I’m having the same experience with you , 9 days im waiting to get paid . My withdrawal is processed and their chat tells me that I need to wait to fix the problem they have with payments . I’m 2 years registered there with no problems . First time this problem and it seems concerning
I would like to report an issue I am experiencing with Leon Casino regarding a withdrawal I made on June 10th, 2025.
The withdrawal is marked as "processed" on the platform, but as of today (June 19th, 2025), the funds have not been credited to my bank account. I contacted customer support several times, and the only response I received was that there is a "general issue with the payment system." Unfortunately, no clear explanation or estimated timeframe was provided.
I would like to emphasize the following:
My account is fully verified.
This is the first time I have encountered any issue with this casino.
The responses from support were generic and vague, which only adds to my frustration.
I have been patient, but I now consider this delay to be unacceptable. I am requesting your assistance in helping resolve this matter and ensuring that the payment is completed as soon as possible.
Thank you in advance for your support
Hi, according to what we can see, they wrote something similar to another player. So it's quite possible that they really have some problems, I just don't understand how the withdrawals can be marked as successful. I find that confusing and when they say they sent the money and then they have a problem with the payment provider, I don't really know what you think.
Anyway, if the casino doesn't pay within 14 days, I would contact us and our complaint resolution center and we would try to help you.
So please try to wait a little longer and we will see how it goes.
Thank you very much , I really appreciate it . I will come back in 5 days that 14 days are over . If the money doesn’t come to my account , but I’m really afraid cause I see the other friend is still waiting and he is surpassed the 14 days
Thank you very much , I really appreciate it . I will come back in 5 days that 14 days are over . If the money doesn’t come to my account , but I’m really afraid cause I see the other friend is still waiting and he is surpassed the 14 days
Yes I saw that you have an identical situation, so I think there might be some technical problem. We'll see what happens in the next few days and if the casino will pay you or if our team will have to contact the casino.
El dinero llego hoy, muchas gracias por tu tiempo!!
Great news, I look forward to it. It was sooner than I expected, so sometimes it's important to just hang in there. Do you think that even if you waited for over a week you will continue to play here?🙂
Tengo una cuenta en Leon Casino desde hace varios años y nunca he tenido problemas para retirar dinero. Ayer retiré 10.000 € (4 veces 2.500 €) por transferencia bancaria y lo recibí todo en pocas horas.
Hoy intenté retirar el resto del saldo (13.000 €) y el método de transferencia bancaria ha desaparecido por completo del área de retiro. El soporte solo indica que está en mantenimiento sin límite de tiempo.
Los depósitos siguen estando disponibles con normalidad, incluso por Skrill, pero para retirar por Skrill me piden cambiar el email porque el de mi cuenta de Skrill es diferente al email registrado en el casino - aunque antes deposité por Skrill sin ningún problema.
Pregunto: ¿Es normal? ¿A alguien más le ha fallado su método de pago en Leon? ¿Es seguro cambiar la dirección de correo electrónico o existe el riesgo de que se bloqueen los retiros?
Gracias por tus opiniones.
Have you confronted the casino with the fact that you have used Skrill at their casino many times before and everything was okay?
I would like to know what they say about this, so please try it and let us know.
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