What to answer? Here I stop. 24 h waiting? Enjoy was waiting before way more as client.
I will remind for everyone. Wgered few 10's thousands of USD, lost 7+ k. Weekly bonus ~25 USD. Flattering.
Thanks, no more comment. It is what it is.
Enjoy everyone, play at cryptocasino.com
So month is over. As livechat claimed cashback is 1st of the month on net losses over 10 usd.
Nothing added. Livechat did not help on friendly request ang single handedly closed the chat.
Sent mail to admin an VIP manager Max. Cryptocasino admin so at the end all my words and doibts are true.
I guess the casino representative will be much more efficient in explaining than me. Well, I imagine you are not very happy about the whole situation. And I also imagine it would be helpful if the guy just told you how much you have lost according to their system. Did you count the net losses based on your own calculations, or can you access full casino history, perhpas?
Not really a drama here....
The platform provider said that a glitch in their system stopped all players who had levelled up in December from getting automatically credited on the 1st.
Across all their casinos. They have fixed it now. So was just a matter of a bit of patience!
I see, no big deal.
Well, next time it would be kind to use the reply button. Because this information is important primarily for the player who has been asking, I'd say. Thank you for the explanation, of course.
Hi R
The player gets a notification when something is posted in the thread no?
Doesn't everyone in the thread get a notification?
Thank You after bit of fight and frustration, cashback received. Was a bit less tham expected but credited. Thanks to Cryptocasino admin
Glad it got sorted
Hi R
The player gets a notification when something is posted in the thread no?
Doesn't everyone in the thread get a notification?
Yes, but that's if he gets a "reply" to his answer. When someone posts without it, it may not be so that they get the notification, hence this tip.🙂
¿Por qué no está satisfecho con mis extractos bancarios, factura de agua, factura de servicios públicos? Dame mi depósito de $ 300 y toma tus $ 15, no quiero pasar por la verificación por $ 15 en ganancias, no juegues en este casino, solo recopilan todos los documentos de usted, en la carta escriben que no están contentos con el documento, sin explicación
Hiya unu....
So I asked the team - seems there are numerous reasons you are having issues...
1 - trying to game the betting system
2 - providing suspect documents
3 - stalling on providing valid docs for over 2 weeks
4 - registration address different from registration IP location
I am pretty sure you can fix this easily if you just send the authentic information (if you have it)
escucha todos los documentos son genuinos y te escribo para que me devuelvas simplemente mi deposito, por 15 dolares no tengo fuerzas para explicarte nada no recibiras mas documentos
"I do not have the strength to explain anything to you" - OK. Good luck.
¿Buena suerte? ¿Hablas en serio? ¿Me devolverás mi depósito y cerrarás tu casino injugable después de esas palabras? Nadie jugará contigo, ni siquiera puedes responder qué está mal con mis documentos. ¿Debería citarte? "Su documento fue rechazado porque nuestro equipo no lo considera aceptable". Ni siquiera puedes responder qué está mal, solo exiges algo nuevo cada vez, recopilando documentos.
Hi Unu..good to hear from you again.
I am sure you can appreciate that anti-money laundering is taken very seriously by the casino industry who have to answer to the licence providers. So when they have a player from one country pretending to be from another country, it raises a few eyebrows. I am sure if you just tell them the truth about the situation (which I cannot share here in public), they will be able to help you.
Kind regards
¿Estás hablando del hecho de que no puedes cambiar el país al registrarte si tienes una VPN habilitada? Soy de Rusia, ¿qué sigue? ¿Qué otro lavado de dinero? Te piden que devuelvas $300 y te piden que te ahogues con tus $15, por eso comenzaste a recolectar una carpeta de documentos de mí, idiotez
¿Tienes tiempo para responder aquí cada hora, cuando apenas puedo esperar una respuesta única por día en la oficina de correos? ¿Te preocupan tus reseñas? De todos modos las arruinarán, al igual que la página anterior de tu uncasino
Hi Unu.....
You seem to have mistaken me for the fraud department. I am also not customer service. We also don't worry about reviews.
Reviews are usually by people like you have problems they caused themselves (or are impatient). And they always start by saying "Don't play at this casino". You think that helps? If you wanted help you should have started with a regular question or request for help. You didn't and now my hands are tied. Do you think we want our members to have problems? Of course not. But it's a two way street.
Anyway it seems like you have figured out the issue of Moldova vs Russia. You need to just explain it to the AML team and let them help you.
I am sure you will get your money back. In fact I am 100% sure as we never keep anyone's money. But you'll either have to jump through their hoops or be patient. You never know...they might surrender first!
Have a great weekend.
El problema lo creaste tú, que no aceptaste los documentos para confirmar la dirección, no doy razones de la negativa, la culpa es tuya, con un casino como el tuyo tienes que presentar quejas, ya te he dejado claro que puedes quedarte con tus 15 dólares, porque no tengo nada más con lo que confirmar la dirección, porque te envié todo lo que pude, así que por favor devuélveme mi dinero, porque esta tontería contigo ya lleva 3 semanas. No quiero tratar más contigo.
3 weeks. I totally get wher eyou are coming from. I've only been dealing with it for a few hours and I am bored.
BUT.....it's outta my hands as i said!
Next time you complain about a casino, lead with something softer like
"Hi XXXX Casino Rep, Can you help me with something. I love your casino but i am having a small problem"
I reckon that will work a charm.
Have a great weekend...again. I need a drink.
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