yet at the same time, it could be a complication for the mediators; however, since it is free of charge and we are talking about account closure, I guess you can think about it.
The issue lies in the complaint's focus on resolving matters, including the disputed amount. Given the circumstances, I just can't tell whether such a situation is suitable for the process as it stands.
I'd truly like to help, though.
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