hace 12 meses
Si quieres hablar de cualquier tema relacionado con GoSpin Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre GoSpin Casino
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hace 12 meses
He solicitado varios retiros de este casino hoy y en los últimos días. Recibí los primeros tres pagos. Ayer el casino me envió un correo electrónico pidiéndome que me tomara una selfie con mi pasaporte en la mano y un papel con la fecha escrita. Hoy el casino me vuelve a enviar un correo electrónico y esta vez debería hacer un vídeo mío con el pasaporte en el que diga cosas predefinidas y se las envíe. ¿Me gustaría saber si esto es normal? ¿Me están retrasando para retrasar mi pago? Tengo un mal presentimiento sobre esto y quiero escuchar tus experiencias.
Traducción automática:
hace 11 meses
Thank you for your valuable feedback!
We regret that you have had such a negative experience with GoSpin as we always strive to improve and make your stay in our casino as comfortable as possible!
Please be aware that the verification process is a standard KYC procedure, which is necessary to ensure the safety of our Players and ourselves. Please note that all the documents are reviewed by the responsible department on an individual basis and according to our T&C, we have the right to request additional documents for security purposes.
Let us assure you that we are not interested in not paying you the well-deserved winnings as we are a fair and Curacao-licensed casino.
If you have any additional questions, don't hesitate to contact us at any time.
We are glad to help you!
Kind regards,
GoSpin team
hace 10 meses
A 100% bonus up to 7500$ AUD, but max cashout is 2k euro ? that sounds retarded. That means if I deposited the max amount to play with 15k, the most I could cash out would be 2k euro ?.
Am I reading that correctly ?
hace 10 meses
Dear scottM!
We are glad to see you in our GoSpin Casino and provide the information about our welcome bonus, which is designed to enhance your gaming experience!
Please note that according to the Terms & Conditions of our Welcome Offer (100% + 100 FS), real money bets will be placed first. All winnings gained when betting with real money will go to the Real money wallet. It is important to note that there are no limits to the winnings with Real money bets.
Let us inform you that when you start to wager a bonus using Bonus Money funds, all winnings from bonus bets will go to the Bonus Wallet. Once the wagering condition is complete, the amount left on the Bonus account will be transferred to your Real balance. Please note that the maximum amount that can be transferred from the Bonus to the Real Wallet must not exceed five times the deposit amount, but not more than 2000 EUR.
Take advantage of this exclusive welcome bonus to enhance your gaming journey at GoSpin Casino! If you have any questions or need help, our support team is always ready to help.
Good luck and have a good time at the GoSpin Casino!
hace 10 meses
Nice experience playing here.
hace 10 meses
Hi, if you are interested you can describe more. Maybe it would be beneficial for other players as well.
What did you like the most ? Did you manage to withdraw any money from the casino ? 🙂
hace 9 meses
Sure, but the max cashout should be a multiple of the bonus amount, not a fixed amount. If I have to wager 7500 euro 30 times, and when I complete it I can only withdraw less than 1/3 of my deposit, it's rather pointless. Cashout should be 5 or 10 times the bonus amount as a minimum.
hace 9 meses
Thank you for your attention to our casino and your important observation regarding the rules of our bonus offer. We fully understand your desire to have maximum freedom when withdrawing winnings; however, allow us to explain the rationale behind the established rules.
First and foremost, we would like to emphasize that our casino aims to ensure fairness and protect the interests of all our Players. The setting of a maximum withdrawal amount is aimed at minimizing risks and ensuring the financial stability of our operations. This allows us to offer generous bonuses and promotions while maintaining the stability of our platform.
We are always open to discussing potential improvements and changes to our rules to better meet the needs of our Players. Your feedback is highly valued, and we are ready to consider all arguments and proposals aimed at enhancing the gaming experience.
