Donbet withdrawals although slow went through without issue. However once I won’t a few decent amounts I was blocked from further bets so haven’t been back.
Nationalbet are horrendous and don’t ever bet with them cos you won’t see a penny.
Hi I recently had a couple of big wins and now my balance is very high. I'm getting paranoid that they won't let me have it, will start stalling the withdrawal process or will even close my account. I've done nothing wrong...all my bets were legitimate. Any thoughts? Will I definitely get my money?
Hello, do you have any reason why you think so? Have you made any withdrawals and gotten any money or nothing at all yet? Did you load money using the bonus?🙂
I have made withdrawals, but once it became serious amounts, they began to ask for extensive and seemingly needless additional verification. No bonus, all the money was from my own deposits.
Should I be paranoid, though?
And can they close my account without any notice (even though I've done nothing wrong)?
And what if their site closes down before I get to withdraw the full amount? (Yes, according to the 15k per month limit, it will be a very long time before I can withdraw it all)
Hello, Dear player, Is your username the same as in our system? Why were you blocked? Was there a reason for it? You can open a complaint on Casino Guru or send us your details.
We are a different department that makes sure the brand functions properly, and we are looking for any potential irregularities from our side. If you send us your registered email address or username here at support@donbet.com, we will try to investigate your case and help you.
Hello,
Please be assured that the verifications upon withdrawals are required by our payment providers and government institutions to avoid the risk of identity theft, money laundering, financing of terrorist organizations, etc. and we have to comply with those requirements. Once you have been verified you will not be bothered about it any longer.
If you won the money legitimately, of course you will be able to withdraw it. You can see the complaint results on casinoguru; we always pay the users.
Hello
thanks for the response but don’t worry about it. I believe I was blocked for having a couple of decent wins on the horses. Your customer services explained there wasn’t anything they can do as it came from elsewhere. But I’ve moved on and no longer need access.
Hi, thanks for replying and addressing my concerns.
1) How will I get my winnings if Donbet closes down?
2) What is the likelihood of premature closure?
Yours, Kulwant
Hey! I was just wondering if anyone knew about the weekly cash back. When is it added? Thanks
Maybe it would be better if you asked this kind of question directly to the support of the casino.
Have you tried to contact them already?
Username: Anjeron24
I played on DONBET for several days without issues. Later, I was asked to verify my identity via email. I provided a video as requested, showing my ID card, stating the required text, and holding a piece of paper with my username, the website’s address, and my name. The casino confirmed that the verification was successful. However, shortly after, my account was blocked, and I lost access to the site. I had approximately $1,300 in my balance, which is a significant amount for me and my family.
I contacted their support team to inquire about the issue, and they informed me that my account would be under review for up to six months. This situation has caused me significant financial hardship, as I am unable to access my funds. I have screenshots of my communication with support and can provide them if needed.
I am concerned about the status of my account and would appreciate assistance in resolving this matter to regain access to my funds. I advise other players to be cautious and aware of potential issues when playing on this site.
Hello,
I'd like to say it must feel very unfair and honestly, to me, it sounds a bit weird. You passed the KYC verification successfully, yet afterwards the account was blocked, and the strange 6-month period is also uncommon.
Did anyone from the casino say at least a few more details about the issue itself?
I believe those events are worth a deeper look; do you agree? So, if you are in and would like to give it a shot, the free complaint feature is the best step.
Use this green link 👈 to start out. Add all your notes and screenshots so the mediator can start with all the info.
Perhaps you have questions, which is perfectly fine; please do not hesitate to ask. I'm happy to share more.
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