hace 2 años
Gracias
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Tema general sobre Galactic Wins Casino (página 6)
hace 2 años
hola alguien me podría explicar bien que es lo que tengo que poner ahí esque no entiendo
hace 2 años
Hi!
What do you need to know, please?
hace 2 años
IBAN and Swift are given by your bank, are codes for international tranfers that identifies your bank agency. You must go to your bank and request for it with your manager or someone!!!
hace 2 años
¡Buenas tardes! Deposité 300 reales en galacti wins y fui por 700 y algunos reales y no usé el bono y renuncié a él, hice un retiro hace 5 días y todavía nada. ¿Alguien puede decirme si existe la posibilidad de recibir mi dinero?
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hace 2 años
Hi, it's certainly possible to receive the winnings. Have you tried contacting the casino regarding your withdrawal? If it's your 1st withdrawal in the casino, it's highly probable that you'll need to verify your identity first and that's what usually takes some time.
hace 1 año
Desde el día 13/02/2024 hice mi retiro y aún está pendiente hace tiempo ya había mandado mis documentos se supone que ya estaba verificado y me lo volvieron a pedir mi pregunta es cuando recibiré mi depocito ya han pasado más de 5 días y aún nada
hace 1 año
I'm sorry to say that, but only casino employees would have a chance to answer your question.
Since you have not yet passed the account verification, I'd say we should for now focus on the most important part - finding out why your documents are not accepted.
Could you please clarify if you still need to provide certain documents or if they are being rejected for a reason?
I aim to learn where the delay comes from. Let me know, please.
hace 1 año
Problema solucionado ya ayer hablé con soporte y ya está en proceso mi retiro muchísimas gracias
hace 1 año
Hey. Thank you for tis positive news. It is always better to contact the support if there is some problem, right? 😉 Have they explained what was the case?
hace 1 año
Xfa si alguien sabe que documentos necesito y que tan rápido se hace efectivo el retiro?
hace 1 año
Hello, according to what you write you need to verify yourself in the casino, am I right ? As for your question itself, the best thing to do would be to ask the casino what you need, and if they ask you to verify your account, they will tell you what they require from you. But if you want to ask beforehand, you should definitely try the casino's support.
Afterwards you can let us know if everything went smoothly.
I strongly believe that it will. 🤗
hace 1 año
Gracias
degraciadamente me cancelaron mi retiro y lo anularon
hace 1 año
Hello, can I also know what was the reason the casino gave you ? Does that mean they took all your money? Were you able to pass the verification in the end ?
Let me know and we'll see if we can help you.
hace 1 año
Holaa
ni siquiera había mandado mis documentos… después de que quise retirar batallé como2o 3 días pa poder hablar con algún ejecutivo …. Y el día que me respondió era el bot y ya estaba en cero mi cuenta y me dijo que por términos y condiciones
hace 1 año
Hello. Is actually your account fully verified at this casino, or not yet? What was the exact reason, they have told you, you have breached the terms, and are you aware of doing so? Please provide some more details, so we can check it out and see if our complaint team will be able to help you out with that. We'll be waiting for your response.
hace 1 año
No nunca me dijeron lo que ocupaba… y no la verdad no estoy consciente y ni cheque ….
hace 1 año
Hey, in this situation, I feel we are not going much further by asking you questions, so how about pictures? 🙂. Since we really want to understand what is going on, could you please paste a screenshot showing the email or any other way of communication through which the casino informed you about the problem with the rules?
I'm more than convinced this is worth a try.
Thank you in advance!
hace 1 año
My final conclusion with this casino: couples of deposits no more than 50$,. 2 withdrawals no more than 150$. Because of that's withdrawals, I am banned from any further bonuses and promotions. Both claimed withdrawals has been with lots of difficulty . So I can say now, good bye Galactic Wins, and stay me well...
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hace 1 año
I see another casino you probably won't be playing at anymore. I understand that what is happening more and more is that casinos are taking away bonuses from players who are winning even if it is not much. I wouldn't mind it to be honest, because I sometimes see bonuses as a nuisance rather than an advantage.
As for the withdrawals, how long did it take you to get them ? Did it take long ? 🙂
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