Thank you for your understanding and patience. We hope for your continued cooperation with us and wish you good luck in your games!
hace 9 meses
I understand it is a risk management measure, what I am saying is that its borderline dishonest to advertise a 7500 match bonus when the result of completing the massive playthrough requirements, would be that you are allowed to withdraw 26% of what you deposited. In my humble Opinion, you either need to reduce the max bonus amount to 500 to 1000, or change the withdraw policy to accomodate high rollers so that there is actually a point in having the bonus in the first place.
hace 9 meses
Después del primer proceso KYC exitoso, intenté realizar retiros. Están en modo "Esperando". Posteriormente, recibí una solicitud por correo electrónico para enviar diferentes selfies. Extraño. Luego el vídeo tuvo que ser enviado solo. Súper incómodo. El procesamiento tomó 5 días después del video y no hubo respuesta. Intentos de retirada realizados hace más de una semana. ¿Qué sigue? ¿Experiencias?
Traducción automática:
hace 9 meses
Thank you for sharing your concerns with us! Your feedback is highly valued by us!
Please be informed that according to our T&C, the Verification department has the right to request additional documents for the KYC procedure. It is standard procedure to ensure the safety of our players and ourselves. All provided documents/videos are reviewed on an individual basis and according to the rules of our casino.
Since we are a fully licensed Curasao-Casino you can be sure that all deserved winnings will be paid accordingly to our T&C.
If you have any additional questions, don't hesitate to contact us at any time.
We are glad to help you!
Kind regards,
GoSpin team
hace 9 meses
Es bueno lo rápido que respondes en este foro, mientras que responder a correos electrónicos y documentos es lento. Entiendo la inspección, pero creo que sería razonable hacer las inspecciones más rápido y no pedir nuevas pruebas cada semana. Suena como una prolongación del pago del dinero e injusto para el cliente, y plantea dudas sobre si se solucionará el problema.
Traducción automática:
hace 9 meses
A continuación se solicita un documento notarial del pasaporte.
¿Has podido retirar tus fondos desde aquí?
Traducción automática:
hace 9 meses
Please use the "reply" button whenever you'd like to get your message to someone particular, so the person can get notified.
Anyway, were you able to provide that document, yet?
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hace 9 meses
I have reserved the first free time for the notary, which was possible, and am going to get the document in question. I really hope it's a safety measure and all my effort and waiting is not in vain. I heard that the processing of the notary's document at the casino in question could take a month. Is it reasonable anymore on top of this?
hace 8 meses
We give casinos 14 days to resolve the verification, I think a month to check one document would be quite enough. I understand that the casino has to take this process seriously because it is important, but on the other hand it shouldn't take too long either. If this is the case and you still have problems, you can submit a complaint with us and our team will try to help you.
But for now, I would wait to see what happens with the document you sent in and make sure you give us an update on whether it was in order and whether you are verified or not.
Fingers crossed 🤞
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hace 8 meses
Gracias por tu comentario y disposición para ayudar. Mañana te mando el documento notarial y te cuento como va.
Traducción automática:
hace 8 meses
Sure, so we'll wait to see if the casino accepts it or not.
For now, good luck. ☘️👍
hace 8 meses
Oye, una pequeña actualización sobre eso. Envié el documento del pasaporte al notario y pregunté sobre su tramitación en el chat de atención al cliente. De repente apareció el Vip Manager en el chat y dijo que aceleraría las cosas. Al día siguiente, aceptaron el documento, pero nuevamente me pidieron nuevos documentos, esta vez un certificado de salario, que entregué inmediatamente. El proceso tardó unos 4 días, porque de por medio había un fin de semana y Semana Santa. ¡Le pedí ayuda al administrador VIP y finalmente conseguí confirmar mi cuenta! Mi solicitud de retiro fue rechazada y casi me frustré, pero después de encontrar los métodos de pago en aproximadamente un día, hice con éxito el primer retiro a mi cuenta. Aquí también pedí ayuda al Vip Manager. Ahora he recibido tres retiros exitosos en dos días y ahora hay tres retiros en espera. No he recibido el retiro a las pocas horas, como prometí.
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