Hi everyone,
I’m posting here because I really need help and advice regarding an issue I’m facing with Etheryl.io Casino.
I currently have a withdrawal of $11,857 CAD that has been stuck in pending for over 48 hours.
Here’s what happened:
I requested a withdrawal, and it stayed pending
I was told the crypto withdrawal system is down and would be fixed within 1–3 hours
It has now been more than 48 hours, and there is still no resolution or clear update
During this time:
Communication has been very limited
At times, live chat has been offline
I have not been given any clear timeline
When I kept following up and mentioned that I may submit a complaint to Casino Guru if I don’t get answers, my account was suddenly placed under an internal review, and everything is now frozen.
I have been told this is a "standard procedure," but:
The timing feels very concerning (only after I raised a complaint)
I still don’t have any timeline for when this review will be completed
My withdrawal is still not processed
I have all the screenshots and proof of conversations and delays, and I’m fully willing to share them if needed.
At this point, I’m stressed and unsure what to do next. Has anyone experienced something similar with this casino? Any advice on how to proceed or speed things up would really help.
Also, if anyone from Casino Guru is reading this, I would really appreciate your guidance and support on this matter.
Thank you.
Sid
I hope the casino will be able to fix the issue as soon as possible, because unfortunately, we are unable to intervene in your case this early. We actually need to wait 14 working days before we can do anything.
Please keep us updated about any news from the casino, and please stay patient.
Hi,
Thank you for your response and for clarifying the process.
I understand that you need to wait 14 working days before intervening. I will continue to follow up with the casino in the meantime and keep you updated on any progress or communication from their side.
I appreciate your support and will reach out again if there is no resolution within that timeframe.
Kind regards,
Sid
Can you approve my complaint though . I know you will intervene after 14 days but at least approve it .
Our complaint team will do so as soon as possible. You don't need to worry at all.
We are just experiencing a high amount of complaints right now, actually.
Thank you for your patience.
Hi Romi, could you please approve my post in the complaints section?
Also, could you let me know when the 14-day period starts?
Thank you.
Please wait for the timer on your complaint, and Attila will reply to you as soon as possible.
Unfortunately, we have to deal with hundreds of complaints every day.
Hi everyone,
I wanted to provide an update on my situation with Etheryl.io.
It has now been several days since my account was placed under review, and unfortunately, there has been no meaningful progress.
I am still receiving the same repeated response:
"Your case is under review by the relevant team."
There is:
No clear timeline for completion
No explanation of what exactly is being reviewed
No indication of any progress
My withdrawal of approximately $11,857 CAD remains unpaid, and my account is still restricted.
What is most concerning to me is that everything was functioning normally until I requested a larger withdrawal. Only then did the delays and review begin.
I fully understand that reviews can be necessary, but keeping funds locked for an extended period without transparency or a defined timeframe is not acceptable.
At this point, I am starting to feel that this is more of a delay tactic rather than a standard process.
Hi Romi,
I would really appreciate if the review on your end could be expedited so the complaint can be submitted as soon as possible.
Considering the amount involved and the time that has already passed, a quicker progression to the next step would mean a lot.
Dear Casino Guru Team,
Still no update from Etheryl Casino regarding my $11,857 CAD withdrawal. My account remains under review and funds are still frozen.
I was given a 5–10 day timeline, then a 48-hour timeline, both of which have now passed with no resolution or explanation.
No new updates, no timeframe, and no progress has been shared.
Requesting urgent assistance on this as the delay continues with no clarity.
Kind regards,
Sid
Hi Romi,
I would really appreciate if the review on your end could be expedited so the complaint can be submitted as soon as possible.
Considering the amount involved and the time that has already passed, a quicker progression to the next step would mean a lot.
I don't quite understand what you mean.
The review of the casino has been published already; you are actually writing to its general thread now.
Could you explain the meaning of your message, please?
Dear Casino Guru Team,
Still no update from Etheryl Casino regarding my $11,857 CAD withdrawal. My account remains under review and funds are still frozen.
I was given a 5–10 day timeline, then a 48-hour timeline, both of which have now passed with no resolution or explanation.
No new updates, no timeframe, and no progress has been shared.
Requesting urgent assistance on this as the delay continues with no clarity.
Kind regards,
Sid
Thank you for the update.
Our complaint team is working on your complaint, as I mentioned.
Please be patient.
Hi Romi,
Apologies for the confusion earlier.
What I meant is whether it would be possible to expedite the casino’s response time to my complaint. I understand the standard timeframe is up to 7 days, but given the amount involved and the delays I’ve already experienced, I would really appreciate it if they could be encouraged to respond sooner.
Thank you for your help and support.
Best regards,
Sid
The timeline is exactly the same for everyone.
Hi Romi,
Thank you for your response.
Could you please confirm when the 14-day period officially started in my case? I would like to understand whether this timeframe has already begun or if it is being counted from a later point.
Thanks
Sid
As I can see, you have already passed the 14-day timeframe during which we are unable to intervene.
I would like to provide a factual update regarding my situation.
My account has now been reactivated by Etheryl following a review. I am able to log in, and withdrawals are currently being processed.
However, a new daily withdrawal limit of $1,000 CAD has been applied to my account. Prior to the review, my daily withdrawal limit was $7,000 CAD, and I was categorized as a VIP player.
I currently have a remaining balance of approximately $22,313 CAD. At the current withdrawal limit, it will take over three weeks to fully withdraw my funds.
The casino has stated that this new limit is part of "reactivation conditions" determined at a management level. However, I have not been clearly provided with any specific documentation or communication showing where these conditions were disclosed to me or agreed upon prior to being applied.
I have requested clarification on this multiple times, but have only been referred generally to previous email communications, without any exact reference to specific terms.
To be fair, I would like to confirm that withdrawals submitted so far have been accepted and processed.
My concern is primarily regarding the significant reduction in withdrawal limits and the lack of transparency around these newly applied conditions, especially considering my previous VIP status and higher limits.
I am fully cooperative and open to resolving this matter amicably. Ideally, I am requesting either:
A clear explanation with documented proof of these reactivation terms, or
A reconsideration of the withdrawal limit, even as a one-time exception, to allow a more reasonable withdrawal of my remaining balance.
I appreciate Casino Guru’s assistance in reviewing this matter and helping ensure a fair resolution.
Please know that it is nothing unusual that when a player goes down from VIP level the limits go down as well.
The VIP level is counted from the deposits the player makes, and when you are waiting for your winnings, it is normal that you don't deposit anything or you deposit less, so the level goes down, of course.
Is the casino actually paying according to their limits? The new limits, I mean.
We actually couldn't find any information about what they are exactly, unfortunately.
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