Nick had asked you a few times in your complaint to provide the evidence needed, but unfortunately you did not send anything to him, so your complaint was rejected. If you have any evidence, please reopen your case and provide it. Otherwise, we are unable to help you any further. I'm sorry.
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
We are grateful for the great review of our casino and assure you of our commitment to evolve and move forward to make good game!
Gracias por su agradable comentario sobre nuestro casino. En nuestro trabajo nos esforzamos por crear las mejores condiciones para que los jugadores jueguen de forma fácil y agradable.
Aquí no estoy amenazando a nadie, una captura de pantalla del gerente Andy de Kosmonaut Casino que no paga mi dinero 958 euros. 
¡¡Sin insultos!! Estimado Kosmonaut Casino, ¡está buscando razones para no pagarme mi dinero! Aún faltan 958 euros. El gerente Andy se está burlando de ti. Elimina este casino de tu lista y baja la clasificación.
Estimado señor Pfein67, sus exigencias no son razonables, ya lo sabe.
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
Good afternoon, Dear Kosmonaut Casino.
Thank you very much for your post and that you find time to respond. We surely appreciate your efforts.
I am sorry for this whole situation, and I hope it will soon be resolved. The complaint of the user phein67 was rejected because he couldn't provide any evidence, so there is really nothing else we can do about it.
I hope you have a nice day.
¡¡Sin insultos!! Estimado Kosmonaut Casino, ¡está buscando razones para no pagarme mi dinero! Aún faltan 958 euros. El gerente Andy se está burlando de ti. Elimina este casino de tu lista y baja la clasificación.
Please do not use this forum to correspond with the casino; it is not necessary to write here about your private issues.
We are unable to lower the ranking, as you say, just because you wish us to. If you are interested and you'd like to know how we review all the online casinos, here's an article you can read about this process. I hope it'll help you better understand it.
If you face any other issues, we are here to help.
I made a registration in casino and had a pleasure to get 3 nice welcome bonuses from that. It is great pleasure to play with bonuses but I had some issue with deposit methods since my bank doesn’t permit gambling platforms so it would be nice to add some new payment methods.Thank you
Hey there,
I spotted you've registered with a temporary email address, but as the saying goes, "never say never".
In the unlikely event that you are able to reply, which payment methods do you think German players actually prefer? Perhaps someone from the casino would appreciate the effort.
Hola Radka y compañía :)
Como pueden ver en las reseñas (también en AskG), el casino está "muerto". Acepta depósitos, pero no paga nada. Nunca hay nadie en el chat en vivo y la dirección de soporte@ ya no está activa; devuelve un error.
Sé que Dama, al igual que Hollycorn, tiene sus pros y sus contras, pero esto es claramente una estafa. ¿Ha ocurrido algo así en algún casino Dama? ¿Que simplemente no estén disponibles de un día para otro y no hagan nada? ¿Hay alguna forma de que ustedes (CasinoGuru) pregunten a la empresa qué piensan hacer en tal caso?
En mi caso se trata solo de un depósito de 20 euros, pero en otros casos seguramente sean miles de euros.
Grande
Hello!
I wish I could respond under much more positive circumstances. I'm still trying to keep up with our own database, so you caught me by surprise - I haven't seen Ask Gamblers for a while! Thank you for the heads-up. I'll ask the Data Team to investigate the casino more closely!
Given the vast array of casinos in Dama N.V., it's possible to view especially white label casinos, which primarily share the owner, but not much else as not that related. Thus, I do not dare to say whether a similar casino within the same group has turned out to be a deposit-only casino. I just do not know for sure.
How long would you say the casino has been dead? I can currently see fresh complaints about delayed payments; it does not look too good, given your feedback...
The casino is functional, no problem logging in , but they dont respond.
And they dont pay
You had some experience with them too, if you are so specific. Did they not pay you the money you had there or do you still have it?
Still pending since march 19.
Do you also know the reason why is that? It's one month which is quite long.😕
I saw our team tries to help you so hopefully it will be possible.
They just get money in and dont pay the winners. Then they split and casino guru will have to lower index.
Players now can come her read your review. Deposit and never see the money again. I think many casinos get away with too much because casino guru and others dont call em out moore
We try to do our best but we are the mediator, we simply do not have the competence for some things.
Anyway, I will hope that your case will be resolved somehow and we will be able to assist.
Si todavía hubiera dudas sobre si Dama era dudosa (de lo contrario, tales cosas se evitarían)
Sin previo aviso, llega un correo electrónico diciendo que el casino cierra HOY. ¿Y cómo lo haces? ¿Está en negrita en la página principal? No, los depósitos continúan. Escribes desde Gmail y copias a unos 30 correos de clientes por correo, visibles para todos los destinatarios. Nadie sabe cómo usar la función CCO.
No creo ni por un segundo que recibirás tu saldo pendiente, te informaré SI lo haces.
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Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
