hace 8 meses
It seems you are working at casino Jet i have explain everything above here everything no need for more explain exactly how they do on jet casino no more answer all can read above and caaaan
Tema general sobre Jet Casino (página 6)
hace 8 meses
I don't work for the casino, anyway, I'm just trying to help so that maybe we can understand why this situation occurred.
But for that, I would like to see bonus you used.
hace 8 meses
Ask them what they did they put the bonus them self 10 euro on my account they you can read the rest what they did not more talk you dont understand what i write before bye
hace 8 meses
And why are you do interested i throw away the money i could only win 10 euro more Childs play and i had more money in what to do
hace 8 meses
Well, I was mainly interested because if something unfair was going on I would offer to help. If it wasn't happening I would try to explain it. But if you're not interested, that's fine.
hace 7 meses
I recently joined Jet Casino, partly due to what I read about it and the fact that it supports MuchBetter.
I'm not ready to write a review yet, but so far, I find their way of welcoming new customers quite ordinary. Before making my first deposit, I got verified and received a message confirming I would be able to withdraw. I made a small initial deposit, placed a few bets, and then made another deposit. After being about $20 up, I decided to test my first withdrawal.
I was surprised to be asked for a video of myself holding my ID. I was told, "All good, now you can place your withdrawal request again." However, my withdrawal request has now been pending for about a week, and support says they will check my profile again—which could take up to a month!
So, I was curious to know if anyone else has experienced this kind of behavior. How am I supposed to continue playing, not knowing if they are about to take my money?
hace 7 meses
Did the casino explain what exactly they need to check, though?
If the game provider is in the middle, and they need to check your gameplay, it usually really takes longer, and the casino is not able to do much about it, actually. 🤷♀️
hace 7 meses
Following your question I contacted them asking for details, they said:
The platform has the right to limit the possibility of withdrawal of funds for a period of up to 31 calendar days for the purpose of checking the account for the presence of unfair play. The methods and results of the verification of gaming activity are not subject to disclosure.
I'm looking at my history and I find this a bit ridiculous, $1, $3 bets, I see 2 $10 bets that won. Real small amounts. I tried to push a bit at and take more bets to reach my min rollover quickly and test withdrawals. Never had this kind of problem anywhere else and I'm certainly not the kind of customer using some tech to win all the time or I don't know what. I deposit $100 and wanted to test a withdrawal for less than that.
hace 7 meses
Have you played with a bonus, perhaps?
If the max bet rule was violated, that might be the reason for these checks, you know.
hace 7 meses
I didn't use any bonus no. The only thing I could see is they didn't like the fact I took a 5 - 6 bets on day one and 5 - 6 bets on day to on Soccer and made a profit.
hace 7 meses
And did you play only sports or also some casino games?
hace 7 meses
I played a bit of Casino after I've sent the withdraw request and finding out got limited to very low amounts ( around 1$ ) after my two 10$ bets won.
I just saw that on askgamblers someone just recently had the exact same problem as I. It got solved via a complaint there. I'm now thinking I should proceed and open a complaint here. It doesn't take many weeks to review about a dozen very small bets. Something isn't right from them here.
hace 7 meses
That is exactly why I asked if your winnings were accumulated by playing some casino games as well, so perhaps our complaint team could try to help. Because if you won only from sports, we wouldn't be able to do anything.
So, please follow this link and submit your complaint. Our team will lead you through the whole process.
hace 6 meses
Ayer hice un depósito, pero el dinero no llegó a mi cuenta. Contacté con soporte, me pidieron que enviara el comprobante de depósito, lo envié y siguen sin depositar. Dijeron que lo habían enviado al sector financiero y que tardarían unos días en averiguar qué había pasado. Hoy contacté con Nubank, el proveedor donde realicé el pago, y me dijeron que el dinero salió de la cuenta y fue al casino. Ahora no entiendo por qué no quieren devolverme el dinero ni ingresarlo en mi cuenta. No es la primera vez que tengo problemas con este casino, así que les advierto: tengan cuidado con sus depósitos, no reembolsan el dinero a la cuenta, ni mucho menos lo devuelven. Estaré esperando, pero es extraño que tarden tantos días en verificar un simple depósito.
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hace 6 meses
I hope that it will show up there soon, really.
Have they say where could be the problem at? Or they didn't get back to you at all?
Please update us regarding this whenever possible.
hace 6 meses
¿Sabes lo que hacen como esta porquería de casino, una excusa para retener a los clientes por más tiempo, lo cual no es en absoluto porque sean ignorantes, simplemente se pueden retrasar dos retiros y en su lugar volver a ponerlos en la cuenta del juego porque tú d
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hace 6 meses
Pero todos los casinos lo están haciendo, especialmente los casinos NOVAFORGE, que para mí están todos manipulados.
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hace 6 meses
Hola Romi, el dinero entró a la cuenta esta tarde, podrías por favor finalizar el reclamo, gracias.
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hace 6 meses
Hello, the complaint has been closed already. Thanks for the update! Glad it's over and wishing you far more pleasing experiences in the future.
hace 4 meses
Jet Casino se niega a proporcionar una descripción general de las transacciones porque afirma que no existen datos
Descripción:
Estimado equipo de Casino Guru:
He solicitado repetidamente una descripción completa de mis depósitos, retiros y bonos al soporte de Jet Casino.
Para mi sorpresa, recibí una respuesta explícita indicando que Jet Casino supuestamente no tiene estos datos y por lo tanto no puede proporcionármelos.
En mi opinión, esto supone una grave violación de las obligaciones de transparencia y contabilidad, ya que todo casino con licencia debe documentar todas las transacciones y ponerlas a disposición cuando se le solicite.
Problema:
No tengo acceso a mis propios datos de transacciones.
Declaración oficial de soporte de que estos datos no existen.
Mi demanda:
Solicito que Jet Casino me proporcione un historial de transacciones completo (todos los depósitos, retiros, bonos y movimientos de cuenta).
Si esto realmente no es posible, solicito una confirmación clara de que Jet Casino incumple las obligaciones regulatorias.
Evidencia:
Capturas de pantalla de mis solicitudes y respuestas de soporte.
Comprobante de pago del banco/tarjeta de crédito/monedero electrónico.
Atentamente
[Su nombre / correo electrónico registrado en Jet Casino]
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